I sent the convenient prezzy cards to my two granddaughters who live in Australia. Unfortunately I ordered the cards through the Mew Zealand site. The customer service office kindly advised why the g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue that I had spent days trying to fix, live chat with AI, googled everything, reddit, everything I could to try and resolve. Then I thought I would try again on Prezzee live chat and spea... See more
Company replied
Really helpful customer service from Prezzee. Sam was great, friendly, efficient and genuinely helpful. He was able to find my purchase using just my email address and help me get back into my accou... See more
Company replied
I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... See more
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Company details
Written by the company
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contact info
9 Castlereagh Street, 2000, Sydney, Australia
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4.5
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Prezzee AU
Hi Zunair,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Alfred Sanitllan was amazing had it…
Alfred Sanitllan was amazing had it sorted within minutes.
12 October 2026
Unprompted review
Reply from Prezzee AU
Hi Dori,
Thank you for your wonderful feedback! We're delighted to hear that Alfred Sanitllan was able to assist you and get everything sorted within minutes. We'll be sure to pass along your kind words. Thank you for choosing Prezzee, and we're always here if you need any further assistance!
Accurate and quick response to my query
14 October 2026
Unprompted review
Reply from Prezzee AU
Hi Anne,
Thank you for your kind review! We're delighted to hear that you received an accurate and quick response to your query. Providing efficient and helpful support is always our goal, and it's great to know we were able to assist you. We appreciate your feedback and thank you for choosing Prezzee!
Reply from Prezzee AU
Hi Nicole,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
No hassle customer service
Zero hassle customer service. Was resolved fast after my email was received and the customer service person Jerry was courteous. Thanks! Missing one star because the response still took a few days but that’s not anyone’s fault.
9 October 2026
Unprompted review
Reply from Prezzee AU
Hi there,
Thank you for your review! We're delighted to hear that your issue was resolved quickly and hassle-free. It's wonderful to know that Jerry provided courteous and helpful service throughout the process.
We also appreciate your understanding regarding the response time. While we always strive to assist our customers as promptly as possible, your feedback helps us continue improving our service. Thank you for taking the time to share your experience, and we hope to provide a 5-star experience next time!
I sent the convenient prezzy cards to…
I sent the convenient prezzy cards to my two granddaughters who live in Australia. Unfortunately I ordered the cards through the Mew Zealand site. The customer service office kindly advised why the girls could not redeem them. They helped me resolve the mishap and the girls were able to use their Prezzy cards in their favourable stores. Greatly appreciated. Excellent service 👍🏼
1 July 2026
Unprompted review
Reply from Prezzee AU
Hi Norman,
Thank you so much for your wonderful feedback! We're delighted to hear that our team was able to assist in resolving the issue and ensure your granddaughters could enjoy their Prezzee cards as intended.
We understand how frustrating it can be when a purchase doesn't go quite to plan, and we're glad our Customer Support team could help find a solution quickly. It's great to know the cards were successfully redeemed and used at stores your granddaughters love.
Thank you for choosing Prezzee, and for taking the time to share your experience. We truly appreciate your kind words and support!
I had an issue that I had spent days…
I had an issue that I had spent days trying to fix, live chat with AI, googled everything, reddit, everything I could to try and resolve. Then I thought I would try again on Prezzee live chat and speak to an agent. 5 minutes later it was completely resolved. Not annoyed by wasting my time earlier, just relief. And then buying gift card was awesome. Felt dumb but the help I got from Rey, didn’t make me feel because was very professional and somewhat personal, so thank you to Rey and Prezzee live chat!!!
9 October 2026
Unprompted review
Reply from Prezzee AU
Hello there,
Thank you so much for the compliment about Rey.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Debit my card but didnot receive any…
Debit my card but didnot receive any egift card. Now another 5 days need to wait to get my money back. Waste of my time
10 October 2026
Unprompted review
Reply from Prezzee AU
Hi Ranjith,
We're sorry to hear about your experience and understand how frustrating it must be to see a charge on your card without receiving your eGift card.
Unfortunately, we were unable to locate your account using the information available in this review. We've sent you an information request via Trustpilot so we can identify your account, investigate what happened, and determine the cause of the issue.
Please reply to our request with the requested details, and we'll be happy to look into this further and assist with the investigation as quickly as possible.
We appreciate your time and look forward to helping resolve this for you.
Aldione was very responsive and…
Aldione was very responsive and sympathetic to my issue and resolved it immediately for me leaving me feeling very relieved. Thank you Aldione
28 September 2026
Unprompted review
Reply from Prezzee AU
Hi Lisa,
Thank you so much for your kind words! We're delighted to hear that Aldione was able to assist you promptly and provide the support you needed. We understand how stressful these situations can be, so it's wonderful to know that the issue was resolved quickly and left you feeling relieved. We'll be sure to pass your feedback on to Aldione. Thank you for choosing Prezzee, and please don't hesitate to reach out if there's anything else we can help with.
Phone call with Lhyn
Had an awesome phone call with Lhyn she was amazing and very helpful and patient with me and very understanding also helped resolve my issue before the phone call was ended.
9 October 2026
Unprompted review
Reply from Prezzee AU
Hi there,
Thank you so much for the compliment about Lhyn! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
On line help from Aldione quickly…
On line help from Aldione quickly resolved the issue.
8 October 2026
Unprompted review
Reply from Prezzee AU
Hi Derek,
Thank you for your wonderful feedback! We're delighted to hear that Aldione was able to quickly resolve the issue for you. Providing fast and effective support is always our goal, and it's great to know you had a positive experience.
We appreciate you taking the time to share your review and thank you for choosing Prezzee.
Absolute rubbish
Absolute rubbish. Someone else is accessing my account and has been for weeks and the customer service have no idea. I am sure they know the app is stuffed but it seems they cannot fix it... warning as your account maybe hacked
Seriously poor reply.... if I could change my password I would !!! this issue that you have with your app is I cannot access my account as notifications are going to someone else and someone else's notifications are coming to me.... fix your crap app. Its a security breach, I have mentioned this to your robotic customer service for weeks.
7 October 2026
Unprompted review
Reply from Prezzee AU
Hi Matt,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how concerning this situation must be.
If you believe someone else is accessing your account, we strongly recommend changing your password immediately, as only you can update your account credentials.
We've also sent you a request via Trustpilot, as we were unable to locate your account in our system based on the information provided. If you still require assistance, please reply with additional details so we can investigate this further and help resolve your concerns.
We look forward to hearing from you.
Reply from Prezzee AU
Hi Cindy,
Thank you for your feedback! We're delighted to hear that you find Prezzee easy to use and convenient.
Our goal is to make gifting simple and seamless, so it's great to know we've delivered a positive experience for you. We appreciate your support and look forward to helping you with your gifting needs again in the future.
Extremely bad experience
Extremely bad experience. Very confusing workflow. Sent 2 campaigns from a business account. Instructions for funding the campaigns were unclear, so we received over 50 email complaints from customers because their cards were not funded and therefore could not be activated. Not sure how this was allowed to happen. Delayed responses from customer service team with very little support. Will never use again.
7 October 2026
Unprompted review
Reply from Prezzee AU
Hi there,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to encounter issues with your campaigns and customer communications.
To better assist and investigate your concerns, we have sent you an email under ticket #3746835. Please reply to that email with any additional information you can provide so our team can review the matter further and work towards a resolution.
We appreciate your feedback and look forward to assisting you.
This company is well recommended to EVERYONE. …
This company is well recommended to everyone. All their customer service department crew are always there to look after your enquiry.
Thank you team Prezzee
4 October 2026
Unprompted review
Reply from Prezzee AU
Hello there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I bought a birthday gift card and…
I bought a birthday gift card and scheduled it and that process was quick and easy. I found out that the phone number I used to send the gift is no longer used. The support from them was excellent as I hot to replace the new number with the old one in a very quick time considering other support lines I dealt with. The customer service reps were very good and knew what to do.
5 October 2026
Unprompted review
Reply from Prezzee AU
Hi Gus,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Reply from Prezzee AU
Hi Skye,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Kenjie, great customer service.
Kenjie was extremely helpful with locating my e gift card and quickly resolved my problem. I would definitely recommend Kenjie, he is a valuable team member for Prezzee, with great customer service.
6 October 2026
Unprompted review
Reply from Prezzee AU
Hi Susan,
Thank you so much for the compliment about Kenjie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Really good gift card buy transact and…
Really good gift card buy transact and swap place very reliable and efficient.
15 September 2026
Unprompted review
Reply from Prezzee AU
Hi Alex,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Very poor experience with Prezzee gift…
Very poor experience with Prezzee gift card and Accor
I was given a $500 Prezzee gift card about six months ago. Like many people, I had not used it straight away, which is one of the big problems with gift cards generally. They sound convenient, but in practice they can be difficult to redeem.
I recently booked a hotel room with Accor and specifically asked whether I could use the gift card. I was told over the phone that I could. The staff member said I should provide my credit card to hold the booking, then present the gift card when I arrived at the hotel and they would apply it as a credit.
On that basis, I booked the room.
When I arrived at the hotel, I was then told the gift card could only be used for food and beverage, not accommodation. That was completely different to what I had been told when making the booking. From what I can see, that also does not appear to be consistent with the gift card rules.
The real issue is that the rules are not properly understood or communicated by staff. As the customer, you are left stuck. Your credit card is charged, and you are still left carrying around a $500 gift card that is almost useless to you.
This has been a very frustrating experience. I would not recommend buying gift cards like this, and based on this experience I will not be booking with Accor again. A large organisation should be able to communicate its own gift card rules clearly and consistently to its staff and customers
3 October 2026
Unprompted review
Reply from Prezzee AU
Hello Tony,
Thank you for taking the time to share your experience.
I’m sorry to hear about the conflicting information you received when attempting to use your gift card. However, based on the information provided, the difficult experience you encountered appears to relate to the information provided by the Accor hotel and the staff member you contacted, rather than Prezzee or the gift card itself.
You were advised by the hotel staff member that the gift card could be used towards your accommodation, and you subsequently received different information when you arrived at the hotel. This inconsistency is something that would need to be addressed with the relevant hotel and its staff, as Prezzee does not control the information provided by individual Accor properties regarding the acceptance and use of their gift cards.
We can also confirm that your $500 gift card remains active and fully loaded, so there is no indication that the gift card itself is defective or unusable due to an issue on the Prezzee side.
That said, this is certainly not the experience we want you to have, particularly where you were provided with conflicting information before making your booking. We would therefore like to investigate this further and raise the matter with the relevant parties where appropriate.
To allow us to investigate, please provide us with the name and/or location of the Accor hotel you contacted and subsequently visited, where you were provided with this information and date&timeframe of that visit along with the staff member name and date&timeframe of the call you had with them. If you have any additional details regarding the staff member you spoke with, such as the date and approximate time of the conversation, please include those as well.
Once we have these details, we can review the matter further and determine what assistance may be available.
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