Della Bentham

Arrived really fast, was well packaged and better than I ever dreamed. My son will be so happy on Christmas day when he receives the necklace.

LCN has an extremely helpful support team, which is the reason I recommend them to our clients for web hosting. Whenever I get stuck with something one of the team is always on hand via the chatbox to talk me through it or point me in the right direction.

Recently needed some help with a problem on a website. I reached out to Divi support, Lucian answered really quickly, he was very patient with me. When all the things we tried didn't work, he accessed the website, diagnosed the problem, rectified it and told me what he had done. All of this was done quickly and easily. I would highly recommend Divi

Ordered a telephone line and broadband. I explained to the advisor we had had some trouble as we were mistakenly sold a sky package despite being in a commercial premises and needed to move to a provider that was allowed to supply us.

We had spoken to Talk Talk before XLN and were told they couldnt port our number as Sky ran on a different system. I explained this to the advisor at XLN but after speaking to a manager and double checking he assured me he could port our phone number and charged me £50 for the privellege as well as postage costs for a new router. We booked a day to have their engineer come and fit the service and all seemed well.

2 weeks passed not a word from XLN bar the welcome email, no router and on the day the service should have been connected, NO engineer. Spoke to a representative on live chat to be told they couldnt port our number so hadnt sent us anything. I asked why noone contacted us he made some rubbish excuse about someone would have caled us today, (the day the service should have been connected, the day someone sat waiting for the engineer). I said that was a load of rubbish, it was clear nobody had any intention of calling us he said he could no longer speak to me quoting 'thats a load of rubbish' as the reason for this.

I called customer care they were apologetic about the situation. I asked why our money had not been returned he apologised again and said 10 days the money would be back with us. Suprirse surprise 10 days has been and gone yet there has been no refund of our £57.60, no contact whatsoever bar us calling them and no explanation as to why we are still waiting for our money. I spoke to someone who apologised again and said we will have our money back in 5 days. I dont hold my breath.

For a company that cite how different they are, they come across to me as scammers who will say anything to close a deal and get a payment off you. Once thats happened you never hear from them again and your money well thats dissapeared into the sunset.

Everyone seems polite and apologetic bar the first person on live chat who felt lying to pcify a customer was acceptable and then refused to speak to me, but that doesnt make up for the fact that we were mislead, revceived no information and no refund.

When I first joined graphicstock the image library didn't contain many photos. Over the last 18 months or so the library has constantly grown turning this website into a great resource for much less than over priced competitors.