Coolshop Reviews 

Goods arrived well packaged, had good tracking information also.

Swedish version of the site but they're pretty much the same. Getting exactly what I order. Reasonably fast as far as I'm concerned, good packaged. The website looks minimalistic but it's legit. This is the only place I can find most new tamagotchi when they're not on the big A. I ordered a few times and never had issues.

Do not buy appliances or electronics from Coolshop unless you are prepared to fight for your basic consumer rights.
I purchased a Dreame robot vacuum cleaner for 4,299 DKK via Anyday and returned it within the statutory 14-day window after a brief functional test. Under the Danish Consumer Contracts Act (Forbrugeraftaleloven), consumers have a legal right to test a product to check its functionality. However, Coolshop arbitrarily deducted a massive 40% (1,719.60 DKK) from my refund, claiming in writing that the vacuum filter and mop pads were "dirty."
When called out on the fact that a brand-new, genuine replacement filter and mop pads cost less than 350 DKK total at retail, and that flat-rate penalty fees are completely illegal under proportionality laws, their customer service doubled down.
To make matters worse, they engaged in an egregious breach of consumer logistics: they physically shipped the vacuum back to my address without my consent on October 2 to evade the dispute. They refused to provide a return label, forcing me to pay 189 DKK out of my own pocket to ship it back to them a second time.
I gave them a final opportunity to accept a fair, good-faith deduction of 350 DKK for the replacement parts, which they completely ignored.
As a result, I have officially filed a formal complaint with the Center for Complaint Resolution (Nævnenes Hus under Case/Klage nummer: 1094103). Anyday financing has already reviewed the severe legal breaches in this case and has thankfully paused all my remaining installments.
Coolshop would rather risk a mandatory 6,000 DKK statutory court fine from Nævnenes Hus than act fairly and replace a cheap wear-and-tear filter. Absolutely disgraceful business practices. Avoid them at all costs!

In response to you ‘customer service’ agent I would just like to clarify I never asked for or expected a full refund I was happy to pay for consumable parts which you stated in writing required replacement the total of which is 350 DKK so nowhere near the 1700 DKK you are trying to charge me and also there is little to no point emailing ‘customer service’ and I use the term loosely because no one replies. I am in fact still waiting for a response to a message sent 6 days ago.

I reiterate the customer service at this retailer is absolutely appalling and I would strongly urge customers to shop elsewhere

Ordered a couple of games with two different destinations. They came quickly and were in perfect condition. Thanks you, highly recommended!

Great value, fast shipping!

Received toy for my grandaughter which was out of stock elsewhere. Very happy with service, just had to wait a few days as dispatched from Europe. Nevertheless wouldn't hesitate to use this company again.

I ordered a Chanel no 19 bottle
In poor condition I think very old
Spray not ok
The smell not channel no19 old!!!!
The cap was gold color but with rust particles
😔 no orders again by this company

Website was easy to use and DVD was brand new and delivered promptly

the products match their description. Fast delivery. it was an international shipping, but arrived fast (and only one day after the expected arrival)

Service i top

Bought a product that wasnt available mainstream.
Great price (inc delivery)
Great communication & delivery time.
I will definately use again.

Really quick delivery and the cheapest price for my product in Denmark! And a loyalty saving the next time I shop. What’s not to like!

Best shop from Denmark

I returned the JBL headphones over a month ago because one of them started malfunctioning for no apparent reason, yet I still haven't heard anything; how is such poor after-sales service possible?
A week has passed since I left this comment, and they haven't contacted me; I stand by my assessment of their poor customer service.

The order process and shipping were fast. The product arrived intact, package was solid.

Fast shipping, reasonable pricing, good enough packaging. Would buy again.

Your website explicitly states for PRE-ORDERS:

"We charge the money for the product when we ship it"

Based on this explicit quote, a customer rightfully expects a £0.00 upfront commitment, exactly how major UK retailers like Amazon, ShopTo, Smyths and Hit handle pre-orders without executing full-amount authorization checks.

However, your system attempts to initiate an immediate transaction request for the full product amount (£47.95) the moment a customer attempts to proceed.

Displaying text that promises you only charge when you ship while simultaneously triggering a full-value bank authorization check is deceptive and contradictory. If you are going to claim "zero upfront," why on earth does the website say zero while trying to take the full balance?

Please clarify exactly how your system handles a customer's money if they do choose to commit to a preorder:

If a customer proceeds, does this initial full-amount authorization hold get reversed back into their bank account automatically after a few days, only to be charged a second time on the actual dispatch day?

If the money is not fully reversed back and is instead continuously held or renewed, then why does your website explicitly claim that you do not charge until shipping?

You need to update your website text immediately to accurately reflect that a full financial hold is required upfront, rather than misleading consumers into believing no funds will be touched until the shipping date.

God service, God kvalitet

Good quality product, quick delivery