Wellsons were fabulous. The order was shipped safely and relatively promptly given it was shipped from o/s. There was a warranty issue with the basin, however, after referring to the manufacturer, qui... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wellsons provided a quick and professional response to my order. Price were keen and delivery performance and communications were top class. My request to have part of the order delivered because my b... See more
Dealing with Wellsons was a pleasant experience from the first phone call. The job was booked for a specific time (not 'some time' a given day), and the guys arrived on time. They were friendly and e... See more
The products received are as described and great quality. We were disappointed that only half of our delivery was packed and received. The office were very helpful in getting the warehouse to ship... See more
Company details
Contact info
Unit B1, 12-21 Mandible Ave , 2015, Alexandria, Australia
- 1300265812
- sales@wellsons.com.au
- wellsons.com.au
4.5
Excellent
492 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product seems very good
The product seems very good. Time will tell but the price is terrific. Delivery a little slow and the price to upgrade to express post is exorbitant. You have to be organised as it is a process to get what you want when you want. But price all but made up for the inconvenience.
27 January 2026
Not the best experience although not directly Wellsons fault.
Website easy to navigate and goods dispatched in a timely manner. However, it took another three weeks to actually receive my order as the delivery partner chosed by Wellsons was incredibly incompetent. I did contact Wellsons when my order did not arrive and was told to contact the delivery company as it was out of their hands. I did contact Wellsons once more when my order was finally delivered and registered a complaint which was acknowledged.
17 March 2026
Packaging
The taps were well packaged. They aren't being installed for some time yet but look very good.
25 February 2026
Not much to say
Not much to say , other than easy to do business with Walloons. Item received in a timely manner. Happy to do business again...
Andrew
24 February 2026
Amazing customer service
The customer service I received from them was beyond exceptional. Quick replies, always helpful and super friendly. Haven't used the products yet but hopefully no issues.
11 February 2026
Repeatedly sent damaged goods
9 February 2026
Great Product
We are very happy with our outdoor shower. It was worth spending a bit extra to get a good quality product.
The whole family loves it !
14 January 2026
Good pricing
21 January 2026
we bought a kitchen sink tap
we bought a kitchen sink tap. the product is beautiful, and i was really happy with both the speed of delivery, communication of Wellsons and the product delivered. would definitely buy again.
13 January 2026
great quality products - website easy
great quality products but order split by 2 weeks even though said all instock on web
29 December 2025
Not as pictured
Good prices, fast shipping. Unfortunately the shower was not as pictured. There was a lot more crimping required to assemble the unit. Also they only provide one tap, not two which is needed for hot and cold water so I had to go buy a second at Bunnings.
15 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.