Expedia Reviews 

We had a wonderful family holiday at Lujo Hotel\. The beautiful setting, delicious food and excellent service made our stay truly memorable\.

A special thank you to our Joy Advisor, Gulshat\. She was always kind, attentive and happy to help, making us feel welcome and well looked after\. Her personal attention made our holiday even more special\.

We highly recommend Lujo and would love to return\!

NOTICE OF INTENDED LEGAL ACTION

Booking ref: Booking ID: 2564774888

This is to notify you that I will now be instructing my lawyers to take legal actions against you.

I am formally requesting my immediate full refund. Your failure to provide the accommodation contracted for constitutes non-performance under Swiss Code of Obligations Article 97, and I will take legal action to recover my losses and additional costs incurred as a direct result. I was left stranded, in tears and at the mercy of strangers, and was forced to secure last-minute alternative accommodation costing over £500 per night.

I am a disabled guest with significant mobility difficulties. I had informed the hotel of my disability and medical circumstances, including recent major surgery and medical treatment.

‼️I AM NOW IN PAIN ALL NIGHT DUE TO OVER EXERTION THE INABILITY TO ACCESS MY ROOM CAUSED‼️

I arrived at the property and was unable to access the booked room. I was initially told there were only three stairs, but the actual room was several floors upstairs and was inaccessible for my mobility needs. There was also no key provided for me, and I spent approximately three hours at the property trying to obtain access and contact the hotel.

I was therefore unable to stay in or even access the booked room and had to urgently find alternative accommodation at considerable additional cost.

The hotel has already agreed to provide a full refund without charges. I have also spent over one hour speaking with Hotels.com customer service about this matter.

I require my full payment to be refunded immediately, together with consideration of the additional losses caused by the hotel’s failure to provide the booked accommodation.

Please confirm the refund and when the funds will be returned to my original payment method.

I reserve all rights to pursue the matter legally, including recovery of the additional costs incurred.

Thank you.

Lily

I couldn’t cancel the flight and will not get the return amount.I have booked a flight with then which i Couldn't cancel and get return.

Customer service

Very easy to book with expedis
Everything went very well

Perfect, so simple, transparent. Easy

We had a wonderful time here. The apartment is beautiful and comfortable, the hosts are welcoming and kind, and we had access to so many fun activities. Highly recommend this home to others and hope to return again. Thank you for a fantastic stay!

Easy access, good price.

Expedia modified our flights to China to include an unannounced, independent airport transfer across Chengdu at our own expense and risk. Expedia didn't Even inform us about this major change.
The operating airline (Air China) confirmed that alternatives without an airport swap are fully authorized and that Expedia can rebook us directly. Yet, Expedia’s customer service has repeatedly refused to help for weeks, falsely claiming they cannot reach the airline.
Due to this refusal to deliver the contracted service, we have officially rescinded the contract in writing and initiated buyer protection. Unacceptable service.

I regret to use this platform. They have the worsiest services. Not recommended at all

Can unfortunately only add to the reviews that say things are going well until you need help. I booked a non-refundable stay and unfortunately got the date wrong. That is my own mistake, but don't think Expedia would be interested in you rectifying that mistake.

First I contacted the hotel. There Ibwas told I had to contact Expedia, as they couldn't help me. Any contact on Expedia that isn't Azi is well hidden by bow, likely on purpose, by the way. On the phone I spoke to a customer service agent who kept me in fir galf an hour as she tried calling the hotel. She later said she would settle for emailing them and get back to me.

Two days later I contacted the hotel again - they hadn't received any email from Expedia. I then emailed Expedia, where I was told to be patient because they were totally on it. A week later I received the same email, again only after I sent another query. As I write this, we're nearing week two, and no one has been in touch to help me with a date change that would ideally take 5 minutes tops. This is now costing me money and Expedia a customer.

Very disappointing experience.

The location was not accurately described. The property is directly on a busy street, farther from the city center than I expected, and there is no reception. I was not informed in advance that check-in was only possible with an access code.

It was very difficult to carry my suitcase to the property. When I arrived, nobody answered the intercom, and the access code did not work, which caused a lot of stress.

Despite explaining the situation both verbally and in writing to the owner, my request to cancel the booking was refused, and I was charged the full amount of €420.

In my experience, the customer service was not customer-oriented, and I felt that the information provided before my arrival was misleading. I cannot recommend this property.

My experience with Expedia was extremely disappointing. The customer service was one of the worst I have ever encountered. The representatives I spoke with over the phone were unhelpful, unprofessional, and seemed unable to provide effective solutions to my issues.

What frustrated me even more was that some of the agents gave me misleading or false information during different calls, which caused confusion and wasted a lot of my time. Instead of resolving my problem, I felt like I was constantly being passed around without any real assistance.

Because of this experience, I have completely lost confidence in Expedia and their customer support. I will not be using Expedia again in the future, and I would not recommend their services to others.

Horrible horrible customer service!!!! Don't book with expedia!!!! I know this company since I'm a child and thought it's a popular and good one, but wow!!! Never been so wrong. Even seems s bit like a scam. Don't book with them !!!!

I give one star because I can't give less.I would never rely on such a supplier.Very bad service.They left us in Marrakech in front of the office of some unknown inadequate Arab car rental company without resolving the problem that arose.

I strongly advise against booking through Expedia Group. As long as your trip goes smoothly, the company may appear to function adequately. However, the moment problems arise — such as flight or hotel cancellations, delays, rebookings, or any other complications — the true extent of their poor customer service becomes obvious.
In situations like these, customers are essentially left completely on their own. Meaningful support, clear communication, and genuine assistance are practically nonexistent. In particular, obtaining a refund for a cancelled trip turned into an absolute nightmare: endless arguments, constant delays, and countless interactions with utterly incompetent and overwhelmed customer service agents. Despite having legitimate claims, enormous pressure was required just to recover part of the money owed.
Such a disrespectful and customer-unfriendly approach is completely unacceptable. Anyone wishing to avoid stress, wasted time, and financial loss should avoid booking through Expedia Group at all costs.

I wish I can put 0 stars to this company . When you have a credit with any air line , they will not respect it !!!! The same flight is more than triple in the airline in purpose !!! They won’t give you the price that listed on Expedia that is lower much more !!!!! EXPEDIA and DELTA are totally a scam !!!!

Highly disappointed with Expedia. I’ve been a loyal customer for over 10 years, booking more than 15 international trips and countless hotel stays through their platform. Unfortunately, this recent experience completely changed my opinion of the company.

I accidentally booked a hotel reservation for my driver under my own name. I immediately contacted Expedia to correct the issue and was initially told the name could not be changed. The representative then said they would still try contacting the hotel. After being placed on hold for over 30 minutes, the call disconnected. I called back twice and experienced the same thing.

On my third call, I requested a supervisor and was promised a callback within 30 minutes. Three hours later, I still had not received a call, so I decided to contact the hotel directly myself. The hotel answered within minutes, understood the situation, and changed the reservation name immediately without any issue.

Ironically, about three hours later, an Expedia supervisor finally called me back and claimed there was “nothing they could do” because the hotel refused to make the change. When I explained that I had already handled it directly with the hotel hours earlier, the supervisor suddenly changed his story and claimed that was what he meant all along.

What disappointed me most was not the mistake itself, but the dishonesty and lack of respect shown to a long-time loyal customer. After spending thousands of dollars through Expedia over the years, I expected far better customer service and communication.

The supervisor later offered a $50 credit and apology, but honestly, this was never about the money. It was about being treated fairly and truthfully. To make matters worse, I still have not even received the promised credit.

Safe to say, after this experience, I will no longer be using Expedia’s services.

Requested adjoining rooms through Expedia and when we got to the hotel they did not have the right reservation with adjoining rooms and got charge by The Lighthouse Inn $152.00 upgrade fee plus the 2 nights stay. Expedia is blaming the hotel and the hotel is blaming Expedia. Horrible customer service. It was our 30th anniversary.