The Worst Repair Experience in Denmark – Avoid Greenmind at All Costs
If I could give 0 stars, I would. This has been the most frustrating, time-wasting, and ultimately costly experience I’ve had with any service in Denmark.
In April, the back screen of my iPhone 14 Pro Max broke. I went to Greenmind’s shop in Vesterbro, where I wasted several days going back and forth due to poor communication and unclear instructions, only to be sent all the way to their awful location in Ballerup. The repair cost nearly 5000 DKK — covered by my insurance, with 1000 DKK paid out of pocket as self-risk.
I was told the part used was “premium” (read: not original), and that there was a 2-year warranty. Less than a few weeks later, without any fall or damage on my part, the screen cracked again. I brought the phone back in, only to be told that the issue is “cosmetic” and not covered, meaning I would need to pay again nearly the price of a new device.
This is nothing short of a scam. Either the parts used were substandard, or the installation was poorly done — possibly too tight or with air gaps — but they take zero responsibility. The so-called warranty seems to mean nothing. The customer service is slow, unhelpful, and lacking in any transparency. Communication is confusing and inconsistent between Vesterbro and Ballerup locations.
I would never use Greenmind again. I’d rather keep a broken phone than pay them another krone. I’m now considering legal action, as this feels like clear negligence or even intentional exploitation of customers.
Do yourself a favor and stay far away from Greenmind.
Reply from GreenMind A/S
Hi C,
Wow… that really sounds like a whirlwind of frustration and bad vibes all rolled into one review. It’s clear you’re upset and nothing seems to have gone your way – and that’s definitely not how we want anyone to feel after visiting Greenmind.
Once you've had a moment to cool down and feel ready for a proper dialogue, I’d really like the chance to personally look into your case. You’re more than welcome to contact me directly at aja@greenmind.dk, and I’ll review the full process to see whether your experience actually aligns with what happened – or if we simply followed the instructions given by YOUR OWN INSURANCE COMPANY.
Remember: it’s not us who decide what can or cannot be done in an insurance case – we strictly follow the procedures and approvals from your insurance provider. And yes, we use premium parts that are covered by warranty – but we absolutely take customer experiences seriously.
So if you're up for a real conversation instead of just throwing gasoline on the fire, shoot me an email. I'm more than happy to dig into this and – if we've made a mistake – to make it right.
Best regards,
Anders
CEO
