Customer service has been great. For a large coverage area where accurate border lines are not critical, the collar is good. For keep out zones or wanting accurate border lines, the coverage is rath... See more
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Review summary
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We purchased a SpotOn collar for our 5 month old Basset Hound puppy, honestly with low expectations, after returning several other GPS fence collars. Boy have we been surprised! The fence line accur... See more
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We absolutely love our Spot On Collars, we use them on both our dogs and even got one for my parents Border Collie and he learned the process so quickly. To have the ability to put the dogs outside a... See more
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This is a great product with a super support team! It was super easy to set up in our wooded 6 acre lot. We tried less expensive brands with no success as we could never get consistent service due to... See more
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Company details
Written by the company
SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance. At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data. Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone. Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.
SpotOn’s Five Star Guarantee
Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you.
This includes:
[90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you.
[Accident Forgiveness]
Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found.
[Free Dog Training]
Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer.
[1 Year Warranty]
Covers manufacturing defects.
[Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.
Contact info
Manchester, United States
- 1.603.488.1504 or 1.833.952.1960 (toll free)
- support@spotonfence.com
- spotonfence.com
4.1
Great
883 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Never had an escape from fencing
Never had an escape from fencing! even on 15 acres I can always locate my dogs when not insight.
25 August 2026
You lack the ability to explain when…
You lack the ability to explain when things cannot connect, also with your capabilities you should be able to offer a static correction in a key fob type application.
1 September 2026
we are in a rural property
we are in a rural property, wooded, and the real time display of where our dogs are works some of the time. not all of the time. could be the dense leaf cover or dodgy cell phone coverage contributing to the dysfunction.
1 September 2026
Reply from SpotOn Fence
Thank you for sharing your experience! We understand how important reliable tracking is, especially when your dogs are exploring a large, wooded property.
SpotOn uses GPS satellites to determine your dogs' locations, while the optional cellular subscription allows that location information to be communicated to your phone. For real-time tracking to work consistently, both the collar and your phone must maintain a reliable cellular connection. In rural areas, cellular coverage can vary, and dense tree cover or terrain may further affect signal availability. When the connection is weak or interrupted, location updates may be delayed or temporarily unavailable until communication is restored.
It's also important to note that cellular connectivity does not affect GPS containment, so your dogs' fences can continue functioning without cellular service.
We'd be happy to review your collars' tracking performance and help determine whether there are ways to improve your experience. Please don't hesitate to reach out to our Support team for assistance!
My dog well aware of the invisible fence
1 September 2026
I have two dogs
I have two dogs, each with a collar. They go in and out at the same time and never cross the boundary. However, one collar has a good charge at the end of the day and the other is at 10% or below. Bothe are charged over night at the same time. I even switched collars on the dogs with same result. I sent information to customer service and they kept saying it was because of the dogs are acting differently. Nope.
So 3 stars.
1 September 2026
Reply from SpotOn Fence
Thank you for sharing your experience. We're sorry to hear about the significant difference in battery life between your two collars, especially after you've taken the time to compare their performance and switch them between your dogs.
Battery life can vary based on several factors, including activity levels, GPS conditions, collar settings, and terrain. However, we understand your concern given the consistent difference you've observed between the two units.
After reviewing your previous interactions with our Support team, we see you chatted with an agent on September 16. During that conversation, our team requested an email address so we could follow up and request photos of the collar to help us investigate further and continue troubleshooting. Unfortunately, we haven't received a response to that request, so we haven't yet been able to complete the troubleshooting process.
We'd welcome the opportunity to pick up where we left off, review the information you've already provided, and determine what may be contributing to the difference in battery performance.
Please reach out so we can continue assisting you. Our Support team is available by email at support@spotonfence.com, seven days a week, or by phone at 603-488-1504, Monday through Friday, 8 AM–5 PM, and Saturday, 9 AM–12 PM Eastern Time. We look forward to hearing from you and working toward a resolution!
Customer support superior
Customer support superior. How to use the Spot On Nova collar and train dog was very well explained and videos helped. Support is provided when needed with courtesy and patience real live people!!
31 August 2026
Reply from SpotOn Fence
Thank you for your review and feedback on the SpotOn collar. We are so happy to hear you are loving the system and the experience the customer support team has provided.
Containment portion works good
The containment portion of the fence works great, the tracking leaves a lot to be desired. It very seldom will tell me where he's at when I try and track him says that it has too week of a signal yet it's in an open area and good signal showing on the collar and the phone. But it does keep him contained within the boundaries and customer service when I needed a repair on the collar was very good and responsive so the only downfall is the tracking.
12 October 2026
Reply from SpotOn Fence
Thank you for sharing your experience! We're glad to hear SpotOn is keeping your dog safely contained and that our Support team was able to assist you with your collar repair.
We understand your frustration with the tracking feature, especially when both your collar and phone appear to have a strong signal. While containment relies on GPS satellites, tracking requires both devices to maintain a reliable cellular connection. The signal status displayed in the app may reflect the last successful update rather than the current connection strength.
We'd appreciate the opportunity to review your collar's tracking performance and better understand why you're seeing these connection errors. Please don't hesitate to reach out to our Support team so we can investigate further and help improve your experience.
Customer service was great and they…
Customer service was great and they stood behind their product and helped me with my product.
31 August 2026
Reply from SpotOn Fence
Thank you for your review and feedback. We're glad the support team could assist you and resolve any issues or questions you had about the collar.
Collars won't hold up more than a year. Only to be told that I need to buy another new and updated version of the collar
I've been trying to get help for collars that don't work because my dogs continually get out and all I'm being told is that I need to buy another collar when I have bought three collars from you guys in the last 2 years did you guys already replaced one free charge because there were issues with it and I'm having the same issues with the other one but I was told I need to buy another new car after I've already bought three of them for two dogs unless this can be fixed and the collars replaced so that our dogs will no longer get out and into the neighbors Gardens. I will be taking my business as well as letting all my listeners of my podcast fully know the problems I have been having with the SpotOn brand collars and the lack of any helpful customer service. I have been trying for a couple months to get these fixed and replaced only to be told that I need to buy new collars now... no, I'm sorry I've spent over $3,000 on collars for two dogs in the last 2 years. collars should last much longer than this for the price you charge.
5 August 2026
Reply from SpotOn Fence
Thank you for sharing your experience. We're very sorry to hear about the ongoing difficulties you've experienced with your collars, especially after investing in multiple units and working with our Support team to resolve the issues.
We understand your frustration with being advised to purchase another collar when you're still experiencing containment concerns with your existing units. This is certainly not the experience we want for you or your dogs.
A member of our Brand Relations team will be reaching out to you directly to learn more about your experience, review your previous troubleshooting and replacement history, and better understand the ongoing containment issues. Our goal is to explore the available options and work toward a resolution without unnecessarily repeating steps you've already completed.
We value the trust you've placed in SpotOn and appreciate the opportunity to help restore your confidence in the system.
Our SpotOn Fence brings us so much…
Our SpotOn Fence brings us so much peace and so much confidence. We love our dog and she lives in a wonderful place but the SpotOn Fence makes it work for all of us.
12 October 2026
Reply from SpotOn Fence
Thank you for sharing your experience! We're so glad SpotOn gives you peace of mind and lets your dog safely enjoy her surroundings. It's wonderful to hear that the system has made such a positive difference for your family. We truly appreciate your trust in SpotOn and wish you and your dog many more happy adventures together!
Rogue corrections
I do like the ability to create multiple boundaries
ser # 538733
BUT! he has gotten corrections while inside the house, inside the shop (zones ) when 40 - 50 feet from the boundary.
I did call and email customer service and gave them the requested info but the ball was dropped. I got an email stating the issue was solved,
Also, the refer a friend has no method to track if my fiends have purchased.(according to your customer service).
Out of 12 people that I have referred , none have purchased?
7 August 2026
Reply from SpotOn Fence
Thank you for sharing your experience. We're glad you appreciate the flexibility of creating multiple fences, but we're sorry to hear about the unexpected corrections and your experience with our Support team.
GPS signals can be affected by nearby structures, particularly indoors, where signals may be obstructed or reflected. While Home Zones are designed to reduce unexpected corrections in these areas, we'd appreciate the chance to review your setup and better understand what happened.
Regarding your previous Support request, tickets automatically close after two days without a response. However, you can reply directly to the original email at any time, and your ticket will automatically reopen so our team can continue assisting you.
We also appreciate your feedback regarding the referral program and understand your interest in tracking the referrals you've made. We'll look into your concerns and forward your feedback to the appropriate team for further review.
Our Support team is available by email at support@spotonfence.com seven days a week, or by phone at 603-488-1504, Monday–Friday, 8 AM–5 PM and Saturday, 9 AM–12 PM Eastern Time.
We'd welcome the opportunity to revisit your concerns and work toward a resolution for you and your dog.
Always good service with this company
Always good service with this company. The collar works great in keeping our australian shepard on our property plus I like the app that gives info on if our dog leaves the area. The only negative is that it is a very heavy collar.
26 August 2026
Reply from SpotOn Fence
Thank you for your review and feedback on the SpotOn collar.
This was a very frustrating experience…
This was a very frustrating experience with this fencing. Every time I set the fence and would take my dog out to train him it was different every time. It was not just “drifting” as they call it. Contacted customer service multiple times, always something different they’d tell me. I have had this 3 months and still have not been able to use it to contain my dog. Every time I go to use it there is a different problem. For a grand for this incompetent fencing, was a total waste of my money and more so my time. Not only am I confused but my dog is also. Never knows where his boundaries are because it changes EVERY TIME I take him out. Collar is junk, always low battery and don’t even use it but an hour at a time, because have to go back and correct the boundaries. 100% disappointed. Talked to many that got the paws fence for under $200 and love it. Instead of offering a good product they just want you to subscribe to a GPS subscription to track your dog, now I know why, it doesn’t work. Your dog will constantly escape and you need to find them. I swear they sent me a used collar as two dogs and fence perimeter were constantly interfering with mine. Should have returned but missed return scheduled as I was out of state for my sons wedding. Do not recommend this product at all. Junk and total scam. Was so hoping to give my dog freedom to run free in his own yard with confidence that he would be secure. Not happening since like I said, fence changes every time I take him out. I can not feel trusted that he will be safe. I do not recommend this product. Many faults, and every time I contacted customer service takes few days to respond. They need to disclose the many excuses they give you. Example; drifting, metal roofs, WiFi ; phone to close to collar, satellite interference etc etc… they sell you this as the best product ; better than underground fencing, !! At least underground fencing stays put and secure, not like this floatation fence.
3 August 2026
Reply from SpotOn Fence
Thank you for taking the time to share your experience. We're very sorry to hear that you've continued to experience difficulties despite working with our Support team. We understand how frustrating this must be, especially when you want your dog to safely enjoy your property.
We'd like to clarify that saved fence boundaries do not change on their own. However, GPS positioning can naturally fluctuate due to environmental factors such as tree cover, nearby structures, and satellite conditions. While some variation is expected with GPS technology, we'd like to investigate the inconsistencies you've described, along with your concerns about battery life and the collar's performance.
We can see you've previously worked with our Support team, and we don't want you to feel as though you're starting the process over again. We'd welcome the opportunity to review your troubleshooting history, take a closer look at your collar, and determine the best next steps to resolve this.
We genuinely want SpotOn to work for you and your dog, and our team is ready to help address these concerns.
Quick and effective customer service
Quick and effective customer service! The representative was super friendly and helpful. These collars were a lifesaver for us.
31 July 2026
Reply from SpotOn Fence
Thank you for your kind words! We're thrilled to hear that SpotOn has made such a positive difference for you and that our Customer Support team provided a friendly and helpful experience. We truly appreciate your support and hope you and your dogs continue enjoying the freedom SpotOn provides.
Great customer service when trying to decide. It has worked great for our dog and I love that we can set fences in various places we go
Great customer service when trying to decide to buy. This works great with our dog
6 August 2026
Reply from SpotOn Fence
We are so happy to hear you are loving the system. Should you ever need assistance, have questions, or just want to talk to the team. Reach out; we would be happy to help.
We have used our Spot-On now for about…
We have used our Spot-On now for about six years. Our Brittany does great with it. Never have to use the static. I do use vibration. He stays in and I can track him on our 10 acre property that is somewhat densely covered with oak trees. The collar did malfunction a while back but I contacted Spot-On, they had me ship it back, they fixed it and it works great. No issues and repair time was very prompt. I highly recommend and do recommend Spot-On to people.
27 August 2026
Reply from SpotOn Fence
Thank you for sharing your experience and for trusting SpotOn for the past six years! We're thrilled to hear your Brittany continues to enjoy the freedom of exploring your 10 acres and responds so well to vibration without needing static correction. It's also wonderful to know our Support team was able to get your collar repaired and back to you quickly. We truly appreciate your continued support and recommendations. Here's to many more years of adventures together!
Love that I can use it in multiple…
Love that I can use it in multiple locations and it really picks up the signal still and it is at least three years old maybe four. Keeps my puppy safe.
27 August 2026
Reply from SpotOn Fence
Thank you for your review and for being a long-time SpotOn customer. We appreciate the opportunity to help keep your dog contained within your property boundaries.
Reply from SpotOn Fence
The SpotOn collar should not need to be reset daily. If you are having issues with the collar staying connected to satilites or cellular service, please contact support so we can look into it and provide troubleshooting steps. You can reach the team by email at support@spotonfence.com or call 603-488-1504 M-F from 8 am to 5 pm and Saturdays 9 am to 12 pm EST. We look forward to hearing from you and helping to resolve any issues you may be facing.
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