For anyone still living with the original casters on the older fixed-height Musser mallet instruments (e.g., M51, M50, M48, M31), the Service Caster 7/8" square-stem casters are an awesome upgrade. I... See more
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Review summary
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This may just be the last company on earth where a human answers the phone on the first ring. I have not experienced such INCREDIBLE customer service since 1996. I just cannot say enough how helpful e... See more
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It started off a bit rough. The thread size was metric when I had requested imperial, and since I ordered through Amazon and didn’t return it within 30 days, they wouldn’t help. I reached out direc... See more
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Luis, I wanted to genuinely thank you and your team for your time and help! Even though you weren't able to make the casters, you went above and beyond for me by researching and finding another option... See more
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Company details
Written by the company
We are a premier manufacturer, supplier and distributor of casters and wheels. Selling both nationally and globally, Service Caster handles sales from consumers and B2B. Our on-site sales staff has the knowledge and experience to assist in choosing the appropriate casters for your application. For sales and customer service, please call our office in West Reading, PA, at 1-800-215-8220.
Written by the company
Contact info
9 South 1st Avenue, 19611, West Reading, United States
- 1-800-215-8220
- info@servicecaster.com
- servicecaster.com
4.9
Excellent
13K reviews
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Product is top notch
Online store was informative with items’s descriptions in detail. Website was user friendly. Product was shipped and delivered in a timely manner. Product quality is top notch.
2 October 2026
Reply from Service Caster
Hi Tina,
We are thrilled to hear that you found our website easy to use and the item details helpful. It is wonderful to know that your order arrived quickly and that you are so satisfied with the high quality of your product. Thank you for sharing your positive feedback with us!
service caster made this so easy!!!
service caster made this so easy!!!
I am glad I called and not just look at the web site!!!
5 October 2026
Unprompted review
Reply from Service Caster
Hi Jesse,
We are thrilled to hear that speaking directly with our team made your experience so smooth and helpful. Thank you for taking the time to share your positive feedback; we truly appreciate your support!
Capability to look up old order and…
Capability to look up old order and reorder from that information. The catalog is helpful but sometimes intimidating. The ordering process went well
1 October 2026
Reply from Service Caster
Hi Pete,
We are glad you enjoyed your experience with our reordering feature and smooth checkout. We appreciate your feedback on the catalog layout and will work to make browsing simpler. Thank you!
Quick delivery and returns and quality…
Quick delivery and returns and quality products
30 September 2026
Reply from Service Caster
Hi Gregory,
We appreciate your positive feedback! We are so glad to hear that you experienced fast shipping, an easy returns process, and were happy with the high standard of our items. Thank you for taking the time to share your experience with us!
Ease of access
Ease of access, clear descriptions of products, clarity on ordering, fair pricing
Delivered quickly
29 September 2026
Reply from Service Caster
Hi Randy,
Thank you for taking the time to leave such a wonderful 5-star review! We are delighted to hear that you enjoyed our smooth purchasing process, found our product details helpful, and were pleased with our competitive rates and speedy dispatch. Providing a seamless experience from start to finish is always our goal. We truly appreciate your support and look forward to serving you again soon!
Reply from Service Caster
Hi KK Shat,
We are thrilled to hear that you were pleased with our affordable pricing and efficient assistance. Thank you for taking the time to leave such a wonderful five-star review!
Perfect fit--first try used ChatGPT to…
Perfect fit--first try used ChatGPT to pick it out..
27 September 2026
Reply from Service Caster
Hi Walter,
We are happy to hear that your new item provided the exact right size on your very first attempt with AI assistance. Thank you for your great feedback.
Everything went so smoothly
Everything went so smoothly, from searching for the product to delivery..stellar service.
27 September 2026
Reply from Service Caster
Hi Sally,
We are thrilled to hear that your experience was so seamless from start to finish. Thank you so much for sharing your wonderful feedback about our browsing process and prompt delivery!
Reply from Service Caster
Hi,
We are glad you enjoyed your experience with our fast delivery and affordable quality products.
NEEDED NEW CASTERS WITH PRECISION…
NEEDED NEW CASTERS WITH PRECISION DESIGN. ALTHOUGH THERE WERE SEVERAL BACK AND FORTH EMAILS AND MAILING OF OLD CASTERS, FOR PRECISION DESIGN; AT THE END, THE PROJECT WAS COMPLETED AND I WAS VERY SATISFIED.
6 October 2026
Unprompted review
Reply from Service Caster
Hi Robert,
We are glad you enjoyed your experience working with us to get the right fit. We appreciate your patience while we exchanged emails and samples to ensure accuracy. Thank you for your review, and we are happy to hear that you are very satisfied with the final result of your project.
Perfect for what I needed
26 September 2026
Reply from Service Caster
Hi John,
We are glad you enjoyed your experience and found our product ideal for your requirements. Thank you for your review.
Reply from Service Caster
We are happy to hear that our quick process and dependable items made your experience so smooth. Thank you for your wonderful feedback. If you need anything else, please don;t hesitate to reach out and we'll be happy to help.
Try finding 2” wide wheels for an…
Try finding 2” wide wheels for an expensive bowling bag cart? None existent! But if you upgrade to ‘caster’ theve got them!!
26 September 2026
Reply from Service Caster
Hi Richard,
We appreciate your review. We are happy to hear that our caster options worked for your bowling bag, though we note the difficulty in finding specific standard wheel sizes.
Easy to find what I was looking for
Easy to find what I was looking for, and fast delivery.
22 September 2026
Reply from Service Caster
Hi Remington,
We are thrilled to hear that your experience was so smooth and that your order arrived quickly. Thank you very much for taking the time to share your positive feedback with us!
Reply from Service Caster
Hi Justin,
We are so glad to hear that you love your new item and that it arrived so quickly. It was truly a pleasure doing business with you, and we appreciate your wonderful feedback!
Caster Wheels Order
The correct parts that I ordered were shipped very quickly. I had no issues with my order.
21 September 2026
Reply from Service Caster
Hi Ronald,
Thank you for taking the time to leave such wonderful feedback. We are thrilled to hear that your accurate items arrived so promptly and that your overall experience with us was completely seamless.
Sent in my caster to match and it was a…
Sent in my caster to match and it was a perfect fit. Customer service is top notch.
21 May 2026
Reply from Service Caster
Hi Suzanne,
We are so glad to hear that sending in your sample resulted in a seamless match! Providing top-notch support to ensure you get the exact right item is always our goal, and we truly appreciate you taking the time to share your positive experience with us.
Perfect upgrade for Musser xylo/marimba carts
For anyone still living with the original casters on the older fixed-height Musser mallet instruments (e.g., M51, M50, M48, M31), the Service Caster 7/8" square-stem casters are an awesome upgrade. I've done three of these conversions, and wouldn't consider anything else. 4-inch total locks on the naturals (player) side, and free wheeling on the accidentals.
21 September 2026
Reply from Service Caster
Hi Edward,
We are glad you enjoyed your experience with our product! We appreciate your feedback regarding the square-stem casters and how effectively they work for upgrading older fixed-height mallet instruments. Hearing about your success with multiple conversions and your specific setup preference for the locks and wheeling helps us know our items are meeting the precise needs of musicians. Thank you for taking the time to share your detailed recommendations and positive results with our community!
Great customer support. Thank you Luis, James and Jaimie!
Luis, I wanted to genuinely thank you and your team for your time and help! Even though you weren't able to make the casters, you went above and beyond for me by researching and finding another option that would work based on our near impossible task. Thank you to Jaimie and James as well.
2 October 2026
Unprompted review
Reply from Service Caster
Hi Sophia,
We are glad you enjoyed your experience with us. Thank you for taking the time to share such thoughtful feedback. We always aim to support our customers, even when tackling particularly challenging custom requests. We are happy to hear that our team was able to research alternative solutions to help resolve your unique issue. Your kind words mean a lot to our entire team and encourage us to keep going the extra mile.
Reply from Service Caster
Hi Richard,
Thank you for the review. We're happy to hear our options and pricing met your expectations.
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