Maddie is an extremely professional and educated member of the team. She reached out on her own accord and applied a discount for no reason other than the fact that she could. I have used the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When my Minecraft world file became corrupted, I was worried I'd lost everything. The Shockbyte team stepped in right away and kept me informed every step of the way. Jay went above and beyond, respon... See more
Company replied
I am new to server hosting and was having issues accessing my server so my friends and I could play. The server was not appearing under my profile due to a silly typo mistake on my end when creating m... See more
Company replied
Jay B. was extremely helpful in getting my Left 4 Dead 2 server up and running, even going so far as to provide me with free server maintenance services to get sourcemod and metamod installed. They a... See more
Company replied
Company details
Information provided by various external sources
The most powerful game server hosting, available globally. Supporting Minecraft server hosting & more.
Contact info
Australia
- support@shockbyte.com
- shockbyte.com
4.1
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Customer Service from Tom Hancock
I couldn't be happier with the support I received from Tom Hancock at Shockbyte!
I initially contacted Shockbyte to enquire about migrating my existing Satisfactory server over to Space Engineers 1. Although I was originally advised that this wasn't possible, Tom went above and beyond to help make it happen.
Throughout the process, Tom was incredibly helpful, professional and understanding. He successfully arranged the migration to a new Space Engineers server, upgraded my RAM allocation from 10 GB to 12 GB on the Architect plan, and even ensured my existing billing schedule remained unchanged.
What I particularly appreciated was how straightforward and hassle-free Tom made the entire experience. Rather than having to cancel my existing subscription and purchase a completely new service, everything was taken care of for me.
It's genuinely refreshing to receive this level of customer service, especially when someone takes the time to find a solution that works for the customer.
I'm extremely happy and grateful for the assistance Tom provided, and it's experiences like this that make me glad to continue hosting with Shockbyte.
A massive thank you to Tom Hancock for his outstanding support. An absolute credit to the Shockbyte team!
14 October 2026
Unprompted review
Ruben B did a wonderful job of…
Ruben B did a wonderful job of assisting server ownership transfer. All work was handled swiftly and with constant communication.
14 October 2026
Unprompted review
Amazing support from Brittany
Brittany was a huge help and stuck with the call for two days, until it was resolved. Thank you very much Brittany!
14 October 2026
Unprompted review
Reply from Shockbyte
Thank you so much for taking the time to share your experience with us! We're so glad to hear Brittany stayed with you until your issue was resolved and we'll be sure to pass on your kind words to her. Don't hesitate to reach back out if you require any further assistance. We hope you have a wonderful rest of your day!
Ruben B was quick and resolved my name…
Ruben B was quick and resolved my name change issue with out any back and forth. awesome and quick service
14 October 2026
Unprompted review
Reply from Shockbyte
Hi Antonio, we truly appreciate you taking the time to leave us a review of your experience! We're thrilled to hear Ruben was able to get you sorted so efficiently. Please do not hesitate to reach back out if you require any further assistance. We hope you have a lovely rest of your day!
I made a couple mistakes with ordering…
I made a couple mistakes with ordering and support helped me with cancelling the wrong orders.
14 October 2026
Unprompted review
Reply from Shockbyte
We’re delighted to hear that our support team was able to help sort out your order cancellations so smoothly. It’s wonderful when these things can be resolved quickly, and we really appreciate your feedback. Thanks for choosing us!
Failed to login to the control panel
Failed to login to the control panel for a couple of weeks. Although it took a while to resolve the issue, Jay got back to me with a fix and extended my server rental for 3 weeks for no extra charge which I appreciate for the wait. All things considered great customer service!
14 September 2026
Unprompted review
Reply from Shockbyte
We’re grateful for your kind words about Jay and how he made things right after you’d experienced login issues for a couple of weeks. It’s wonderful that he provided both a fix and a complimentary extension to make up for the wait, and we’ll be sure to pass along your feedback to him. Thanks for your patience and for being part of our community!
Tom Hancock the best to ever do it…
Tom Hancock the best to ever do it helped me rlly fast to get my server running
13 October 2026
Unprompted review
Reply from Shockbyte
We’re thrilled that Tom Hancock got your server up and running so quickly for you. It’s wonderful to know he delivered such fast support, and we’ll be sure to pass along your feedback to him. Thanks for choosing us!
As a first time user and potential…
As a first time user and potential customer, I contacted Shockbyte with queries on game servers. Tom replied and answered most of my questions. He was very prompt and succinct and very helpful indeed. This reinforces the reputation this company has for excellent customer service.
13 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Tom Hancock and how he helped you as a first-time enquirer. It’s wonderful that he was so prompt and clear in answering your questions, and we’re delighted we’ve reinforced your confidence in our customer service. We look forward to supporting you further. Thanks for choosing us!
Very helpful and understanding of the…
Very helpful and understanding of the situation
13 October 2026
Unprompted review
Reply from Shockbyte
We’re delighted to hear that our team was so helpful and understanding. Thanks for choosing us!
they helped me solve my issue thanks to…
they helped me solve my issue thanks to Mr.Tom Hancock
the Customer Support
13 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Tom Hancock and how he helped you solve your issue. We’ll be sure to pass along your appreciation to him. Thanks for being part of our community!
10 Star Service
My customer support on this site was immediate and swift to respond with accuracy and expertise. Executed actions without delay. Tom Hancock was the Rep, and Shockbyte was the set, put summ respecc on his name.
8 October 2026
Unprompted review
Reply from Shockbyte
We’re thrilled to hear that Tom Hancock delivered such immediate and expert support with spot-on accuracy. It’s wonderful that he executed everything without delay, and we’ll be sure to pass along your feedback to him. Thanks for choosing us!
Amazing customer support and very use…
Amazing customer support and very use friendly. 100% recommend
13 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about our customer support and user-friendly service. Thanks for the recommendation, and we really appreciate being part of your experience!
Jay B
Jay B. Is the type of customer service that should be available all the time, not just to save face and not this AI crap that is depended on today. The experience I had as a first time server owner was very frustrating and deserved better attention. It had gone almost month before a response or resolution was put forth but was unfortunately to late. I had lost interest in playing the game and keeping the server. Jay was understanding and provided a refund which I do appreciate. Maybe when my group gets tired of the game we are playing currently, I will use this service in the future and hopefully by then the kinks will be ironed out.
12 October 2026
Unprompted review
Reply from Shockbyte
We’re genuinely sorry to hear that you had such a frustrating experience as a first-time server owner, and we deeply regret that it took nearly a month before you received proper attention and a resolution. We completely understand why that would have put you off, and we take full responsibility for falling short. We’re grateful that Jay B. was able to step in with understanding and provide you with a refund, and we’ll be sure to pass along your feedback to him. We hear your concerns about over-reliance on AI support, and we’re committed to improving our response times and human support availability going forward. We’d welcome the opportunity to do better for you if you decide to give us another chance in the future.
Tom Hancock was amazing and extremely…
Tom Hancock was amazing and extremely thorough with helping our issues for our servers. Absolutely 0 complaints and his responses were simple and effective.
12 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Tom Hancock and how thoroughly he helped with your server issues. It’s wonderful that his responses were so clear and effective, and we’ll be sure to pass along your appreciation to him. Thanks for choosing us!
Over a week to reply is absolutely…
Over a week to reply is absolutely rediculous, furthermore no solution to my problem was offered, i have since cancelled my subscription and will be playing solo worlds for the time being until the game reaches a more stable online version and will be using a different server provider should i decide to create another dedicated server.
12 October 2026
Unprompted review
Reply from Shockbyte
We’re genuinely sorry to hear that your ticket took over a week to receive a response and that no solution was offered when we did reply. We completely understand your frustration, particularly when you were looking for timely support, and we regret that we fell so short of your expectations. We’ve reached out via Trustpilot to request your details so we can investigate what happened with your ticket and discuss how we could have handled things better for you.
Brittany was awesome
12 October 2026
Unprompted review
Reply from Shockbyte
We’re thrilled to hear that Brittany made such a positive impression on you. We’ll be sure to pass along your feedback to her. Thanks for being part of our community!
Quickly and very easily restored my…
Quickly and very easily restored my server after it unexpectedly got deleted, customer service was great, the solution was easy and service was great, Thank you Tom Hancock! you were amazing!!
12 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Tom Hancock and how swiftly he restored your deleted server. It’s wonderful that he made the recovery process so straightforward for you, and we’ll be sure to pass along your appreciation to him. Thanks for being part of our community!
I accidentally bought two servers.
I accidentally bought two servers, Customer support agent Jay B. Was able to merge my services and add the time from one to the other. I am very happy with this resolution and plan to continue using Shockbyte.
12 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Jay B. and how he sorted out your accidental purchase so smoothly. It’s wonderful that he was able to merge your services and combine the time for you, and we’ll be sure to pass along your feedback to him. Thanks for being part of our community!
Horrible wait times, but great service.
The wait time to get an agent to even look at a ticket was atrocious. Two weeks before hearing anything back is crazy. That being said, when an agent finally got with me, they did all they could to resolve my issue. Jay B. was very respectful and responded quickly. For that alone, I'm not giving this a worse score. It should be a one, but Jay made it worthy of a four.
13 September 2026
Unprompted review
Reply from Shockbyte
We’re genuinely sorry to hear that you had to wait two weeks before anyone even looked at your ticket, and we completely understand why that would be frustrating. We take full responsibility for that delay and recognise it falls well short of our standards. We’re grateful that Jay B. was able to step in and resolve your issue so respectfully and quickly once he got involved, and we’ll be sure to pass along your feedback to him.
Great
Not my first time using service
You have more less ~10 bucks per month on any game which is enough for me personally and I like control panel very intuitive
Btw they also have discounts so don’t sleep on Shockbyte
11 August 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your loyalty and your kind words about our pricing and control panel. It’s wonderful to hear that you’ve found the service intuitive and that our discounts add real value for you, and we really appreciate you spreading the word. Thanks for being part of our community!
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