the postsales support is a shame!
13 January 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Information provided by various external sources
Scopri tutte le auto nuove e i veicoli commerciali Renault, le auto usate, gli accessori e i concessionari in Italia.
Contact info
1.3
Bad
666 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Renault Electronic Key Card NIGHTMARE
Lose an electronic card and be prepared for the Renault Key Nightmare €205 to order a replacement and must wait 20 days for security check and then make appointment to have the new key programed and then be prepared to sit for a couple of hours on a perfectly otherwise good day waiting while they do what is actually supposed to take 10 minutes.
4 July 2024
Unprompted review
Renault Twizy parts move slowly - but professionaly
17/9/2021 - My original rating was 3 stars - see at the end for why I changed this.
My Twizy was unfortunately hit by another car and sent to a repair shop.
After two months I get a call from the repair shop, asking if I can kindly call Renault customer service in Italy to try to accelerate the arrival of the broken part.
Calling the 800 number the automatic answering system had me waiting for 5-10 minutes before it kept hanging up without connecting me to anyone. This happened three times before I managed to talk to a very helpful lady.
Have sent the registration documents she asked for - and will update when I get more information.
I am a bit surprised that I need to call to ensure the parts flow - the next could perhaps be that I do also the repair myself?
---
17/9/2021:
Anyone can make mistakes, and it seems Renault have realized this. I was surprised I had to contact customer service to speed up (2+months) delivery of spare parts to the authorized Renault workshop - but boy did they do THE RIGHT THING (tm). [It may be fair to mention that one of the two months was August - where most of Italy stop working due to vacation in most sectors]
I was contacted by the workshop the day after filing a concern with the 800 service hot-line. Renault realized that two months was a long time and asked if I was interested in a temporary car while waiting for the parts and repair. Now that is service - and I have upgraded from three to four stars. When do I actually get the temporary car or better the repair done? We'll see - but the professionalism of the company once they realized their shortcoming is amazing and has changed my view of the company positively.
15 September 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.