julie davey

Called Very to resolve an issue, went through to South Africa agent was telling another advisor could not hear anything then transferred me to another advisor. I wished to raise a complaint. I purchased a S22 Ultra in April was told it was covered for 12mths warranty, but i was sold and sent a non UK - EU product which is excluded. Was told my complaint would not go anywhere as I had 12 mths warranty. I explained that i wanted to complain as the item was not a UK product and this was excluded from Samsung for the 12 mths warranty. I was sent a product which is from a IS model which Samsung have confirmed. Agent put me on hold told me a manager would call me back, but it would not get me anywhere as i had the warranty, which i don't as this model is not even covered and add to the fact the handset is found to be a US model, as a result Samsung will not fix the phone. This is miss selling. I have a phone which cannot be repaired and not even sold a UK /EU product. Fuming does not even cut it. I am going to be contacting the FCA for mis selling. Someone contact me back before i take things further...
04/09 - Spoke with South Africa no clue what they are doing no one to deal with my open complaint, back ground noise was horrific. This experience which is not resolved is pushing me over the edge to a very dark place. Why is it so damn hard to try and get your complaint resolved when there is no complaint department. Roll round the 8 weeks for when it goes to the FCA. Spend 1.5hrs on the phone and still not resolved - cowboy company when you have issues!!!

Good to get the points for stores. Horendous process chasing for pending points. Been waiting 6 mths for some points to register followed the process still not applied got over £61 points pending. Help & support a waste of time.
Why offer something which is hard to redeem. Even when you produce evidence you hear nothing back!!

Ordered two items for my daughter for Christmas. One item has been received. Only way to contact via chat it’s the week before Christmas item coming from America to the Uk provided evidence to be told will review in 48hr. Sat in a virtual queue to speak to a not existent advisor to raise a complaint to try and get item shipped defy. Will never offer agin from this brand disappointed does not even cut it.

This item has been ordered a while ago and was delivered this week. Would I purchase again? Even though looks lovely up, no I wouldn’t. Frame is flimsy, took 5 hours to put up and one of the screw holes for the foot was missing. Due to time it took to put up it rests on the foot and could not be bothered to return. There are better structured beds from other companies for the same price.

Places numerous orders only to get them cancelled. Placed an order to finally show preparing for 3 days. Will not use again as not even sure if the order will even go through. Even tried to cancel the order and ivr tells you you can’t shocking

Absolutely furious with Hayselden Barnsley. Purchased a golf gti and part exchanged a golf gtd. they took too long to settle my car finance and payment for the old car went out still waiting for it to come back. Also they sold my golf gtd with finance still outstanding to a customer who did not know. To add insult we also part exchanged a 67 plate golf r for a 19 plate golf r and again they haven’t settled the finance for the car and payment has been taken with the new car payment pending. Absolutely disgusted with Hayselden. How can this type go thing even happen. As you can appreciate these finance payments are not cheap

Purchased a custom bed for my daughter with a two to ten day delivery. Communication was not good, promised callbacks and follow ups which did not take place. Eventually someone took ownership and we received a call regarding delivery. The divan was delivered when promised and the value is great money compared to high street stores. I would use again but communications need to be better with the company with keeping customers updated.

Fantastic site with fantastic offers for saving money and cashback offers. i use this site all the time and have gained £400+ over the last 18 months due to the fantastic offers available.

Had a fantastic experience with Florida Masters over the last 4 years. If I could give 6 stars I would.
Alistair has gone out of his way to find accommodation and flights to meet our requirements and nothing is too much trouble for him. Just booked for 2020 and the experience was faultless. I would highly recommend Florida Masters for anyone looking for their next Florida holiday. For the last four holidays in Florida we have had the best flights, car hire and accommodation and nothing has been too much trouble to make our holiday unforgettable. Thank you Florida Masters and special mention to Alistair, you are a star

Payment taken when not due until a week and no pre-notification given via email to be given the opportunity to continue as this was present for my daughter as a trial and not even used. My daughter called customer service and basically told tuff, we can cancel the subscription but you wont get your money back. Will never use this company again and will post reviews on every social media forum available.
So tastecard asks for information then doesn’t respond - amazing, WOW no words

Absolutely appalling aftercare for a car which went faulty on the day I purchased. Two weeks later still not resolved, found out today about the right to refuse clause of my credit agreement, their answer is we don’t have to tell you it is for you to find out. Never ever will I trust them again for a car, only want the sale not the aftercare that goes with purchasing a car. Would absolutely not recommend based on my experience. I really don’t have words to professionally comment on the aftercare of this business.