Grailed Reviews 

I have never seen a commerce website with a more incompetent help/ support team!

I have been trying to link my phone number to my account, but it says its already linked to an account. The account it is linked to has been “deleted” but apparently not as its still linked.

I mailed support. They respond to my mail and tell me the email address is not correct. They say the email address (that they replied to) is incorrect… and quote the same email address but without the “.” and tell me that theres no account for this address and I should provide the correct address. I reply with the correct address (again i am mailing them from this address) and the support person tells me i should not quote email addresses in the mail.??? I create a new support issue and same problem. I sent a screenshot proving that this is the email address linked to my account. And now no reply. Please use Vestiare or some other competent company instead! The item i wanted to buy is long gone now!

Poppy K helped me out
-quick and friendly responses
-solved my problem fast
-good customer service

Had a little problem, but after reaching out to Grailed support team particularly (David, Rosemarie and Frederick) everything was sorted. Give guys a pay rise.
Luka Kova.

⭐ 1 star

As an established luxury reseller, I found my experience with Grailed frustrating and disappointing. Their team refused to publish my vintage item unless I could provide an original, first-party receipt—even after I offered detailed photos of the labels and identifying features.

Original retail receipts often do not survive decades of secondhand ownership. No other platform I sell on has required this of me. I support thorough authentication, but this requirement creates an unreasonable obstacle for legitimate vintage sellers.

I have made no sales on Grailed, and the time spent dealing with this issue has not been worthwhile. I have decided to close my account. Grailed should reconsider how it evaluates vintage merchandise, because this approach drives away experienced, reputable sellers.

Been bombed with advertisement and newsletters from them despite never even have been on their website once. From what I read here this matches to how fraudulent this scam hole is.

The fact that Grailed followed up with my claim related to authenticity and gave me a full refund.

Hello, please I have two refunded items and I still haven’t received my money back it’s been over two weeks now.
I received my previous refunds within few minutes.. please resolve my issue and send back my money.

Not usually one to review but find their customer service to be very poor and hard to deal with.

This place is 💩 got a stained hoodie with cat hairs and customer service is taking long to respond allready talked to the bank and git my $ back..never EVER buying from here again DONT BUY FROM GRAILED.

I've given them a few chances now, and honestly the clothes didn't match the photos at all so I had to dispute the charge with my bank. Fingers crossed they improve.

Grailed is horrible, I’ve sold on here since 2018, and they have only gotten worse. High fees and insanely harsh guidelines. I use it because it’s the only option for visibility. Their authentication is god awful and they constantly remove authentic listings and don’t listen to appeals. Now they’ve implemented a feature that reduces your visibility if you get a violation from their automated system. I was falsely flagged and now my account health has been negatively affected. I appealed this was ignored. This company is on a downward spiral and replacement is needed because Grailed hemorrhages users regularly from incidents like this. My experience is not even as poor as many others who have used this platform. Please ignore it at all costs.

Bought a shirt from Indonesia. Shirt was not measured properly and was a size and a half small. Graileds solution is to ship them item back to sender. Two and half weeks later the tracking doesnt update. Grailed wont refund purchase until item is delivered. They cover return shipping but only the cheapest method which is why the item is probably sitting in some container. Wasted $100 using this dumb website.

My package was delivered to someone I do NOT know. That person signed for the delivery using a completely different name from mine, and yet the package was still marked as delivered without apparently triggering any warning or verification.

What is even more concerning is that this person’s address does not appear anywhere. I have checked multiple times and MY address was correctly entered on the order. So there is no reasonable explanation for how my package ended up in the hands of a complete stranger.

Since then, the only thing I have received from Grailed is a series of generic, automated emails that do absolutely nothing to resolve the situation. I have received no actual response, no proper explanation of what happened, no information about where my package is, and no explanation of who received it.

The result is very simple: I have lost both the item and my money, and Grailed has provided no real solution and taken no responsibility for what happened.

It is extremely concerning that a delivery signed for by someone with a completely different name from the recipient can simply be considered valid without any kind of verification. What is the point of collecting delivery information and having security procedures if something like this can happen?

If you use Grailed, be very careful. In my case, when something went wrong with the delivery, I was completely left on my own, receiving nothing but automated emails while losing both my item and a significant amount of money.

Terrible customer service, unacceptable handling of the delivery, and absolutely no real solution. I would not recommend Grailed to anyone based on this experience.

Fake counterfeit item. Gave it a while hoping it's a different batch of leather but it ain't. The colour is fading blue and the leather is fake faux. Comparing with a friends genuine here and the difference can be seen by a 2 year old. Yet grailed says they only sell genuine and it has an authentic sticker which anyone can slap on.
Avoid these scammers at all cost guys. They are ignoring my mails and ARE NOT offering a refund.
Please take your item back and give my refund

Great place to make one wish willow!

banned for no reason 2 days after jumping through a load of hoops to verify my account and being CONFIRMED. I tired to email customer support and received and instant reply saying no appeal, not even an option to speak to customer service, no option to continue. just thrown away like trash.

⚠️ BUYER BEWARE — Very Disappointing Experience with Grailed and thier Scammers!!

I purchased a Lost & Found Ria Dunn shirt listed as Size L, but what I received was extremely worn out and appeared to have shrunk to approximately a Size S/XS. I own the exact same shirt in Size M, and the difference is unbelievable. I provided photos clearly showing the size and condition discrepancy.

What was even more frustrating was Grailed’s dispute process. I had to go through multiple steps, submit photos and information, and exchange numerous emails over several days. The communication was extremely inefficient and repetitive.

Despite all the evidence I provided, Grailed refused to refund me and would not even allow me to return the item.

This experience has completely destroyed my confidence in Grailed. A marketplace should protect legitimate buyers and provide an efficient, fair dispute-resolution process when an item is clearly not as described. BTW this was not the first time it happened to me at this website!

I will not be purchasing from Grailed again. Buyers should think twice and carefully consider the level of protection they actually have before making a purchase on this platform.

Haven’t been paid since selling a piece two weeks ago. Seller beware.

Beware of selling on Grailed, because even if you do everything correctly you may be burnt because their systems will fail, they will blame you and take no responsibility.

I sold an item, shipped it within 2 days and added the correct tracking number. Grailed's system failed to update the tracking number allowed the buyer to exploit a 7 day loop hole and get a full refund no questions asked, no confirmation required.

Not once did the buyer or Grailed reach out to me to get additional information.

Very poor customer service when complaining - basically asked me to get the seller to ship it back OR to relist the item and have the seller click 'buy' again. They've told me that if funds are refunded this way, then they to release my funds unless the seller is willing to work with the buyer. This is completely unreasonable, the item has already been sent and delivered - and the buyer has no obligation to work with a seller and they've walked away with a free item. The seller is powerless.

Will not deal with them again. I will be complaining loudly on every platform until I get a resolution.