Punk Ride Reviews 

Hidose b9 dual battery,2 seater for £539.00,delivery free,arrived on the day they said it would.very quick, thanks.
Cannot beat your prices
Cannot fault the service.
Ps. the bike is amazing

bitte überlegen Sie sich gut, ob Sie bei diesem Hersteller ein Fahrrad kaufen möchten. Ich habe leider sehr schlechte Erfahrungen gemacht und bin bis heute mit dem Verkäufer zu keiner Lösung gekommen.
Wenn Sie ein E-Bike in Deutschland nutzen und versichern möchten, müssen Sie zunächst klären, ob dafür eine Betriebserlaubnis bzw. COC-Papiere erforderlich sind. Ohne die notwendigen Unterlagen kann es Probleme bei der Zulassung bzw. Versicherung geben.
Ich habe das Fahrrad gekauft und nach dem Zusammenbau festgestellt, dass keine entsprechenden Papiere beilagen. Danach habe ich den Verkäufer mehrfach per E-Mail kontaktiert und um die COC-Papiere gebeten. Mir wurde wiederholt zugesagt, dass diese zugeschickt würden. Trotzdem habe ich bis heute keine Unterlagen erhalten.
Schließlich habe ich den Käuferschutz bei PayPal eingeschaltet. Leider konnte auch dadurch keine zufriedenstellende Lösung erreicht werden.
Am Ende wurde mir mitgeteilt, dass ich das Fahrrad in die USA zurückschicken soll, obwohl es ursprünglich aus einem Lager in Polen an mich geliefert wurde. Wenn man bedenkt, wie teuer der Versand eines kompletten Fahrrads in die USA ist, können die Rücksendekosten sogar höher sein als der Kaufpreis des Fahrrads.
Ich finde es enttäuschend, dass trotz mehrfacher Kontaktaufnahme keine vernünftige Lösung gefunden wurde.
Mein persönlicher Rat: Informieren Sie sich vor dem Kauf genau über die erforderlichen Papiere und die Rückgabebedingungen. Ich würde bei diesem Shop aufgrund meiner Erfahrungen nicht noch einmal kaufen.
Please think carefully before buying a bicycle from this manufacturer. I unfortunately had a very bad experience and haven't been able to reach a solution with the seller to this day.

If you want to use and insure an e-bike in Germany, you must first clarify whether an operating permit or COC papers are required. Without the necessary documents, there may be problems with registration or insurance.

I bought the bicycle and, after assembling it, discovered that no corresponding documents were included. I then contacted the seller several times by email and requested the COC papers. I was repeatedly assured that they would be sent. Despite this, I still haven't received any documents.

Finally, I activated buyer protection with PayPal. Unfortunately, this also failed to achieve a satisfactory solution.

In the end, I was told that I should send the bicycle back to the USA, even though it was originally shipped to me from a warehouse in Poland. Considering how expensive it is to ship a complete bicycle to the USA, the return shipping costs could even be higher than the purchase price of the bicycle.

I find it disappointing that despite multiple attempts to contact them, no reasonable solution was found.

My personal advice: Before purchasing, carefully research the required documents and return policy. Based on my experience, I would not buy from this shop again.

⭐ **1/5 – Extremely disappointing warranty and customer service**

I bought a **LADPED LP60XB electric scooter** for my child. Unfortunately, the scooter had a serious stability problem: it started shaking and vibrating heavily at speeds above approximately 10 km/h.

I contacted Punk Ride because I considered this a **safety issue**, especially since the scooter is used by a child. To their credit, they initially told me not to let my son use it until the problem was assessed. I sent them a video showing the problem.

After that, however, the process became extremely frustrating.

I was first asked to check and tighten various connections and the battery components. I did so and confirmed that everything was already properly tightened. I then explained that I suspected the wheels might be misaligned and requested a replacement scooter.
Despite this, weeks passed without a solution. On September 21, I was told that they were still evaluating the issue and that, if a technical fault was confirmed, their warranty solution would be **replacement parts rather than a new scooter**.

I clearly explained that I did not want replacement parts or a repair. I wanted a safe, functioning scooter for my child. I had already been waiting three weeks at that point.

As of the latest communication, Punk Ride still could not confirm a replacement and could not even provide a shipping date.

**The biggest problem for me is not simply that the scooter had a fault. Products can have defects. The problem is how the warranty case has been handled.**

A company selling products for children should take a safety-related problem seriously and provide a clear and timely solution. Instead, I have spent weeks sending emails, providing videos, checking the scooter myself, and repeatedly asking for updates — while my child has been unable to use the scooter.

**I strongly advise anyone considering buying from Punk Ride to think twice. Based on my experience, I would not recommend this company to anyone. When a potentially dangerous product is involved, especially one used by a child, I expect a company to take responsibility, act quickly, and provide a clear solution. Unfortunately, that has not been my experience with Punk Ride.**

Ordered a bike 6 wks ago,sent to wrong address,wanted £70 to re route,6wks later no bike and no refund just piles of excuses DO NOT BUY FROM THESE LOT

I would not recommend anyone to buy something from this company.

Bought an electric scooter. First the delivery was delayed Then the scooter was not working. They send me parts that I have to change myself. It does not solve the problem. After a month I requested a return and refund but they won't accept it. I also requested a new functioning scooter but they have still not accepted that either. Here I stand with a new scooter that never worked. Customer service replies always politely but they are not solving anything. I would not recommend anyone to buy anything from Punkride.

Below is a typical polite but fake answer, they are giving the impression they want to fix the problem however the customer want. I requested full refund but they say that the scooter has been used but in reality it was fault when we got it and has never been used!

Punkrides answer!

Hello Olle,
We are truly sorry for the frustrating and drawn-out experience you’ve had. A delayed delivery followed by a brand-new electric scooter that doesn’t work—and then trying replacement parts that still don't fix the issue—is completely unacceptable.
While our team always aims to be polite, clear actions speak louder than polite words. You should never be stuck with a non-functioning e-scooter, nor should you be expected to keep attempting self-repairs when a fault isn't resolved.
We want to fix this immediately. Please email your order details directly to customerservice.punkride.com with the subject line "Escalation - NN". Our management team will take over your file right away to arrange a return collection for the faulty scooter and either ship you a brand-new, fully working unit or process your full refund—whichever option you prefer.
Sincerely,
The Punk Ride Team
PunkRide.com

I bought a Bluvall K10 bike from their website and delivery was very prompt ( about 2 weeks to arrive in Romania ). I had a problem with my front wheel and customer service was very prompt, offering me also a front motor exchange part ( my connector was broke ). Very satified!

The shipment was really fast and the product came in good condition. The Iscooter is amazing, super easy to use and as a really powerful motor. Just amazing I would give you guys 10 stars if I could

The bike overall is good, but my battery runs out at 26% and light and horn not working, furthermore this has been happening for 3 months which isnt really reasonable, thanks.

bought a scooter from punk ride ordered on Sunday was delivered on Tuesday haven't opened it yet as it is for my grandson s Christmas but up to now great service

Very satisfied. I ordered an iScooter iX7 PRO electric scooter in Romania, and it arrived in about 10 days. The product is high-quality. Communication with the seller was prompt when I asked for the tracking number. Overall, I was satisfied. I don't understand why they have negative reviews, though. There are probably people who buy it but aren't capable of assembling something simple with a screwdriver... I can't think of any other explanation...

originally gave Punk Ride five stars because their customer service seemed helpful and professional. Unfortunately, I now regret that positive review.
I purchased an AOVOPRO AP20 electric bike for €699 on 1 August 2026.
When the tyre and inner tube became damaged, I contacted customer service under the advertised warranty.
On 22 September, Punk Ride confirmed in writing that replacements for both parts had been requested.
However, weeks passed without the replacement parts arriving.
I was then given tracking information claiming my parcel had been delivered to a neighbour in the United Kingdom, even though my original delivery address was in the Republic of Ireland.
On 12 October, Punk Ride finally admitted that the original shipment had been lost in transit and supplied another tracking number.
However, they still failed to clearly confirm that both replacement parts were included or that the new shipment was going to my correct address in Ireland.
I have repeatedly contacted customer service, provided evidence and confirmed my address.
I have completely lost confidence in Punk Ride's customer service.

+ Nice bike
+ Responsive customer service

- Delivery took way too long, several weeks past expected dates

Product was never received. Delivered hours early apparently and left outside from door with NO SIGNATURE that I requested to have And by the time I arrived after having to leave work early. It was stolen and no help from customer service in over 4 weeks. Ruined my friend birthday and left me seeking legal advice

The bike is exactly as described.
No problems with it.

After riding some distance the scooter handle needs to tighten every now and then. Is it built like this or do i need to do something else to keep the handle tight.

Thanks

Delivery was quite quick easy to order. Very pleased with chain good value for money

Sent a faulty bike that will never charge. Contacted customer service and they asked for videos and photos that I provided. Sent me a replacement charger that arrived after for more than two weeks wait. Guess what the new charger didn’t fix the problem, bike itself is faulty and not the charger. It was a gift for my son and they spoiled it all. Customer service still insisting for more pictures and video with new charger but I had enough, want it taken off my place and refund my money. Very disappointed

PLEASE THINK CAREFULLY BEFORE PURCHASING FROM THIS WEBSITE

I purchased an AOVOPRO ES80 electric scooter from Punkride on 27 August, and it was delivered on 3 September. My son was absolutely over the moon with it and used it for around three hours around the house.

Unfortunately, when we put the scooter on charge, it stopped working.

I contacted Punkride and went through their troubleshooting process. I provided videos and photographs showing the problem. My son even looked on YouTube to see whether there was anything that could be done to fix it.

I was then told that Punkride would send me a replacement part. I find this completely unacceptable. I purchased a new scooter, and I do not believe I should be expected to repair a faulty product myself, particularly when doing so could potentially result in the company later blaming me if something else goes wrong.

I requested a full refund, but Punkride has so far refused and is only offering to send a part.

I have now contacted AOVOPRO in Hong Kong, who are looking into the matter. I am also taking advice regarding my consumer rights and have contacted the relevant authorities and my bank.

I have worked for 45 years and have experience dealing with legal policies, and I intend to pursue this matter until it is resolved.

I am sharing my experience so that other customers can make an informed decision before purchasing. A brand-new product should not fail after such a short period, leaving the customer expected to carry out repairs themselves.

Please do your own research before purchasing from Punkride.

Ordered a scooter which arrived faulty. Refusing to refund and want to send me parts for me to try and repair myself! Avoid!!!!

Do not trust the delivery guarantees on this website. They use countdown timers and claim "guaranteed delivery by August 20th" if you buy within a specific timeframe, creating a false sense of urgency.
​In reality, after placing my order, I found out the item wasn't even in stock, and the order was canceled. Advertising guaranteed express delivery for items they don't actually possess is completely misleading and deceptive to customers. Shop elsewhere if you actually need your order delivered on time. To make matters worse, despite requesting official proof or transaction details for the refund, customer support has provided no proof or payment references. Update after 4 days back and forth final got the refund!!