I bought a mini coupe copper from we…
I bought a mini coupe cooper 2012 from we buy cars, the day I received it the very same evening I received a engin light fault reduce power take mini to the nearest mini service centre
Car went back 3 x to the mechanic and after explaining the problems the 1st time the mechanic said it couldn't be the turbo and can't be this and that amd now it's back for the 4th time and all issues came up after asking a compression test and shows that the top gasket has blown or is about to blow. turbo giving a wisle sound and overheats. Bought the car on the 26th July and that same evening I had a problem and informed we buy cars. It's been more by the mechanic and in my garage and my first payment is almost due by month end 31 Aug 2024.
We buy cars now wants to use my warranty to see if they will cover it and if not they want to cancel the deal or replace. I think this is wrong cause why was these problems not picked up before and only when I took it in my possession.
This should not come from my warranty as it falls under the 7 days and like I said I did not even have the car 5 hours in my possession and this happens. How did it pass all the tests dekra and roadworthy with shock mounts faulty too.
Auxiliary water pump faulty
Turbo faulty
Top gasket about to blow or have blown
Shocks faulty
Overheats
Clutch high
Car goes in limb mode ect
I want the car don't get me wrong but I want these problems fixed 100% and I shouldn't be paying a cent and shouldn't come from.my warranty. I haven't even made my first payment / debit order and this is the outcome. Seems to me they don't want to pay out of their pocket so they use my warranty and if it doesn't cover it they want to cancel the deal or replace cause they don't want to spend money out of their pocket for their own mistake.
Service is so bad they dont follow up or keep me informed of anything and I need to keep phoning and then the outcome still the same with no proper info pr feedback and then still leaves me back to square 1
I'm now waiting for the warranty to confirm the claim and if they will cover all cost or not, anyone here that has the same issue ? What was the outcome ?
After all I want the car and don't want a refund and don't want to cancel the deal I just want it fixed wheter my warranty covers it or not we buy cars must have this sorted, how do you sell a faulty car on finance to a client and not inform them about the additional faults
Still this should not be my problem to take it out of my warranty which ithe vechile is in defect from the very same day.
I have a tracker installed I did not speed or drive freckles with the vechile and have all the proof.
Brackenfell Branch