Michigan Truck Spring Avaliações 

Resposta da Michigan Truck Spring

Há 2 dias

Thank you for reaching out, and I’m sorry to hear the shipping cost was a concern.

We don’t mark up shipping. The rate you were charged is the actual carrier rate, calculated at checkout based on your package’s weight and destination postal code. The $18.74 for UPS Ground reflects what UPS charges to ship your trailer spring. Carrier rates have risen significantly over the past year, largely due to higher fuel costs.

We do everything we can to keep shipping costs as low as possible, and we appreciate your feedback.

Best regards

Resposta da Michigan Truck Spring

Há 2 dias

Hi Lee,

I’m sorry to hear you didn’t receive everything in your order. Your order shipped in four packages, and UPS shows all four as delivered:

1Z4228280395659202: Attaching hardware, 10 lbs
1Z4228280399509018: 2 front leaf springs, 104 lbs
1Z4228280395032021: 1 rear leaf spring, 89 lbs
1Z4228280395132235: 1 rear leaf spring, 89 lbs

The package in question, 1Z4228280399509018 (the 2 front leaf springs), was scanned by UPS at 104 lbs, which matches the weight we shipped.

As we mentioned, we’re happy to contact UPS to have them inspect the packages and start an insurance claim. However, you’ve told us the boxes were discarded after delivery, which makes that process difficult. Our website notes: “Open and inspect your shipment promptly. If an item is missing or damaged during shipping, please contact us within five days of delivery. Keep the product, carton, packaging, wrapping, and all packing materials for the carrier-claim process.”

If you’d like us to reach out to UPS anyway, just let us know. You can also call our shipping department at 800-358-4751 with any questions.

Best regards,

Resposta da Michigan Truck Spring

6 de out. de 2026

We're sorry to hear we missed your email about your order. Customer service is a priority for us, and we make every effort to respond to customers quickly.

After seeing your review, we reached out to you directly and learned that your message had been sent to info@michiangantruck.com. That address does not belong to our company. It appears to be a similarly named business in Michigan, which may explain the mix-up.

Josh from our parts department will continue to help you with any concerns. For future reference, you can reach us at truckspring@truckspring.com or by phone at 800-358-4751 anytime.

Resposta da Michigan Truck Spring

5 de out. de 2026

Our records show one order from you, placed on September 18, 2026, and shipped the same day via FedEx (tracking #544168663014). FedEx shows it was delivered on September 21, 2026.

Please note that we don't bill credit cards until an order actually ships. If we have to cancel an order because it is backordered or out of stock, you are never charged. We do place an authorization on your card when an order is placed, but that authorization is released if the order is cancelled.

If you have any questions or concerns about a refund or anything else, please call us at 800-358-4751.

Best regards,