Elise D

I had never shipped a car before, and after reading some of the reviews for Montway, I was pretty nervous. One thing I think people should understand upfront is that Montway is essentially a broker. They act as the middleman between you and the actual carrier transporting your vehicle. If something goes wrong with the carrier, Montway’s ability to help appears to be somewhat limited, although they do offer an insurance package that they say provides additional assistance with the claims process.

That being said, my overall experience ended up being pretty good, although it definitely wasn’t perfect.

We scheduled September 14th as the first available pickup date, so you can imagine my surprise when, on September 9th, I received a credit card alert showing that I had been charged approximately $1,600. About an hour later, a transport company called to tell me they were outside my house to pick up the car.

I had to call Montway to find out what was going on because my paperwork very clearly stated that September 14th was the first day the vehicle would be available. That was an unwelcome surprise and pretty frustrating to deal with. To Montway’s credit, they reversed the charge and told me they had corrected the issue.

The actual carrier who ultimately transported my car was very nice and communicated well. Unfortunately, his truck broke down in South Carolina, which caused about a two-day delay in delivery. Things happen, though, and I appreciated that he kept us informed about what was going on rather than leaving us wondering.

Overall, I had a good experience and my car arrived safely. I would use the service again, but based on both my experience and the reviews I read beforehand, it does seem like the experience can be somewhat hit-or-miss depending on the carrier you ultimately get. My biggest advice is to understand that Montway is a broker rather than the company actually transporting your vehicle, and set your expectations accordingly.

Well, you can't say you weren't warned.

The first problem is that, to my knowledge, this is the only public ferry option that runs between Sorrento and Ischia, so guests should know what they're getting into. It's the Wild West. Your return ferry MAY show up...or it might not.

In our case, hundreds of people were standing at the ferry terminal in Ischia for over an HOUR wondering if the ferry was ever going to arrive. We tried calling the office during the published business hours on the company's website, only to get a recording saying the office was closed.

This is 2026. If the ferry is running an hour late—or isn't coming at all—there is absolutely no reason you can't communicate that to your passengers. You required my email address and phone number when I made the reservation. Sending a simple text message saying, "The ferry is running an hour late," or "The sailing has been canceled," is basic customer service.

To make matters worse, there was no company representative at the port to answer questions. Hundreds of us were left standing there with no information, genuinely wondering whether we were going to be stranded overnight in Ischia.

As another reviewer mentioned, their ferry was simply canceled and no one from the company ever showed up. I also emailed the company about our experience and never received a response.

If you have another transportation option, take it. This company has demonstrated that when something goes wrong, communicating with its customers is simply not a priority.

Good luck getting ahold of these people! My last order was June 1. On August 1, they automatically charged me for meds - but there was no consult done and I wasnt due for meds. When I reached out to them, their policy is to just ignore emails and outreach attempts. Just to confirm, I spent $500 and have no meds - no check in ability and they refuse to respond. I have asked eight times over two weeks for a manager to contact me. EIGHT!! How is this company allowed to behave this way!? I now have to dispute the charge with my HSA provider. There is no excuse on the planet that exists for this lack of service and responsiveness. Their website says they will respond in 12 hours and it has been WEEKS. The only reason I didn't give them one star was that when I got the product, its good, but that's not so much of a reflection on them, that's more a kudos to SouthEnd Pharmacy. Anyhow, I would avoid this company if you don't enjoy following up again and again and again and again and not receiving a response.

I’m sharing this to echo concerns others have already raised. I’m an experienced seller on Poshmark and eBay (PowerSeller), and I recently attempted to cross-list my inventory on Mercari. Unfortunately, that proved to be a mistake.

Only after creating and uploading all of my listings did Mercari prompt me to submit a government-issued photo ID. This was extremely frustrating given the time and effort involved. As someone who has worked in corporate finance for over 20 years, I take data security seriously—and I strongly caution others against sharing sensitive personal information unnecessarily.

Requiring a photo ID introduces significant risk, especially considering how frequently companies experience data breaches. It’s not a question of if a company will be hacked, but when. There are other secure and less invasive ways to authenticate users that don’t involve exposing them to identity theft.

To make matters worse, my attempt to get support through their customer service channels was exhausting. Everytime I would call, it would put me on hold and hang up! After more than twenty emails, I was told that Mercari is a “banking institution” (they are not), and that’s why they claim the right to request this information. Shortly after, I received an email informing me that my account had been suspended for “trying to circumvent the authentication process.” To be clear, I didn’t try to circumvent anything—I flat out refused to provide sensitive personal data.

I would strongly advise anyone considering using this platform to think twice before submitting personal documentation. In my experience, Mercari’s policies and customer service fell FAR short of acceptable standards.

It appears my experience mirrors that of many others on this site. I signed up with this company to receive a discounted Orangetheory 8x/month membership and had what I thought was a simple question: Can I upgrade to unlimited, and what is the cost? Unfortunately, that seemingly straightforward inquiry turned into a frustrating and time-consuming ordeal.

To begin with, contacting them is unnecessarily difficult—there’s no email address listed on their website, no contact form, and no chat option. I had to call in, wait on hold for an extended period, and only then was I finally given an email address.

I first reached out via email in May but received no response. After following up to ask for a status update, I was met with an unhelpful and surprisingly dismissive reply. Not only was the tone unprofessional, but the information they provided was inaccurate and referred to a completely unrelated conversation from March. Despite my continued efforts, my original question still hasn’t been answered, and this has dragged on for several weeks.

At this point, I’ve contacted my gym directly and will manage my membership through them moving forward. As others have noted, the minor savings are simply not worth the hassle. The customer service experience has been extremely disappointing, and I hope the company takes this feedback seriously but I am sure based on other reviews, they wont.

I would not use this company. I shipped my luggage and three weeks later I get a random bill from FedEx. No notification or anything. I reach out to Lugless and they claim that FedEx (three weeks after delivering the luggage - a month after I shipped it) said that the measurements were off. They said it was overweight (it wasn't and that showed on the tracking) and as a result I had to spend half an hour measuring/photographing the luggage and uploading photos. It's been two weeks and I STILL don't have my money back. For shame.

EDIT - They posted a response to this stating that my luggage was oversize. It was not. I have the photos to prove it so that is 100% false. They were UNDER ALL measurements. It was a standard luggage piece and they are just price gouging. If they want to post a response, great, but don't lie.

Also they claim that THEY alerted me, which caused me to file the claim. Nope. The credit card charge that I saw come through alerted me to call Lugless and then submit a claim. Again don't lie and it just makes my case for how unethical this company is.

I would not suggest this facility. I made a reservation here for my daughters Toyota Camry to be stored for the summer while she is home from college. I called Public Storage and was told there would be no problem with the car fitting in the 10 x 20 unit. Well, as it turns out the gate to get in is not 10 feet wide. It is only 7.5 feet wide which means we can't get the car in without damaging the side mirrors.

I understand completely that mistakes happen - HOWEVER - they tried to charge me a $29 "non refundable fee" for giving me wrong information! We disputed it with our credit card company and also reached out to Public Storage multiple times via phone and email with no response. I spoke with a man named Brisco today who made no apology and just said he would send it to collections.

So, to confirm, they gave us completely wrong information and are trying to charge us $29 for their mistake? Look elsewhere to rent if this is any indication as to how they do business.

Stay away from this company. Like others have said, the employees flat out lie to you. I have chat printed where the rep told me (after I asked to speak with a manager) that "every manager at PacSun is in a meeting right now" (at 1 PM on a Saturday) and refused to transfer me.

Futhermore, the website ads are 40% off SITEWIDE and you click on an item and ALL THREE were magically not included in the promotion? How are there exclusions on a 40% SITEWIDE promotion? Anyone? This company should be shut down for deceptive marketing practices.

As other people have mentioned, this seems to be the order process: You place your order. They charge your credit card immediately. About an hour later you get an email and text saying that your credit card didn't go through and you have to click on a link to supply another cc # (FYI my card did go through, I could see the charge immediately pending). When you go to click on the link, your cart is empty and it tells you you are all set (??) However, you get no confirmation email, no tracking # etc. Oh, and good luck tracking these guys down! No phone #, they don't respond to emails, and I messaged them on FB and no response either. A week and a half went by, multiple attempts to reach them, never got a tracking #, response or my order. So, disputing with my cc company. Do NOT do business with this company unless you have hours of free time to commit to tracking down your stuff. I don't care how good their spices are, their service is terrible.

This company was on time - professional and easy to use ! Highly recommend!!

Ladies!how would you like to spend $400 for this lovely hair? ( Please see review at P*ssed Consumer for pics since they wont let me attach here )

This is the color beach blonde. I mean obviously, you can tell from the picture on their website and just how similar these look (insert sarcasm here) This is how it looks after three weeks.I know what you’re thinking. I must use a lot of heat damaging products and really strain my hair right? Nope.

It gets washed every 2 to 3 days and I use high-quality sulfate free shampoo use and heat protectant. Three WEEKS!! No amount of conditioner can help this problem. I will admit, for the first week and a half, it was lovely.

However it did come to a point when I need to wash it and that’s how we arrived at this problem. In addition to shedding, snarling, frizzing and A host of other problems, it looks awful!! I’m sure the next thought that you that you have would be that the company Would surely make this right? Oh no no no.

This is glam seamless. They could care less about customer service. Once it has left their warehouse, it is your problem. They don’t return phone calls or emails.

I am just appalled by how a company could send this to a customer and have thus “product” look this way and do nothing about it.

My licensed hairstylist who has been doing extensions for years said that she just over the past months I stop doing business with them because of their lack of customer service and sub par product .Be warned !!!