UPS Reviews 

Waiting for a pkg. website said pkg out for delivery to be delivered between 12:30 and 2:45. Pkg was scanned as on truck preparing for delivery at 5;05 AM. . At 10:05 AM pkg was out for delivery. At 1:05 PM the driver put a needed security check pkg delayed, scan on my pkg. As an 18 year veteran of FEDEX I know exactly what this means. Driver lost or destroyed pkg, falsified info to hide a service failure or to dodge completion of his assigned route. he probably just felt like going home. At any rate this is legally interstate fraud. They took my money to perform a service then they did not provide this service. There was no real delay, no Weather delay ,(the one thing ups can hide behind) The driver plain and simple made up his mind that he did not want to deliver this pkg. My pkg was at the local prescott valley az station for over 12 hours. it arrived there at 2 AM the day before. It was scanned as on the truck preparing for delivery at 5AM. It was scanned as out for delivery at 10 AM. then at 1:05 PM all of sudden it needs a security scan? What happened did my lawn trimmer string suddenly start to tick? they had all that time to make sure it was secure but for some reason when it was in my area it was now a security risk. No one could tell me why? No one could tell me where my pkg was. And no one could tell me when it was going to be delivered. I can actually see the ups hub from my driveway. So there is really no excuse for why the item I paid for delivery on is not here. This is becoming common place with ups. several weeks ago I was also expecting a pkg. It also was "out for delivery" We went out for lunch and the ups truck was pulled over at the end of my street 8 houses from my house. Upon arriving home there was no pkg on my porch. hit the computer to check and there was a "BAD ADDRESS UNDELIVERABLE " scan on it. I called customer service and they confirmed the address on the label was in fact mine and was correct. Three days later when they finally got around to bringing it out there was a big red circle around my correct address along with a map taped to the pkg showing where my house was. So it was not really a matter of bad address it was wholly a matter of bad/lazy courier. This is exactly why I refuse to ship ups and why I always request vendors do not ship ups. They should change the name of the company to UNRELIABLE PARCEL SERVICE. I have contacted the actual CEO and V.P. of the company to advise them of the falsification of records by their drivers, and request that if drivers do not want the jobs they should be shown the door.

Richtig schlechter Lieferdienst. Wie haben auch ne Türkamera und vorallem sind wie an Tagen angekündigter Lieferungen Zuhause. Noch nie stand eins dieser Autos vor unserer Tür, wir haben immer nur die Abholung in so nem scheiss Ramschladen. Die haben einfach keinen Bock die Lieferung zu machen und legen dort die Pakete hin. Keine Info im Briefkasten, immer eine Suche, wo ist mein Paket. Pakete sind meistens angerammelt und reichen nach Rauch. Einfach alles schlecht, mehr kann man hier nicht sagen.

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Really terrible delivery service. We even have a doorbell camera, and most importantly, we’re home on the days deliveries are scheduled. Not once has one of those cars pulled up to our door—we always have to pick up our packages at one of those crappy convenience stores. They just can’t be bothered to make the delivery and just drop the packages off there. No note in the mailbox—I’m always having to hunt around to find my package. Packages are usually battered and reek of smoke. Everything about it is just bad—that’s all there is to say.

I had a very bad experience with UPS delivery service; they would not send an email or notify us.

My package arrived three days ahead of schedule, which was a fantastic surprise!

The reason for 4 stars instead of 5 is the communication regarding delivery timing. I had registered my email and phone number on the site specifically to receive schedule updates. The initial delivery date was set for Monday, October 5th, but the parcel arrived early without any prior email or SMS alert, the driver simply rang the bell. If I hadn't happened to be at home, I would have missed it and had to arrange a pickup.

Overall, great speed, but real-time delivery notifications definitely need improvement.

This is hands down the absolute worst experience I have ever had with a delivery service. UPS has been holding my package in their warehouse since a week now with absolutely no explanation.I have proactively emailed them three separate times, providing every single document they requested to clear the shipment. The response? Complete and total silence. They ignore emails entirely, and to make matters worse, they don't even provide a functioning phone number to reach a human being.I am completely trapped in a loop. I can do absolutely nothing to free my package, and I am facing the very real possibility of losing it permanently because nobody at this company is responsible enough to answer. The level of incompetence and lack of accountability is staggering. Avoid at all costs.

Absolute Dilettanten ! Nie wieder bestelle ich bei einem Händler der mit UPS versendet !
Unglaublich was sich da die Station Reinfeld erlaubt hat:

09/18/2026

4:02 A.M.

On the Way

Processing at UPS Facility

Reinfeld, Germany
09/17/2026

7:13 P.M.

Processing at UPS Facility

Reinfeld, Germany
09/17/2026

9:04 A.M.

We’re sorry your package was delayed. We are adjusting delivery plans as quickly as possible.

Reinfeld, Germany
09/17/2026

4:01 A.M.

Processing at UPS Facility

Reinfeld, Germany
09/16/2026

7:12 P.M.

Processing at UPS Facility

Reinfeld, Germany
09/16/2026

1:56 P.M.

Delivery will be delayed by one business day.

Reinfeld, Germany
09/16/2026

9:47 A.M.

Out For Delivery Today

Reinfeld, Germany
09/16/2026

7:16 A.M.

Processing at UPS Facility

Reinfeld, Germany
09/16/2026

6:00 A.M.

Arrived at Facility

Reinfeld, Germany

The parcel finally arrived, but the experience with UPS was extremely frustrating.

There were repeated delays, unclear and changing tracking information, and it was very difficult to obtain reliable information about what was actually happening with the shipment. Considerable time and effort were required before the parcel was finally delivered.

I am relieved that the package eventually arrived safely, but based on this experience I would use UPS with considerable caution in the future, particularly for valuable or important shipments.

A delivery service should not require this much chasing by the customer.

It’s shit, don’t use UPS.
When moving from ES to DE, I used UPS and they „lost“ one of my boxes. Neither the German nor the Spanish support team knew what happened even though I had tracking numbers. I was never reimbursed for the “lost” valuables and vintage clothing, even though I had insurance. If possible, I would give 0 stars. Don’t. Use. UPS.

Missed multiple delivery dates on which they said it would come

First of all, they lost my package after I paid the fee. Just because I called them and told them, that there were no scans for three days, they took action. I live in a normal house on a normal street with a normal driveway. No gates, no obstacles. You can see the house number clearly from the road. My name is written in capital letters on the letter box and it's the only name there. Despite all that, my delivery was returned to sender after one try. The delivery failed because "Employee was unable to reach property due to closed gate or missing safety informations" This is listed as customer's fault so I had to pay the retoure. Will file a lawsuit. What the actual fluff?!?

That's actually the most horrible delivery I've ever seen. Ordered a one single package at last week and currently having to wait for third day. Avoid UPS if you can, horrible service, I dont even have words.

Extremely disappointing experience. A delivery was marked as “attempted” even though I was at home the entire time, and no delivery slip was left. The parcel was then redirected to a collection point that is very far from my home and has opening hours that clash with my working hours.

I spent hours trying to reach customer service through the live chat, but the bot repeatedly said it was trying to connect me to an agent and nobody ever responded. I eventually managed to request another delivery attempt and even received confirmation, only to later be told that I still had to collect the parcel myself.

A delivery that was never actually attempted, contradictory communication, and customer service that is practically impossible to reach. One of the worst delivery experiences I’ve had.

Honestly, avoid UPS if you can. This is the third time they’ve messed up my delivery. The customer service bot is useless and just circles around the same automated loops. They keep rescheduling, which makes me late for work because I have to wait around. Worst delivery experience ever, absolutely wouldn't recommend them.

They are lying that the package was delivered

The customer service officers lie and lie. The lady said to me that my parcel will be tracked and I will be informed via email or phone call within two hours but she never. I talked to UPS live agent three times but they could not solve the problem. Incompetent staff. 000 star.

Absolutely do NOT recommend working with this delivery company!

⭐ 1/5 – “Delivery attempted” without actually attempting delivery

One of the worst delivery experiences I have had in Germany.

I paid EXTRA for EXPRESS delivery because I needed the parcel on time. Instead of receiving the service I paid for, UPS repeatedly recorded supposed “delivery attempts” that did not match reality.

I was available to receive the parcel. Nevertheless, the tracking was updated as though UPS had genuinely attempted delivery.

A delay can happen. Traffic can happen. Operational problems can happen. But recording a delivery attempt when no proper attempt was made is something completely different.

What makes this even worse is that I paid a premium specifically for EXPRESS shipping. What exactly did I pay extra for?

The seller was helpful and could also see from the tracking that something was clearly wrong. In the end, I had enough and requested a refund rather than continuing to wait for another questionable “delivery attempt.”

UPS should investigate how delivery attempts are being recorded and whether drivers are actually reaching customers before marking them as unavailable.

I will actively avoid UPS for future purchases whenever another carrier is available.

Express price. No express service. And tracking information I could no longer trust.

⭐ 1/5

Even not try deliver to home, immediatly write come take it from office.

1,1 is 0,1 too much! Waited till 8 PM and get an notification that the delivery was cancelled.
It's now 7 PM the next day and I am still waiting.
Never ever again!

UPS is a Useless Company