Dishonest
When I pulled into the lot, I asked the attendant if this was the lot for the Walters Museum or if the museum had public parking. He said this was the lot and that it was $20. I saw the sign said $20 was a daily rate, but that museum members had an $8 rate. I asked if there was an hourly rate and he said no. Since I had my elderly mother with me who could not walk long distances and this lot was the closest, we paid the $20 only to walk across the street and find the museum closed. We immediately went back and asked if we could be given a refund and/or raincheck as we were planning to return the next day. We traveled over 3 hours from NJ specifically to visit museums in Baltimore and to have crab cakes at Jimmy's Famous Seafood. We had overnight accomodations booked since there were several places we had hoped to visit.
The attendant stated he could not give a refund since he already marked our ticket as paid and the best he could do would be to charge us the member rate if we returned the following day. I felt this was unfair since he certainly knew the Museum was closed and told him that I would like to lodge a complaint. I asked his name and he refused to provide his name. I asked him to call his manager and he refused. At one point, he started to raise his voice at my mother and I, but stopped when I told him not to shout at me as I wasn't shouting at him. I tried calling the main number for the parking lot, but it went to voicemail without offering the option to speak to anyone. I felt the man was not honest as he did not tell us the museum was closed and would not provide his name nor contact his manager for an approval for a raincheck.
Although my mother and I will be returning to the area to visit the Baltimore Museum of Art and other places as promised, we will not be returning to the Walters Museum. We have no intentions of giving this business any more money. Dishonest and unfair practices in my opinion.