We love Polarsteps. It has revolutionised our travel diaries. Its a lot of fun, a great tool to share trips with friends in real time and a brilliant travel log to review once home. It blends tracking, photos and diary text seamlessly. A single trip can have multiple editors and you can log steps offline.
We recently bought a Polarsteps travel book as a gift. The process to create it from our travel log was straightforward and intuitive and the product is high quality, very well printed on quality paper with excellent photographic reproduction.
This product is very straightforward to use. Its reliable and good value. We have been using Nomad e-SIM's for 3 years and they have never let us down. Most recently used one in Alaska where the reception was great, earlier in the year in the Himalaya of north east India. Same result.
From our first contact these guys were prompt helpful and very responsive. When ever we had a question it was answered quickly and they could not have been more helpful in the lead up to the trip.
Once we arrived the service by the ground agent was excellent and the actual cruise itself was superb.
We would not hesitate to recommend them to anyone looking to book a holiday in Galapagos and will certainly be mentioning their name when ever anyone asks us about our trip.
25 July 2025
Reply from Galapagos Travel Center
Hi Shaun! Thank you for your kind words about our services. We take great pride in creating meaningful, seamless, and unforgettable experiences for our guests, and your feedback truly inspires us. Our dedicated professionals are committed to ensuring every journey is exceptional. We deeply appreciate your recommendation.
It was an honor to be part of your incredible adventure!
Excellent service once again. Easy installation. Connected to Geocell, Georgia within seconds. Network coverage first class throughout trip even in remote areas.
Have used Nomad several times now. Most recently for a month in Thailand. Set up process is very smooth. Switched phone on upon arrival and connection was automatic within a couple of minutes.
Network quality was excellent over next 4 weeks. Whether in urban or very rural areas connection was of high quality.
I called to take advantage of an SIM only upgrade deal. I struggled to easily ascertain terms and conditions from your assistant throughout the call. I eventually agreed a contract only to be told that I would have to transfer my number to the "new" contract even though I was staying with the same provider.
I contacted my provider to transfer the number only be told that I had not been sold an upgrade but a new contract. Further it was a basic contract with no opportunity to use the phone abroad. This was not mentioned during the call.
I cancelled the contract the following day. Very poor experience.
1 May 2022
Reply from Mobile Phones Direct Ltd
Good Morning Shaun,
Thank you for taking the time to leave us a review.
I'm truly sorry to hear that you are unhappy with the service we have provided you, due to receiving a SIM Only contract that came with a new number and not as an upgrade. As a company, we thrive off being informative to our customers and providing the deals they are after, I can only apologise this was not what you experienced.
Having looked into your order, I can see that the Sales agent did place this as a new contract for a sim-only contract with your current network provider. Unfortunately, we don't offer upgrades with sim-only contracts, we can only do upgrades with handsets. However, we do offer sim-only contracts that come with a new number with the network.
When you are transferring your number to a new contract with the same network, this is called an internal number migration and is completely up to the provider on whether they action this. We would usually advise to discuss this with the network directly as we are a third-party to them.
I can see that you contacted our team yesterday to request for the contract to be cancelled. Generally, this takes 5-7 working days from when we receive handsets back in our warehouse. However, due to this being a sim-only contract, I would hope this would be a lot sooner.
Once your contract has been completely cancelled, we will send an email and text to let you know of this. As per the network terms and conditions, because you have already been connected to the network, you will receive your first month's bill with pro-rata airtime costs included. However, once your contract is cancelled, you will receive a partial refund the following billing cycle based on the time connected; pro-rata airtime will not be included within this refund. Your direct debit will automatically be cancelled after this point.
As you mentioned that we misadvised on the call and, you were struggling to understand the terms and conditions that were read to you, I have raised a call listening with our management team. We will listen into the call and look into a Gesture of Goodwill if we did mis-advise on the call. Once I receive a response, I will send an email to you from webshop@mobilephonesdirect.co.uk to let you know of the outcome.
My sincerest apologies for any inconvenience caused to you by this, however, if you require any further help or assistance, please do not hesitate to contact us.
I had a scrape in my car and had to make a claim and get some repair work done. The company were very easy to deal with and their chosen repairer did an excellent job and provided great customer service. Very happy.
28 July 2018
Unprompted review
Reply from KGM Insurance
Thank you for leaving us this feedback. Glad to hear you were happy with our service and that of our repairers.
