OYSHO Reviews 

Most horrible customer service experience - will never buy there again. I am still lacking a part of my refund. For over a month and several interactions with their AI customer "service" they only processed parts of my returned items - even though they were all sent in the same one box they were shipped in. I was told over and over again it's been done or will get done, that a ticket with the respective team was opened - the next time telling me there was no ticket and they now opened one and I'd receive an email. I did never receive an email. Absolute nightmare. Absolutely not worth the hype. The clothes themselves have sometimes odd sizes and shapes.

Awful customer service. It's been well over a month of trying to get an answer on a recent incomplete order and I am starting to accept that I will most likely not get a resolution nor a refund for the missing item. I have used Oysho for many years but the quality of the products and service is constantly getting lower and lower. Such a shame.

Returned an item back to OYSHO which they have received I am now having to fight to get my refund, twice I have been in touch and still getting the same response it takes up to 14 days
Shocking company will never order from these again
This company are stealing customers money as not giving refunds

DO NOT BUY HERE

I returned some items, but never received my money.
When I tried to reach customer service there is none, only a worthless chat-robot....
My advice: Do not shop here!!

Order placed and Oysho says it was sent. The tracking number never worked, customer service after a week says they will update me with any news. They stopped replying and no resolution was provided. Originally they offered delivery in two days. A week has passed. I will never even use them again and I feel stupid I did not read any reviews as this seems to be their way of working based on several other submissions

There was a time when Oysho was making nice underwear and PJs now they have some really bad sports wear. Their joggers are like I have two balls in front when I walk and the leggings are just horrible.

WE PREFER NOT GIVING 0 STARS THEY DO NOT DELIVER GOODS BUT TAKE YOUR MONEY AND NEVER GIVE IT BACK AND YOU NEVER CAN REACH THEM
DO THEY STILL EXCIST ????????????????

Absolutely appalling customer service.

I collected an order today at Oysho White City, consisting of 3 separate packages: one large box containing a jacket and 2 paper bags. The staff member simply handed everything over loose, without putting it into a carrier bag.

When I pointed out that can you place them in a bag, as you would reasonably expect when collecting an order from a shop, he dismissively told me it would cost 10p. The money was obviously not the issue, it was his rude attitude and complete lack of basic customer service.

The staff member was a man of medium height, clean-shaven, with short blond hair. (I do not know his name)

A very poor experience and not the level of service I would expect from Oysho!

I have previously had no issues shopping on Oysho but my most recent experience has been so terrible that I will never purchase from them again. I have been waiting for a refund on an item I returned over a month ago. I used a prepaid tracked return generated by Oysho but the status is still 'requested' the tracking links don't work - so the system never updated. Oysho refuse to help, they have lied continuously. They have the item and they have my money. It's sickening! I've read so many similar reviews which confirms they are a terrible company. Avoid at all costs.

Very disappointing customer service and delivery experience.

I placed my order on **23 July 2026**. One item was automatically removed at checkout, even though it was back in stock. I contacted Customer Services immediately, while my order had not yet been dispatched, and asked them to add the item. They were unhelpful and did nothing, leaving me with the unnecessary cost of placing a second order and paying additional delivery charges.

Things got worse when my original order (worth almost **£100**) was marked as delivered to the **wrong postcode**. I contacted Customer Services immediately, explained the situation and asked if they could help recover the parcel. Instead, I was passed between agents and repeatedly told that the parcel had been delivered, with no meaningful investigation or solution.

It is now **12 August**, and my money has been held for around three weeks with no proper resolution or useful update.

I have raised this as a formal complaint and given the company 8 weeks to resolve it. Very poor communication, ownership and customer service. I expected much better.

I rarely leave negative reviews, but after this experience, I feel I have to warn other customers. Since 2025, we’ve placed several online orders with OYSHO Canada. Every returned item has been delivered back to their warehouse, yet we are still waiting for refunds that should have been processed long ago. The most frustrating part is the complete lack of real customer support. There is no way to speak with a human representative; you’re stuck with chatbots or scripted responses that never resolve the issue. Keeping customers’ money after receiving returned merchandise is completely unacceptable. I expected much better from a global brand. This has been one of the worst online shopping experiences we’ve ever had, and unfortunately, I can no longer recommend OYSHO to anyone.”

First order - not cheap. My order confirmation stated my correct address yet they shipped to an invalid address so was returned to them. They have stock but say they can’t reship? I just want them to honour my order but they won’t. There customer service is appalling- just repeating the same copy and paste nonsense - I thought this was a premium company due to the price.

Don’t order from this company or you will most likely regret it

I certainly do.

Clothes are great but Customer service in store Budapest was the worst I've ever experienced. Don't put a sign saying "ask for your size" if your staff won't help. Don't put a guy at the checkout if he won't help check out too. Would have bought a lot more if it wasn't for your sales staff.

In the shop excellent!

Online straight up HELL. I do not recommend.

placed an order. Delivery after 2 weeks 'still in transit'. Royal mail hasnt even recieved the parcel.

Chat with Oysho, ok we can cancel No problem.

Now chatting again with them for a status update: your details (email and phone nr) do not match so we cant provide you with any information!

How is that possible.. i have an email confirmation to this exact emailadress! So terrible terrible and frustrating service. I will never ever buy again from Oysho. Hopefully i ever get my parcel. This support is just terrible.

Design is good but quality is bad.
I bought trousers I liked, after wearing them the edges of the pockets bobbled.
Now I notice the material at the back is just lines and bobbled, looks awful. Very sad. Just poor quality

Horrendous customer service, return parcel missing and the chat trying to sort you get ignored

I placed and fully paid for my order on June 29. Despite the time that has passed, I still have not received it.

I have contacted both Oysho Customer Service and Speedex several times. Oysho keeps explaining the delay as being due to the sales period, while Speedex claims that the responsibility lies with the Inditex Group. As a customer, I should not have to deal with contradictory explanations or determine which company is responsible.

I paid for my order in full and I expect the service I paid for. The lack of transparency, the excessive delay, and the absence of a clear delivery timeframe are completely unacceptable for a company of your size and reputation.

If my order is not delivered immediately or I do not receive a clear and satisfactory resolution, I will file formal complaints with the relevant consumer protection authorities and continue to share my experience publicly on review platforms.

This has been an extremely disappointing shopping experience, and I expected much better customer service from Oysho.

Worse than useless. Customer service chat is unavailable.
No email.
No phone number.
Sent out to me clothing with the security tag still attached.
Avoid this business.

About a month ago, I bought a matching set of tank top and shorts made from brown "cotton" gauze from the Oysho store on Rue de Rivoli in Paris. The composition label says "100% cotton." Imagine my surprise then when I tested an unlabeled "cotton gauze" piece of clothing (from Vinted) against the Oysho piece, and it was the latter that fit the criteria for being synthetic!

To test them: I spilled a large drop of water on each garment; the unlabeled one absorbed the water immediately, a sure sign that it's 100% cotton; the water drop stayed on the surface of the Oysho garment for at least 5 seconds before slowly being absorbed into the fabric, a sign that it's at least partially synthetic.

I now have my doubts that Oysho honestly labels its supposedly natural fiber garments. And for the price I paid, 26€ and 36€ respectively, I think I and other customers deserve better.

Awful experience with Oysho customer support. The order was supposed to be delivered a week ago. I'm asking support to provide evidence to whom they delivered my package. They are ignoring me completely. Only thing they say, it is delivered and nothing else. Not showing proof. Not caring about customer experience. Tried app chat support, social media, customer support e-mail. 0 answer. never purchasing here anymore