Great customer service in regards to initial purchase which had a battery not able to hold charge. Fully explained refund process as well as assisting with questions along the way. New purchase has... See more
Company replied
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Review summary
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Reviews shaping this summary
Thank you for a great reconditioned Samsung S22 Ultra, for almost one fifth of the original RRP. The cover is still on its way, this was stated that both may not arrive at the same time. The phone ar... See more
Company replied
I recently made a purchase of a phone with Franks mobiles,unfortunately I quickly had a change of mind. They refunded me very quickly,I would use them again for being a company that acts with integ... See more
Company replied
I recently ordered two iPhones, a 14 Pro and a 14 Pro Max, from Frank Mobile. The prices were very competitive, and both devices arrived on time and in excellent condition. Overall, the experience was... See more
Company replied
Company details
Written by the company
Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!
Contact info
Little Collins Street , 3004, Melbourne, Australia
- 1300 882 674
- befrank@frankmobile.com.au
- frankmobile.com.au
4.6
Excellent
583 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Explanation of product purchased was…
Explanation of product purchased was excellent.
25 September 2026
Unprompted review
Reply from Frank Mobile
Thank you for sharing your feedback! Ensuring our customers have clear, accurate information about our products is a top priority for us, so it’s great to know you had a positive experience.
Decent price and shipping
Great experience, would
Shop with them again
28 September 2026
Unprompted review
Reply from Frank Mobile
Thanks so much for taking the time to leave us a review! We’re delighted to hear you had a great experience and that you were happy with the pricing and shipping. We look forward to helping you again next time!
Second time purchasing from FM
Second time purchasing from FM and both times very satisfied. Prompt postage time, product in excellent condition
28 September 2026
Unprompted review
Reply from Frank Mobile
Thank you for taking the time to leave another wonderful review! Delivering prompt postage and top-quality devices is what we aim for every time, so it means a lot to have your continued trust.
The Apple Ultra 2 watch didn’t work so…
The Apple Ultra 2 watch didn’t work so that was very disappointing indeed. In fairness, Frank Mobile have taken it back pretty quickly so I’ll see if they replace it or refund me in a timely fashion! Here’s hoping 🙏🏻
29 September 2026
Reply from Frank Mobile
We're very sorry that your initial Apple Watch Ultra 2 had an issue, but we're glad we could organize the return quickly for you! We wanted to let you know that your replacement is officially on its way to you. Please feel free to reach out to us directly if you need anything else or have any questions in the meantime!
The customer service was prompt
The customer service was prompt, helpful and reassuring. Their quick response really put me at ease and made me feel much less worried about my order.
The product was offered at a great price, and the overall service was excellent and reliable. I’m very happy with my experience with Frank Mobile and would definitely recommend them to my friends.
28 September 2026
Reply from Frank Mobile
Thank you for the lovely feedback! Providing helpful, quick, and reliable support is super important to us, so it’s great to know our team made you feel well looked after. Enjoy your device!
Loved shopping with Frank Mobile
Loved shopping with Frank Mobile. Easy, fast and very happy all round.
28 September 2026
Unprompted review
Reply from Frank Mobile
Thank you for sharing your feedback! Making the process easy and efficient for our customers is always our top priority, so it’s wonderful to know you had a great experience.
Highly Recommend
Great products, excellent communication and service, including super fast delivery. Highly recommend.
24 September 2026
Reply from Frank Mobile
Thanks so much for taking the time to leave such a lovely review! We’re delighted to hear you enjoyed our service and received your order so quickly. We really appreciate your recommendation!
I ordered an Apple Watch from Frank
I ordered an Apple Watch from Frank. It arrived 3days later in fantastic condition. Couldn't be happier with the purchase!
24 September 2026
Unprompted review
Reply from Frank Mobile
Thank you for sharing your experience with us. Delivering quality devices promptly is always our top priority, so it's wonderful to know you couldn't be happier with your purchase!
I recently purchase an iphone 17 pro…
I recently purchase an iphone 17 pro max. The phone was good and brand new.
23 September 2026
Unprompted review
Reply from Frank Mobile
Hi Andy, thanks for reaching out. We have searched our system, but we cannot locate any order or email under the name "Andy" for an iPhone 17 Pro Max. Could you please email us at befrank@frankmobile.com.au with your order number or the email address used at checkout so we can send your receipt through right away?
Reply from Frank Mobile
Thank you for taking the time to share your feedback. We work hard to ensure our products meet the highest standards, so it's fantastic to hear we exceeded your expectations!
It was good
It was good. Though I thought the battery life for the S26 would be better.
27 August 2026
Reply from Frank Mobile
Thank you for sharing your feedback with us. We're glad you're happy with your purchase overall! Keep in mind that background software updates and battery optimisation usually settle after the first few days of use. We're always here if you need any support down the track.
Phone as Advertised, Great Service
iPhone 16 arrived quickly and in perfect condition, as advertised! Have had no issues at all so far and am very happy with my purchase ☺️
24 August 2026
Reply from Frank Mobile
Thank you so much for the 5-star review! We are delighted to hear your iPhone 16 arrived quickly and in perfect condition. Enjoy your new phone!
Reply from Frank Mobile
Thanks so much for the 5-star review! Keeping things simple and easy for our customers is top priority, so we're really glad you had a smooth experience with us. Appreciate the support!
Reply from Frank Mobile
Appreciate the awesome feedback! Can't ask for much more than cheap, fast, and quality gear. Thanks for the support, and we'll see you next time!
Reply from Frank Mobile
Thanks so much for the 5-star review! Great prices and fast delivery are what we're all about. Appreciate the support, and enjoy your new gear!
I have had my 10max for a long time and…
I have had my 10max for a long time and I had heard the 17 was a good phone
I'm thrilled and it arrived quickly .. thank you .
25 August 2026
Reply from Frank Mobile
Appreciate the great review! Upgrading after that long is always an awesome feeling, and we’re so glad your new phone arrived quickly and lived up to expectations. Enjoy the huge upgrade!
The phone I purchased from Frank was…
The phone I purchased from Frank was advertised as Prime. It arrived in good order and reasonably promptly (within the week I purchased it). It is operating wth no issues.and is a great replacement my previous phone.
21 August 2026
Unprompted review
Reply from Frank Mobile
Thanks so much for leaving a great review! We're glad to hear your Prime condition phone arrived safely, landed within the week, and is treating you well. Enjoy your new upgrade!
Frank mobile has the best refurbished…
Frank mobile has the best refurbished products and fast delivery, as described works perfectly.
24 August 2026
Reply from Frank Mobile
Thanks a lot for the 5-star review! It's great to hear that the fast delivery and product quality made for a smooth experience. Welcome to the Frank Mobile community—we'll be here whenever you need your next tech upgrade!
Wicked cords and excellent delivery time
20 August 2026
Reply from Frank Mobile
Thanks for the awesome review! Glad to hear the cords are doing the job and that your order arrived in record time. Appreciate the support!
Apple Watches unable to sync withouth beta mode
One of the Apple Watches I ordered would not install / link up with my iphone because I did not have the latest beta testing software on my iphone. I had the latest public released software though but it would only accept the beta softare..
28 August 2026
Unprompted review
Reply from Frank Mobile
Thank you for sharing your experience. We appreciate how frustrating it is when a device requires a specific software update to pair properly with your phone. That’s certainly not the seamless setup we want for our customers. We’re glad our team has reached out to you directly, and we’re committed to working through this with you until it’s fully sorted.
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