No processo de reserva correu tudo bem. Há alguns anos viajamos pela Thalys, e gostamos , não tivemos nenhum problema, acredito que é isso que os viajantes querem, você faz sua parte como cidadão e em... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Os trens estavam sempre atrasados e com mudanças vagão e de horário. Compramos na ida um ICE e acabamos indo quase 2 horas depois num RE que demorou muito mais. Perdemos muito tempo nessa ida e por i... Ver mais
A empresa respondeu
Todas as compras funcionaram perfeitamente. O que talvez pudesse ser melhorado é o update das informações a respeito de cancelamentos de trens, que só recebi via e-mail das empresas transportadoras e... Ver mais
A empresa respondeu
Já havia feito algumas reservas no passado e agora o faço em maior numero de viagens. A plataforma é muito boa e prática, além da segurança, proporcionando as melhores escolhas. Foi novamente muito fá... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Informações de contato
Paris, França
- raileurope.com
4,3
Excelente
105 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Rail Europe
Hello Ricardo,
Thank you for taking the time to share your feedback and for the 5-star rating! We are delighted to hear that our platform made it easy for you to find and buy the most convenient ticket for your travel plans.
Thank you for trusting Rail Europe with your booking, and we wish you a wonderful trip!
Processo de compra fácil e rapido
10 de outubro de 2026
Resposta da Rail Europe
Hello Alexandre,
Thank you for the fantastic 5-star rating! We are thrilled to hear that you enjoyed an easy and fast purchase process on our platform. We know your time is valuable, so we always aim to keep things moving quickly.
Thank you for booking with Rail Europe, and we look forward to helping you again in the future!
Pode passar a vender 100% dos tickets…
Pode passar a vender 100% dos tickets com marcaçāo de assento.
10 de outubro de 2026
Resposta da Rail Europe
Hello Alfeu,
Thank you for taking the time to share your feedback.
We understand the importance of having reserved seats when travelling. As a distributor, Rail Europe provides a platform for booking European train travel, while seat reservation options and allocations are determined by the operating rail carriers.
For your return journey, seat reservations are optional and can be added for an additional cost during the booking process. The option "No seat reservations (free)" is selected by default if no changes are made at this step. It appears that this option remained selected for both legs of your trip.
Once a booking is completed, we are unable to add seat reservations separately through our platform. We recommend checking with the rail carrier's staff at the station to see whether seats can be reserved, subject to availability.
We hope this clarifies why your booking includes unreserved travel. If you have any questions about seat reservations when making a future booking, our Support Team will be happy to assist you.
Processo de compra dos bilhetes
O processo de compra dos bilhetes foi muito prático e rápido.
8 de outubro de 2026
Resposta da Rail Europe
Hello Carlos,
Happy to know that your booking went smoothly. Wishing you an incredible journey!
Intuitividade
Clareza nas informações de preço as, horários e categorias dos trens
1 de outubro de 2026
Resposta da Rail Europe
Hello Suzana,
Thank you so much for taking the time to share your feedback! We are thrilled to hear that you found our online booking platform intuitive and that the information regarding prices, schedules, and train categories was clear and easy to navigate. Delivering a transparent and straightforward booking experience is exactly what we aim for.
We appreciate your support and look forward to helping you plan your next rail journey!
Excelente meio de compra
Excelente meio de compra. Tudo funcionou perfeitamente.
30 de setembro de 2026
Resposta da Rail Europe
Hello Hilton,
Happy to know that your booking went smoothly. Wishing you an incredible journey!
Resposta da Rail Europe
Hello Flavia,
Thank you so much for the 5-star review! "Ease, clarity, and speed" are exactly what we strive to deliver to every traveler, so we are absolutely thrilled to know we hit the mark for you.
We look forward to helping you with your future train journeys. Safe travels!
Praticidade
29 de setembro de 2026
Resposta da Rail Europe
Hello Fernando,
Thank you so much for the 5-star review! We are thrilled to hear that you found our booking platform practical and easy to use for your travels. Making your journey planning as seamless as possible is always our top priority.
Thank you for choosing Rail Europe!
Resposta da Rail Europe
Hello Susana,
Thank you so much for your 5-star review! We are absolutely thrilled to hear that everything went perfectly with your booking experience. Have a wonderful journey!
Resposta da Rail Europe
Hello Alvaro,
Thank you for sharing your positive experience! We are thrilled to hear that you enjoyed our service and found your research easy to conduct. Keeping things straightforward and user-friendly is incredibly important to us.
We appreciate your feedback and hope to welcome you back again in the future!
Facilidade em encontrar as passagens…
Facilidade em encontrar as passagens para os trechos solicitados. Facilidade na aquisição das passagens mesmo sendo para mais de 2 passageiros.
23 de setembro de 2026
Resposta da Rail Europe
Hello Jose,
Thank you for the fantastic 5-star rating! We are delighted that our platform made it easy for you to find your routes and purchase tickets seamlessly for your travel group. Have a wonderful trip together!
Satisfeita com o processo de reserva
No processo de reserva correu tudo bem. Há alguns anos viajamos pela Thalys, e gostamos , não tivemos nenhum problema, acredito que é isso que os viajantes querem, você faz sua parte como cidadão e em troca, tem uma viagem tranquila. Alguns horários com valores menores, muitos horários a se escolher, as rotas. Muito bom. Agora só viajar. Até mais, obrigada.
24 de setembro de 2026
Resposta da Rail Europe
Hello Gisele,
Thank you so much for your beautiful review! We are delighted that the booking process went smoothly for you. It is wonderful to hear you have fond memories of traveling with Eurostar (formerly Thalys), and we entirely agree that a peaceful, stress-free journey is exactly what every traveler deserves. Thank you for choosing us to help plan your route and schedule. Have a safe, peaceful trip!
Rapidez e clareza
27 de setembro de 2026
Resposta da Rail Europe
Hello Joao,
Thank you for the great feedback! We are thrilled to hear that your experience with us was defined by speed and clarity. We wish you a wonderful and smooth journey ahead!
Facilidade na compra
26 de setembro de 2026
Resposta da Rail Europe
Hello Alexandre,
Thank you for the 5-star review! We are glad to hear that you found the ticket purchasing process easy. Have a wonderful and safe trip!
Facilidade em reservar
25 de setembro de 2026
Resposta da Rail Europe
Hello Jose,
Thank you for taking the time to leave a 5-star review! We are happy to know that you found it easy to book your train tickets with us. Have a safe and amazing trip!
Resposta da Rail Europe
Hello Vanderson,
Happy to know that your booking went smoothly. Wishing you an incredible journey!
Os trens estavam sempre atrasados e com…
Os trens estavam sempre atrasados e com mudanças vagão e de horário. Compramos na ida um ICE e acabamos indo quase 2 horas depois num RE que demorou muito mais. Perdemos muito tempo nessa ida e por isso não aproveitamos como queríamos a cidade de Koblenz. Na volta tb houve um atraso porém bem menor.
23 de setembro de 2026
Resposta da Rail Europe
Hello Marcia,
We are sorry to hear that the delays and changes to your trains disrupted your travel plans and meant that you had much less time to enjoy Koblenz than you had expected.
Train schedules, delays, cancellations and changes to the services used are managed directly by the operating rail carrier and are outside Rail Europe's control as a distributor. We understand how frustrating it must have been to book an ICE and then have your journey affected by changes that resulted in you travelling almost two hours later on an RE service that took considerably longer.
We are also sorry to hear that your return journey was affected by another delay, even though it was smaller. We appreciate you sharing your experience, as disruptions such as these can have a significant impact on carefully planned travel.
As your outbound journey was delayed by almost two hours, it exceeds the 60-minute threshold for compensation under Deutsche Bahn's applicable passenger rights. Please contact our Support Team with your booking details so they can review the journey and file a compensation claim on your behalf.
We hope this helps clarify the different aspects of your experience and that you will have the opportunity to enjoy a smoother journey on your future travels.
Resposta da Rail Europe
Hello Julio,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!
Compra fácil
O site é muito fácil para comprar a passagem.
Só não entendi porque a criança de 3 anos não tem assento.
20 de setembro de 2026
Resposta da Rail Europe
Hello Cleide, thank you for the feedback regarding our website's ease of use.
To answer your question: since your journey between Paris Lyon and Marseille is on a Frecciarossa train, children under 4 travel free of charge as long as they sit on an adult's lap. This is why a separate seat isn't automatically assigned for a 3-year-old child during booking.
However, if you prefer your child to have their own dedicated seat for extra comfort, a discounted child ticket needs to be added to the booking instead.
We always want to ensure your trip is perfectly comfortable. If you would like us to look into adding a dedicated seat for your little one, please reach out to our customer support team with your booking reference number and we will gladly help you get this sorted.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
A viagem foi ótima
A viagem foi ótima. Faltou apenas um alerta mais claro que a passagem da OBB exigia que eu "marcasse" o assento depois da compra. No mais, tudo perfeito.
18 de setembro de 2026
Resposta da Rail Europe
Hello Alexandre,
Thank you for your fantastic 5-star review! We are so glad to hear that your trip went great and that everything was otherwise perfect for you.
We appreciate your valuable feedback regarding the OBB seat reservation process. On many Austrian and international )BB routes, seat reservations are optional but highly recommended to guarantee a specific spot, especially during busy travel periods. We are always working to make these operator requirements clearer during the checkout process, and we will share your comments with our product team to help improve our warning prompts.
Thank you for booking with Rail Europe, and we look forward to helping you plan your next train journey!
A Experiência Trustpilot
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