E-Wheels Switzerland Reviews 

A wide selection of e-bikes, easy to choose and order

They are great! They reply fast, nice and polite and really give the best service. And they follow up! I got my bike repaired in one of the shops, they have been incredibly personalised, effective and helpful. Thank you!

I founded very sadly to be informed after 2 weeks that the bike that I had bought was not in the store anymore.i had to choose another bike for my son and I’m still waiting for the delivery.

I am very satisfied with the service at E-Wheels. The staff at the Wallisellen store were very helpful, and the employees were both knowledgeable and friendly.

I bought a bike that I wasn’t happy with, and they exchanged it for me without any hassle. That’s not something you can take for granted.

I highly recommend E-Wheels and would buy a bike from them again in a heartbeat.

I bought and received a new Momas Jason Pro 2025 around 25.3.26 in Switzerland.

Everything seemed fine at first. Soon iInoticed that the gears are changing unconsistently and uncorrectly, as if the gear system isn't working properly. Also the motor power is very weak.

Slightly more than a month later (11.5.) I was normally riding uphill and the gear mechanism completely broke off - seems like a cheap metal part that was holding it broke off.

Since then my nightmare with this company started. I decided to contact them and send my bike in a workshop for repair.

The customer support from ewheels is the worst I have received in my whole life.

1st - they need a really really long time to answer an email - talking about business days or WEEKS.
2nd - nevermind the 1st, they dont even bother to answer, even when the customer clearly shows frustration and wants the issue to be resolved as fast as possible.
3rd - to get customer support from the swiss area on phone is a miracle - I had to call like 30 times all together to get my answers, almost always there is a guy answering who doesn't cover the "switzerland teritory" and 3-4 times he told me that : Nobody from the Swiss team is currently in the office, They are on sick leave, they have holidays, nobody is avaliable currently.
4th - When telling them I need information they always forwarded my case to someone - a few times i got a quick reply but then replied back and again - radio silence until I called again.
5th - They finally organised a pick-up for my bike, put the wrong date, no information on tracking the pick-up, i had to call 4 different companies to get an answer because they wouldn't do that for me, they told me it's best I call them. Great customer support.
6th - the pick-up got delayed for more than a week
7th - when I literaly organised the pick-up myself, I waited another week for the delivery to the workshop, meanwhile I called 100x times to get a simple information if they received it.
8th - finally got a swiss team member on the phone - A pure miracle, a person couldn't believe. She told me to let me know as soon as they start to process my bike because they are very busy in the workshop (ofcourse they are, all these low quality bikes are probably breaking down like flies). Ofcourse days later I haven't heard from them again and the workshop finally sent me that the bike is being processed and they are now waiting for a spare part - waiting for a spare part? After 3 weeks they couldn't look at my case and pictures of exactly what and where on the bike happened and they could order it straight away? Whatever.

Im now waiting for an update, also got weird emails in Norwegian requesting something and saying that maybe I will have to pay more if there are some parts blablabla? What the hell you mean pay more? I bought a new bike which broke after a good month? What will I pay? Are you completely insane?

Disgusting, stressfull situation. They don't give a shit about you as a customer - atleast not in Switzerland. And if you live in a place where you have to send the bike back and you can't deliver it in person - better forget that! Too much f* stress!

My guess is that this is a company with a main goal on earning money, with zero integrity, organisation, standards, empathy and also reflecting & embettering themselves. People will still buy and when there is a problem, it doesn't matter, they will take their sacred time for anything.

Also forgot to mention that when writing my concerns and frustrations they completely ignored everything - disregarded my concerns and when they finally decided to give an answer - they give a very plain and empty answer. One time I even received an aplology for delays. 1 time!!

Hopefully I can get my bike back soon as possible as now im without a bike and I need it and my assumption here is im gonna wait way more than a whole month to get it back fixed.

AND HOPEFULLY IT WILL BE FIXED AND WORKING LIKE A NEW BIKE SHOULD AND WON'T GET DESTROYED AGAIN IN ANOTHER MONTH. OTHERWISE TRUST ME I WILL GO IN LEGAL TO GET A REFUND.

Completely broken system, zero care in the world, completely recommend against buying from them. You can find a way better company 100%, my bad for not doing the research!!

Wish everyone a lovely day, and a lovely life.

Jure

When Momas opened their first shop in Switzerland, we bought two e-bikes. They were high quality and attractively priced. Now, a year on, there was a technical issue that couldn’t be resolved straight away. Silvia and the service team in Rothenburg were very helpful and replaced the bike immediately. This is a testament to the company’s excellent culture and quality, and we’d like to thank them warmly for that.

I received the product I bought online, and all was as expected. When I had a problem, I received courteous online attention (via email). Finally, yesterday I was able to solve the problem to my entire satisfaction (substitution of product) by going to the shop in Bern. The competence and courtesy of everyone involved have been just great!

Top service and great bikes!
We have recently purchased two e-bikes from the E-Wheels Wallisellen store and we were exceptionally impressed with the process as well as the team!

Their advice in the store during the purchasing process was extremely helpful and they were honest in advising what would work best for us and not “over-selling” to make a better sale. They took all the time we needed to compare the various bikes they offer and enabled us to make short test drives to experience the bikes.

Of course, it took a while to get the bikes delivered, but the team made every effort to get us biking as soon as possible and the wait was well worth it! The team in Wallisellen is incredibly friendly, kind and customer focused. The bike mechanic knows what he is doing and he made every effort to set the bikes up to our liking.

Having now used the bikes (Momas Wayfarer Ultra Premium) for more than 100km, I can confirm that they are high quality and comfortable to ride. The battery lasts a LONG time and the electric motor is more than powerful enough. We usually just select “Eco”, the lowest support level, and this already offers a really smooth and comfortable ride. Switching one or two levels up makes going uphill a breeze (I still feel slightly embarrassed when I simply fly by people on race bikes going uphill). The bikes are very quiet and I really like that I can use my iPhone for navigation and plugging it in to the screen maintains my phone’s battery level (or even slightly charges it), which is great for longer rides.

In conclusion, I can highly recommend the Momas bikes and especially the Wallisellen store and team!

Quick reply to my questions.

My questions by email were answered in a polite and good manner with in a ideal laps of time

Hi, I bought a bike from a very helpful lady in the shop in Bern, great service.

I ordered a Momas Voyageur longtail bike from E-wheels in March 2026, and the delivery was impressively fast. When I was initially unsure if the passenger kit had been delivered along with the bike, I reached out via email and received a quick, helpful response. I also had several questions regarding the assembly; again, the support was top-notch and the replies were immediate. Even when I discovered some screws for the wheel protector were missing, the team resolved the issue right away. I was in contact with Katja throughout the entire process—she was incredibly pleasant and helpful with every question I had. I highly recommend E-wheels!

For a while I had observed the e-bike market in Switzerland. I read that in summer 2025 that dealers were sitting on large quantities of unsold e-bikes which had been procured during the Corona pandemic - and now they hardly could be sold.

There were then quite a few sales, sometimes up to 50% off the original price. I was first considering a Leopard e-Bike from Jumbo (COOP), but then I saw the e-bikes offered by e-Wheels. A very informative website, with many models, excellent features, and a few e-bikes were reduced in price by 40%. The shipping cost was CHF 0, in contrast to many other sites. And the delivery time was given as 1-4 days - absolutely acceptable for me.

So I decided to purchase online a JASON PRO TREKKING, with L frame suitable for my size.

Ordering was easy, I did pay with my credit card.
Got immediately an email confirming my purchase.
There was a link in that mail to check the order status, and that led to a 404 error. That made me a little nervous, especially because that error was not yet fixed on the next day, and I had gotten no further email from e-Wheels. The email from e-Wheels also stated that there is an unexpected delivery problem, and that the delivery would be later than anticipated. That made me even more nervous - I did not want to receive the velo in winter, I wanted it now. I read a few reviews on TrustPilot, and some dissatisfied customers mentioned a delivery delay of 3 months.

So I decided that I might just drive directly to one of the three outlets in CH, each of them had listed this e-bike in stock. I called the phone number, but there was only an English answering prompt. I did leave a message, in German, that I would like to pick up the bike directly. Later I noticed that all the three store locations had the same phone number, which apparently was redirected to a site in Norway - where the headquarters of e-Wheels are located.

I also noticed that on the website an email address is given, the same for each store. And that was the email address from which I had received the first order confirmation. It had stated there that no reply to this email was accepted. I did then anyway write to that email address, forwarding my order confirmation, and asking if I could pick up the e-bike directly at a store.

Next day I received an very friendly email from William from e-Wheels, confirming that my e-bike had been indeed already shipped the day before, and that it was scheduled to arrive the next day. That would make it three days delivery. Excellent!

I also received an email from the shipping company Planzer that there would be an unforeseen delay, but their official online schedule stated that the bike would arrive the next day. So no problem in my view if the bike does not arrive today, I am glad when it arrives the next day.

And indeed it did: 2pm next day I got a phone call, the truck is on its way. I met the truck driver, the bike was unloaded, then I brought it to my place and began unpacking. All was very well packaged, no damaged items, all was well.

Everything was there, I did follow the very clear instructions on their YouTube video. All necessary tools were included, but I used also a few of my own tools to make some adjustments easier for me. Then I charged the battery, and then I took a first test ride. Excellent! Very sturdy bike! Nice thick tires, exactly as I wanted them. And very comfortable to ride, with lots of power helping me in my uphill rides.

So overall an excellent experience, purchasing an excellent e-bike for a reasonable price. Never mind the things which did initially make me a bit nervous - they were all resolved, and the bike arrived 3 days after I had ordered it.