Concept Odense Reviews 

Reply from Concept Odense

Jul 22, 2026

Dear Customer,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.

We understand your concerns regarding the product quality and understand that you were disappointed with your purchase. We regret that our products did not meet the expectations you had when placing your order.

Our goal is always to provide quality products and responsive customer support. We take all customer feedback seriously and continuously work to improve both our products and our service.

We would appreciate the opportunity to review your case and address your concerns. Please contact us directly at info@concept-odense.com with your order details so we can investigate the matter and assist you further.

Best Regards,

Concept Odense

Reply from Concept Odense

May 11, 2026

Dear Dorte,

Thank you for your message.

We are very sorry to hear that your experience with us has been so disappointing. We completely understand your frustration after waiting such a long time for your loafers, only to receive a product that did not meet your expectations.

We sincerely apologize that the color was different from what was shown online and that the quality did not feel satisfactory to you. This is certainly not the experience we want our customers to have.

We would very much like the opportunity to look into this further and help find a solution for you. Please contact us at info@concept-odense.com with your order number and photos of the item received, so we can review the matter as quickly as possible.

Again, we are truly sorry for the disappointment and inconvenience caused.

Best Regards,
Concept Odense

Reply from Concept Odense

Oct 24, 2025

Dear patriccccco,

We are truly sorry to hear about your experience and that the product did not meet your expectations. We always aim to deliver high-quality items and timely service, so it’s disappointing to learn that we fell short this time.

We would like the opportunity to look into this further and make things right for you. Please reach out to us at info@concept-odense.com with your order details so we can assist you directly.

Best Regards,
Concept Odense

Reply from Concept Odense

Oct 12, 2025

Dear Mino,

We’re truly sorry to hear about your experience, and we appreciate you bringing this matter to our attention. At Concept Odense, we take customer satisfaction seriously, and we deeply regret that we didn’t meet your expectations in this case.

We understand your frustration with the delivery timing and the quality of the product you received. Our goal is to provide high-quality items that match the descriptions and images on our website, and we are sorry that we fell short. Please note that we source our products from various trusted suppliers, which may sometimes result in shipments from different locations. We assure you this is not intended to mislead or deceive our customers, but rather to ensure a diverse range of products.

In terms of returns, we aim to make the process as smooth as possible. We’re genuinely sorry for the inconvenience you’ve faced. If you would still like to return the item, we’d like to assist you in the best way possible. Please contact our customer service team directly at info@concept-odense.com so that we can help resolve the issue.

We do value your feedback as it helps us improve our services, and we sincerely hope to turn this experience around for you.

Best Regards,
Concept Odense

Reply from Concept Odense

Aug 29, 2025

Dear Pernille,

Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand your frustration and sincerely apologize for the inconvenience caused.

We strive to be transparent about our shipping processes and delivery times, and we regret that this was not your experience. While we are an EU-based company, some of our products are fulfilled through international warehouses in order to offer a wider range and competitive prices. That said, we recognize that delivery expectations must be clearly communicated, and we are actively working to improve this across our platform.

Our customer service is primarily handled via email and chat to ensure timely and documented support, but if the phone number listed is not working, we will investigate and correct it immediately.

Please reach out to us directly at info@concept-odense.com with your order number, and we will make it a priority to review your case and help resolve the matter.

We appreciate your feedback—it helps us do better.

Kind regards,
Concept Odense

Reply from Concept Odense

Aug 20, 2025

Dear Boris,

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.

We take transparency seriously and regret if there was any misunderstanding regarding the origin of the product. While some of our products are manufactured abroad, we aim to ensure all items meet our quality standards and are clearly described on our website.

We also understand your frustration with delivery times and return costs. If the product you received was faulty or not as described, we absolutely encourage you to contact our customer service at info@concept-odense.com so we can investigate and assist with a resolution.

We appreciate you bringing this to our attention and will use your feedback to review how we communicate product details and improve the overall experience.

Best regards,
Concept Odense

Reply from Concept Odense

Aug 5, 2025

Kære Mohammad,

Tak for din feedback.

Vi er virkelig kede af at høre, at den taske, du modtog, ikke levede op til dine forventninger, og at farven og kvaliteten ikke var som vist online. Det er absolut ikke den oplevelse, vi ønsker for vores kunder.

Hos Concept Odense bestræber vi os på at præsentere vores produkter så præcist som muligt gennem vores billeder og beskrivelser. Men hvis der har været en uoverensstemmelse, vil vi virkelig sætte pris på muligheden for at rette op på det.

Kan du kontakte vores kundeserviceteam på info@conceptodense.com med dit ordrenummer og et par billeder af den vare, du har modtaget? Vi vil med glæde se på sagen og finde en passende løsning, afhængigt af tilfældet.

Vi sætter pris på din feedback, og vi er forpligtet til at forbedre os på baggrund af oplevelser som din.

Med venlig hilsen
Concept Odense

Reply from Concept Odense

Jul 22, 2025

Hi Alex,

Thank you for sharing your experience — and we’re genuinely sorry to hear that your expectations weren’t met. We understand how frustrating it must be when things don't align as clearly as they should.

To clarify, while our brand is named Concept Odense, we operate on a global fulfillment model. This means some of our products ship from different warehouses across Europe or internationally — including Germany — to ensure wider selection and efficiency. We recognize that this wasn't clearly communicated in your case, and we’re working actively to improve how we present this upfront on both our site and checkout process.

Regarding the return cost: we totally understand your concern. Return shipping fees can vary depending on item size, origin, and destination, and we agree that 250kr sounds high for a return label. While we use automated systems to guide the return process, you’re always welcome to reach out directly to our human support team for assistance — and we’re more than happy to discuss alternative solutions.

We truly appreciate your honest feedback — even when it stings a little — because it helps us improve how we serve you and future customers. If you haven’t unpacked the bag yet and would still like help with the return, feel free to reach out again, and we’ll do what we can to assist you further.

Warm regards,
The Concept Odense Team
✉ info@conceptodense.com

Reply from Concept Odense

Jul 6, 2025

Hi Sebastian,

We're very sorry to hear that you had a negative experience. Your feedback is important to us, and we’d appreciate the chance to understand what went wrong.

Please feel free to contact our customer service team with more details at info@conceptodense.com—we’re here to help and are committed to improving where we fall short.

Kind regards,
Concept Odense

Reply from Concept Odense

May 4, 2025

Hi Emilie,

We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating it can be when a product doesn’t meet expectations. Our goal is always to represent our items as accurately as possible, and we’ll definitely review the listing to ensure the colors are clearer.

Regarding the return fee, we understand your concern. Our return policy is outlined during checkout, but we’re currently reviewing it to improve fairness and transparency for our customers.

Please feel free to reach out to our customer service team at info@conceptodense.com — we'd love the chance to resolve this with you directly.

Best regards,
Concept Odense

Reply from Concept Odense

Apr 18, 2025

Dear Josefine,

First and foremost, we deeply apologize for the unpleasant experience you've had with us. We completely understand your frustration, especially regarding the delay and the sizing issue with your dress. That’s definitely not the kind of experience we want any of our customers to have, and we’re truly sorry for the inconvenience.

We are committed to providing high-quality products and reliable service, and it’s clear that we fell short in your case. While the longer shipping time is an unfortunate circumstance that sometimes happens, we completely understand how this, paired with the size issue, would leave you feeling dissatisfied.

To make things right, we would be happy to assist you with a return or exchange, and ensure that the situation is resolved to your satisfaction. We are also taking your feedback into account to further improve our processes, especially regarding our shipping timelines and sizing information, so that future customers don’t face similar issues.

Please contact us directly so we can assist with your return or provide any other support you need. Again, we truly apologize for your experience and appreciate your feedback—it helps us improve.

Kind regards,
The Concept Odense

Reply from Concept Odense

Apr 18, 2025

Dear Laurin,

We’re really sorry to hear about your negative experience with us, and we completely understand your frustration. It’s never our intention to leave our customers feeling dissatisfied, and we regret that we couldn’t meet your expectations.

While we do work with partners internationally, we always aim to provide the best quality products and customer support. We understand how important it is to feel supported during the buying process, and if you felt that our customer service fell short, we truly apologize.

If you’re still facing any issues with your order, we would be happy to assist you further and try to make things right. Whether it's a return, exchange, or addressing any other concerns, please let us know how we can help.

Thank you for your feedback—it’s crucial in helping us improve. We hope to have the chance to resolve this for you.

Kind regards,
The Concept Odense

Reply from Concept Odense

Mar 29, 2025

Hello Diana Jane,

Thank you for sharing your feedback with us. We sincerely apologize for the experience you've had with your order. We understand how frustrating it can be when delivery times and item sizing do not meet your expectations. We take all concerns seriously and are continuously working to improve our services and products.

Regarding the sizing and quality of your item, we genuinely appreciate you bringing it to our attention. We strive to provide accurate product descriptions, and we will review the quality control process to ensure better consistency in the future.

We are sorry that your experience with us didn't reflect the standard we aim to uphold. If you would like to discuss this further or resolve any issues with your order, please don't hesitate to reach out to our customer service team. Your satisfaction is important to us, and we are committed to making things right.

Best regards,
The Concept Odense

Reply from Concept Odense

Feb 23, 2025

Tusind tak for din tålmodighed, Mia! 💛 Vi sætter virkelig pris på din forståelse, og vi er glade for at høre, at du er tilfreds med produktet og vores kundeservice. Jeg vil sørge for at dele dine venlige ord med Alma! Hvis du nogensinde får brug for noget andet, er vi her for dig 😊✨

Reply from Concept Odense

Feb 9, 2025

Hej med dig MK,

Vi undskylder for din oplevelse. Vi tager din feedback alvorligt og vil gennemgå problemet med produktet og leveringstiderne internt.
Tak fordi du delte dine tanker.
De bedste hilsner,
Concept Odense Team