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OpenELAB Technology Ltd. Reviews 

235
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful support team for providing swift solutions, clear communication, and going above and beyond to quickly resolve questions. Consumers also deeply appreciate the vast selection of high-quality electronics, clean and easy ordering processes, and consistently prompt deliveries for their projects. However, some customers also noted issues regarding unexpected shipping delays, long transit times from overseas, and items arriving later than anticipated. A few reviewers additionally experienced communication gaps, missing tracking updates, or frustrating discrepancies when ordering items listed as available in European warehouses.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting items arrive in perfect condition and work... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising ultra quick shipping, perfect... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight fast... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast delivery, helpful technical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately, the company was unable to ship the device to me due to my location, but the Openelab team processed the refund smoothly. Throughout the entire process, the manager, Mr. Zion, was... See more

Company replied

Rated 5 out of 5 stars

The support team is one of the best I've ever experienced. When I raised two issues with the Cardputer ADV I ordered, they recreated my tests and provided solutions that fixed it for me at the first t... See more

Company replied

Rated 5 out of 5 stars

nice website with a large palette of products and decent prices. excellent communication - found out fast if the products are in stock and delivery options delivered well packed products as describ... See more

Company replied

Rated 5 out of 5 stars

I rarely post a review of companies, but truly the support team from this company stands out. I had an issue with regards to an order I made, and my god, not only did they respond within a couple of h... See more

Company replied


Company details

  1. Electronic Parts Supplier
  2. also in
  3. Computer Accessories Store
  4. Educational Supply Store
  5. Electronics Store
  6. Electronics Wholesaler
  7. Hobby Store

About OpenELAB Technology Ltd.

Written by the company

Welcome to OpenELAB.io Click here — your trusted global destination for open-source hardware, electronic modules, development boards, sensors, robotics kits, and IoT solutions. Our mission is simple yet powerful: to drastically lower the barrier to electronic creation for everyone, everywhere.

At OpenELAB, we support a growing worldwide community of makers, developers, students, educators, and professional engineers. Whether you are building a smart home prototype, developing an AIoT product, exploring STEM education, testing embedded systems, or scaling a robotics application, our platform is designed to help you move from idea to reality faster and more confidently.

Looking for reliable components for your next project? Browse our latest electronic development products here Click here and discover high-quality solutions for prototyping, learning, research, and production.

As a premier international supplier of Arduino-compatible boards, ESP32 modules, Raspberry Pi accessories, wireless communication modules, robotics hardware, and embedded development tools, OpenELAB is proud to serve innovators across education, industrial R&D, automation, robotics, smart agriculture, home automation, and Internet of Things applications.

Why do thousands of innovators worldwide trust OpenELAB?

  • 📦 Extensive, Curated Catalog: Stop searching multiple stores. OpenELAB offers a true one-stop shop with over 1,700 high-quality electronics products—including microcontrollers, development boards, sensors, displays, wireless modules, robotics kits, power solutions, and accessories for engineers and makers.
  • 🌐 Open-Source Ecosystem: We specialize in open-source electronics and flexible development tools compatible with popular ecosystems such as Arduino, ESP32, Raspberry Pi, and other embedded platforms, giving you more freedom to build, test, and innovate.
  • ✅ Uncompromising Quality: Hardware development can be challenging enough. That is why we carefully select and test products to help reduce integration risks and improve reliability, so you can focus more on creating and less on troubleshooting.
  • 🚀 Fast Global Logistics: From prototype orders to recurring engineering purchases, we provide efficient international shipping and responsive customer support to help your projects stay on schedule.
  • 🛠 Built for Real Projects: From classroom experiments to professional IoT devices, industrial automation demos, and robotics systems, our products are chosen to support practical, scalable, and innovation-driven applications.

OpenELAB is more than just an electronics store. We are a practical resource hub for electronic prototyping, embedded system development, IoT hardware sourcing, robotics experimentation, and STEM learning. We believe great products begin with accessible tools, reliable modules, and a supportive ecosystem.

If you are searching for electronic modules online, open-source hardware suppliers, IoT development boards, robotics components, sensor modules, or engineering prototyping tools, OpenELAB.io is ready for your next project Click here.

Explore our growing catalog of development tools and components for smart home systems, wireless communication, AIoT solutions, robotics applications, education kits, and maker projects. Start shopping now Click here and find the right hardware to accelerate your development process.

Need inspiration before ordering? Visit OpenELAB.io to explore featured products, trending technologies, and engineering-ready modules Click here.

At OpenELAB, we are committed to making electronics development easier, faster, and more accessible for global innovators. Explore our full catalog and technical resources here: openelab.io Click here

Have you built something amazing with our parts or experienced our service? We highly value our community’s feedback. Read our reviews below or share your OpenELAB experience with the world. Your feedback helps more makers, engineers, and developers discover trusted electronic solutions for their next innovation.

Click here to explore OpenELAB and power your next electronics project Click here

Our Core Pillars

Written by the company

📦 1,700+ Maker Modules in Stock
Explore a wide selection of over 1,700 high-quality maker modules, including AIoT devices, robotics components, open-source hardware, microcontrollers, sensors, wireless communication modules, and embedded development boards. At OpenELAB, we carefully curate products for engineers, developers, students, STEM educators, and makers who need reliable tools for prototyping, testing, and product development. With stocked inventory in our Munich, Arlington, and Shenzhen warehouses, most orders are processed quickly and ship within 24 hours, helping you reduce lead times and keep your electronics, IoT, and robotics projects moving forward without delay.
🚀 Fast & Free Global Delivery
We know speed matters in hardware development. That is why OpenELAB offers fast global shipping to support everything from personal maker builds to professional engineering projects. Our international logistics network is designed to deliver electronic modules, development boards, robotics parts, and IoT hardware efficiently to customers worldwide. To make ordering even easier, we provide free express delivery on qualifying orders: over $45 in the US, €50 in Germany, and €100 across the EU. Whether you are building a smart home prototype, testing industrial IoT solutions, or sourcing components for robotics applications, our rapid shipping service helps you save time and accelerate development.
🛠️ Expert Technical Support
OpenELAB is more than just an electronics store — we are a practical partner for your development journey. If you get stuck during a challenging build, our experienced team provides expert technical support to help you troubleshoot faster and build with more confidence. From AIoT modules and open-source hardware to robotics systems, sensor integration, and embedded development, we support a wide range of technical applications. In addition to responsive assistance, we offer access to comprehensive product resources, helping customers better understand specifications, compatibility, and implementation. Whether you are an experienced engineer or just starting your first electronics project, OpenELAB is here to support your innovation with trusted guidance and reliable hardware solutions.

The OpenELAB Guarantee

🛡️ 100% Authentic Parts & 30-Day Returns

Shop for open-source hardware, electronic modules, development boards, and robotics kits with complete confidence at OpenELAB. As an official distributor for leading electronics and AIoT brands, we guarantee that every product we offer is 100% authentic, carefully sourced, and rigorously quality-checked to meet the expectations of makers, developers, educators, and professional engineers worldwide. We understand that reliability matters when you are building prototypes, testing embedded systems, or developing next-generation IoT and robotics solutions. That is why we are committed to providing only genuine components and trusted hardware solutions, helping you reduce risk and build with greater peace of mind. If a product does not meet your expectations, our hassle-free 30-day return policy gives you added protection and flexibility. From your first order to your next major project, OpenELAB is dedicated to supporting your innovation journey with authentic parts, dependable service, and customer-first support. Your innovation, backed by our commitment to quality, authenticity, and trust.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(235)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good prices fast delivery

Wonderful service and ultra quick delivery and a great assortment of wares with very very good prices compared to competitors. Can highly recommend.

17 September 2026
Rated 2 out of 5 stars

Little usefulness

Tiny display. Difficult connection to HM series. No useful smartphone app. Difficult configuration only over web interface. No physical buttons. In current version, the device is almost useless.

15 September 2026
OpenELAB Technology Ltd. logo

Reply from OpenELAB Technology Ltd.

Dear Customer,

We’re sorry the display, connection process, and configuration did not meet your expectations. We understand how frustrating it is when a device is difficult to use for your intended setup.

This product has now been discontinued. Thank you for taking the time to describe the issues you encountered. If you would like help with the device you purchased, please contact OpenELAB directly so we can review your case.

OpenElab Team
https://openelab.io

Rated 2 out of 5 stars

Worm infection

Well, with your security announcement of a worm infected SD card, I´m not too impressed with your security.

11 September 2026
OpenELAB Technology Ltd. logo

Reply from OpenELAB Technology Ltd.

Dear Customer,

Thank you for sharing your feedback with us.

We understand your concern regarding the SD card security issue. We would like to clarify that OpenELAB is a distributor, and the issue originated from the manufacturer. Once we received the information from the manufacturer, we immediately contacted affected customers and provided relevant notifications and solutions.

This situation was not caused by our own security system, but we take product quality and customer safety very seriously. We have already sent announcements and contacted customers with available solutions, including options for a refund, return, or handling the issue according to their own preference.

Please let us know which solution you would prefer, and we will assist you accordingly.

Thank you for your understanding and cooperation.

OpenELAB Team
https://openelab.io

Rated 5 out of 5 stars

Quick delivery

Quick delivery, super

24 August 2026
OpenELAB Technology Ltd. logo

Reply from OpenELAB Technology Ltd.

Hi Juan, thank you! We’re delighted that your order arrived so quickly. We appreciate your support!
OpenELAB Team
openelab.io

Rated 5 out of 5 stars

Seamless transaction

Seamless transaction, great product

31 August 2026
OpenELAB Technology Ltd. logo

Reply from OpenELAB Technology Ltd.

Hi Robert, thank you for your review! We’re glad your purchase went smoothly and that you’re happy with the product. See you next time!
OpenELAB Team
openelab.io

Rated 5 out of 5 stars

fast delivery,

fast delivery,
great product,
compact shop,
nothing more to say

1 September 2026
OpenELAB Technology Ltd. logo

Reply from OpenELAB Technology Ltd.

Hi Nico, thank you for your review! We’re glad you liked the fast delivery, the product, and your shopping experience. We appreciate your support!
OpenELAB Team
openelab.io

Rated 1 out of 5 stars

Receiving time is NOT REAL !!

I buy it items who was in stock in Munich, and they arrived after long time, from china..
for the second, on web page say it restock in 5 days, on email they reply (after 10 days), I will receive after two months..
now, they modified on page with real date

28 August 2026
OpenELAB Technology Ltd. logo

Reply from OpenELAB Technology Ltd.

Dear Alexandru,

We would like to clarify that this review concerns the same purchasing experience that was previously reviewed and responded to under another account. We have clear records linking both reviews to the same customer case and the same underlying order history.

We fully respect your right to share your experience. However, for transparency to other readers, we would like to note that this matter has already been addressed previously, including the stock and delivery information involved.

As explained before, the availability and replenishment information changed after the order was placed, and the product page was subsequently updated to reflect the latest supply situation more accurately. We are sorry that the earlier information caused confusion and frustration.

We have also reviewed this case internally and are continuing to improve the synchronization of stock status, replenishment estimates, and delivery information.

We remain available if there is any unresolved issue relating to the original order.

Rated 5 out of 5 stars

Great

Great
Two commands
No issues

21 August 2026
OpenELAB Technology Ltd. logo

Reply from OpenELAB Technology Ltd.

Hi Pierre, thank you for choosing us twice! We’re glad both orders went smoothly and you had no issues. We appreciate your trust.
OpenELAB Team
openelab.io

Rated 1 out of 5 stars

delivery time NOT REAL !!

I need it to go in Germany for a week, so I ordered in time two of this units, and another item
#13738 on my daughter name
it was (and it is also now) IN STOCK , in Munich, but I finished work in Germany and this not arrived.. :(
so, DO NOT HAVE TRUST ! MY PERSONAL ADVICE !

31 August 2026
Unprompted review
OpenELAB Technology Ltd. logo

Reply from OpenELAB Technology Ltd.

Dear Mr. Mossa,

We are sorry that the delivery did not meet your expectations. We would like to clarify the relevant facts for the benefit of other readers.

The product in your order #13769 was clearly listed as a pre-sale product at the time of purchase, rather than a product guaranteed for immediate shipment from our German warehouse. Any stated transit time applies after dispatch and does not represent a guaranteed delivery date from the order date.

After you contacted us regarding the order status on August 28, we immediately checked the latest availability with our supply team. On August 31, we informed you that, according to the latest production schedule provided by the supplier, the expected restocking date is October 8.

We have already issued a full refund for order #13769 on September 1, 2026.

Again, we sincerely apologize for the inconvenience caused. We will continue to improve our inventory information and customer communication processes to provide a clearer and better purchasing experience in the future.

Thank you for your feedback, and we wish you a pleasant day.

Best regards,
OpenELAB Support Team

Rated 3 out of 5 stars

Slow rather than fast

One of the main reasons I placed my order with this company, rather than ordering from outside the EU, was to receive the items as quickly as possible. All items were in the EU warehouse and ready to ship when I ordered them. I checked all of them. However, it took about a month to post them. I don't see the advantage of ordering electronic components and PCBs from OpenELAB instead of AliExpress, which usually takes between one and two weeks.

11 August 2026
OpenELAB Technology Ltd. logo

Reply from OpenELAB Technology Ltd.

Dear Customer,

We are very sorry that your order took around a month to be dispatched despite the products being shown as available in our EU warehouse. We understand why this made you question the advantage of ordering from OpenELAB.

Our customer service team has been in contact with you to verify the details, and your case is being handled as a priority. We are also reviewing the difference between the displayed warehouse availability and the actual dispatch time to improve both our inventory information and delay notifications.

https://openelab.io/

Best regards,
OpenELAB Team

Rated 4 out of 5 stars

There was a delay in the order due to…

There was a delay in the order due to availability of the board. Customer service was very helpful in shipping out the board once it was in stock. The board arrived as ordered with no startup problems. I would use OpenELAB again.

11 August 2026
OpenELAB Technology Ltd. logo

Reply from OpenELAB Technology Ltd.

Thank you very much for your feedback.

We are glad to hear that our customer service team was able to assist you during the delay and that the board arrived safely and in good condition.

We are sorry that the order was delayed due to product availability. We will continue improving our inventory planning and shipping processes to provide a smoother experience in the future.

Thank you again for choosing OpenELAB.

https://openelab.io

Rated 1 out of 5 stars

Website showed 9 in stock with us…

Website showed 9 in stock with us warehouse. They took my money but didn't confirm shipment. Contacted them to find out they didn't ship because they were out of stock. Was told to wait 5-10 days or they could ship a used demo model.

3 August 2026
Unprompted review
OpenELAB Technology Ltd. logo

Reply from OpenELAB Technology Ltd.

Dear Damna,

We are truly sorry for the inconvenience and frustration caused by the incorrect warehouse availability and the lack of clear communication. Our customer service team has been in contact with you to verify the details, and your case is being handled as a priority.

We would also like to clarify that OpenELAB does not sell used products. We take your comment about the demo unit seriously and are reviewing both the communication and the warehouse information involved in this case.

https://openelab.io/

Best regards,
OpenELAB Team

Rated 5 out of 5 stars

Great service!

OpenELAB is the go-to address for everything related to robotics. As a robotics teacher I order a lot of hardware, so support quality matters to me. Because there was a problem with the stack-chan robot I bought, I needed to contact their customer service. They were very hands-on and very fast. And they helped me to find a solution for my problem.
Will order again any time.

22 July 2026

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