I live in the United States and wanted to purchase the Fifa World Cup coin for my grandchildren who live in Australia. I sent a message to see if this was even possible and received a response immedia... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The care that was taken in the packing of my order was wonderful. This was an 18th birthday gift to my niece. And when she opened it on facetime, the anticipation that was created getting through each... See more
Company replied
Nagesh is a (coin) gem! Very responsive, knowledgeable and above all else, lovely - nothing was too much trouble. Highly recommend. Have purchased multiple orders.
Company replied
I've purchased quite a few coins from Nagesh. It's been a great experience. The customer service is amazing. Will definitely purchase more in future.
Company replied
Company details
Written by the company
CoinGems is an authorised Perth Mint distributor offering a curated range of premium coins and collections from the Perth Mint & Premium World Mints.
Contact info
PO Box 396, Thomastown, 3074, Melbourne, Australia
- +61435049119
- info@coingems.com
- coingems.com
4.8
Excellent
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Coin Gem experience
Very good service. Extremely helpful in obtaining coins. Very happy overall and Danesh is brilliant
27 September 2026
A very pleasant company to deal with …
A very pleasant company to deal with . Very prompt time for my package to be delivered .
Very good communication
Package Very well packed ang quick
2 October 2026
Product arrived on time & as expected
Product arrived on time & as expected. Thankyou.
14 September 2026
Good service and helpful team
29 June 2026
Reply from CoinGems
Thank you for your kind feedback! 😊 We’re pleased to hear you had a great experience with our service and found our team helpful. We truly appreciate your support and look forward to assisting you with your future coin purchases.
Very recommendable!
Friendly service, amazing coins and fast delivery (in this case to The Netherlands). Very recommandable!
9 September 2026
Reply from CoinGems
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear you enjoyed our friendly service, loved your coins, and were happy with the fast international delivery to the Netherlands. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to helping you discover more amazing additions to your collection!
Reply from CoinGems
Thank you Kim for your kind feedback! 😊 We’re pleased to hear you found the ordering process easy, your delivery arrived quickly, and you were happy with your purchase. We truly appreciate your support and look forward to helping you with more great additions to your collection in the future.
Speedy delivery
Speedy delivery, very well packaged lovely condition. Will definitely buy again.
8 September 2026
Reply from CoinGems
Thank you for your wonderful feedback! 😊 We’re so pleased to hear your order arrived quickly, securely packaged and in lovely condition. Your support means a lot to us, and it’s fantastic to know you’ll be shopping with CoinGems again.
We look forward to helping you find your next special addition!
Mint quality coins delivered super quick
Mint quality coins delivered super quick. Very well packaged - much appreciated. A pleasure to deal with Coingems👍
8 September 2026
Reply from CoinGems
Thank you Katie so much for your wonderful feedback! 😊
We’re delighted to hear your coins arrived quickly, in mint condition and securely packaged. We take great care when preparing every order, so it’s lovely to know this was appreciated. It’s been a pleasure serving you, and we look forward to helping you with many more additions to your collection.
Reply from CoinGems
Thank you for your wonderful feedback! 😊 We’re delighted to hear you’re happy with your coin and that it arrived quickly. Your recommendation and support are greatly appreciated. We look forward to welcoming you back to CoinGems and helping you find more beautiful coins for your collection.
Reply from CoinGems
Thank you for your fantastic feedback! 😊 We’re so pleased to hear you’ve had a great experience with our pricing, service, product range and flexibility. We truly appreciate your support and are always happy to help make collecting as easy and enjoyable as possible. We look forward to assisting you with many more additions to your collection.
Definitely 5 star Dealer.
Excellent customer communication and service. Competitive prices. Fast delivery. Huge selection
19 August 2026
Reply from CoinGems
Thank you so much Leigh for the fantastic 5-star feedback! We’re delighted to hear you value our customer communication, service, competitive pricing, fast delivery and huge selection of coins. Your support and recommendation mean a great deal to us, and we look forward to helping you discover many more exciting additions to your collection.
Easy to deal with online
Easy to deal with online, their website worked well and coins were delivered quickly without any fuss.
10 August 2026
Reply from CoinGems
Thank you for your great feedback! 😊 We’re pleased to hear you found shopping with CoinGems easy, our website worked smoothly, and your coins arrived quickly without any fuss. We really appreciate your support and look forward to making your next collecting experience just as easy.
5 star communications and turnaround of…
5 star communications and turnaround of an order
10 August 2026
Reply from CoinGems
Thank you David for the fantastic 5-star feedback! We’re delighted to hear you were happy with our communication and the quick turnaround of your order. Providing clear updates and prompt service is very important to us. We truly appreciate your support and look forward to assisting you with your next addition to the collection.
Perfect Shipping
The care that was taken in the packing of my order was wonderful. This was an 18th birthday gift to my niece. And when she opened it on facetime, the anticipation that was created getting through each level wrapping was perfect. And thank you for such fast shipping. It arrived before her birthday. Thank you.
12 August 2026
Reply from CoinGems
Thank you Scott so much for sharing this wonderful experience! 😊 It means a lot to know the care we put into packaging made the gift-opening experience even more special for your niece’s 18th birthday. 🎁 We’re also very glad it arrived safely and in plenty of time for her special day. Thank you for trusting CoinGems with such a memorable gift!
Gold delish 👍👍
10 August 2026
Reply from CoinGems
Thank you for your review! 👍
We’re glad you’re enjoying your gold purchase. We truly appreciate your support and look forward to helping you add more golden treasures to your collection in the future.
Professional service
Great communication, and professional service. Fast delivery, with items well packaged. The bonus treats were a great surprise too! ⭐⭐⭐⭐⭐
29 July 2026
Reply from CoinGems
Thank you Reuben so much for the fantastic 5-star review! ⭐
We’re pleased to hear you were happy with our communication, professional service, fast delivery and secure packaging. We’re also glad the little bonus treats were a nice surprise! 🍬 Your support is greatly appreciated, and we look forward to assisting you again with your next addition to the collection.
Very satisfied customer.
Great communication, good price, product as described, well packaged, timely delivery. A very good experience and some surprise treats include 😀
4 August 2026
Reply from CoinGems
Thank you John so much for your wonderful feedback! 😊We’re pleased to hear you were happy with our communication, competitive pricing, secure packaging and timely delivery. It’s also great to know the little surprise treats added something extra to your experience! We truly appreciate your support and look forward to serving you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.