Buffy Reviews 

291
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers had a great experience with this company. Many people note that the breathable and cooling materials provide exceptional comfort, helping them maintain a pleasant temperature throughout the entire night. Consumers frequently mention that the bedding holds up remarkably well over time and features practical, user-friendly designs that make daily bedroom maintenance completely effortless. Some reviewers were not happy with customer support, mentioning that their assistance requests were ignored or handled poorly when unexpected product issues arose. A few people also felt that certain items showed disappointing material defects, describing frustrating problems like premature fabric shedding and heavy pilling.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the comforters and sheets are exceptionally... See more

Quality

Customers had positive experiences with quality, highlighting that the materials feel exceptionally soft,... See more

User experience

Consumers find user experience to be positive, highlighting an easy-to-use website with perfect descriptions... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising support agents as quick,... See more

Value for money

Users describe ambiguous interactions with value for money, as many reviewers feel the investment is well... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased the Supima cotton sheet set in Neptune Blue after doing research on high quality fabrics. My previous sheets tend to wear out quickly and hold heat. These sheets are high quality and keep... See more

Company replied

Rated 4 out of 5 stars

I had a great experience with my buffy breeze blanket! Lasted a few years until the second trip to the dry cleaner destroyed the material inside. I decided to try the cloud this time and although I do... See more

Company replied

Rated 4 out of 5 stars

I have been using a Buffy comforter since inception of the business. I recall having clumping issues with my initial purchase. The other challenge was the comforter could not be laundered. That... See more

Company replied

Rated 5 out of 5 stars

Comforter sleeps cooler than others we’ve had especially when you use a breathable duvet cover. It isn’t very heavy and is easy to move around when sleeping or rearranging but it stays put when you l... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bedding Store
  4. Furniture Store
  5. Mattress Store

Written by the company

We believe in bedding that is as soft on the earth as it is on your bed. The old-fashioned textile industry has spent years consuming tons of water, harming animals, and polluting our oceans and air with toxic chemicals. We’re here with a fresh start: home goods that are earth-friendly, skin-friendly, cruelty-free, and super-soft. Because we think a comfy night’s sleep is even comfier when it doesn’t harm the environment.


Contact info

4.2

Great

TrustScore 4 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(291)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m really impressed with the Buffy…

I’m really impressed with the Buffy comforter and sheet set! Everything feels incredibly soft and comfortable without being too heavy or hot. The comforter has the perfect amount of fluff and keeps me cozy without overheating, and the sheets are soft, smooth, and feel great against the skin. They’ve also held up really well after washing. Overall, the quality is excellent and they make the bed feel so much more comfortable and inviting. Definitely happy with this purchase!

2 October 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you so much for sharing this! We’re thrilled to hear your Buffy bedding has made your bed even more comfortable and that everything has continued to hold up beautifully after washing. We truly appreciate you choosing Buffy and taking the time to leave such a thoughtful review!
Sleep well,
The Buffy Team

Rated 1 out of 5 stars

HORRIBLE!!

HORRIBLE!!! I ordered the Breeze sheets. I received a bottle of cheap perfume. Customer service was talking to me but after I managed to send them the pictures, they have ghosted me. I will be filling a claim with my bank and reporting them. They charged me for the sheets that I still have not received. This is a huge scam. Don't fall for it!!! These sheets were advertised on my EAP app through my company. They will be getting a report as well. I am disgusted.

25 September 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
We are so sorry that you received an incorrect item from another brand through our fulfillment center. We completely understand how frustrating this experience must have been.

I reviewed your ticket with our Customer Service team and can confirm that a replacement for your Breeze Sheets has been arranged. Our team will follow up with the tracking information shortly.

We sincerely apologize for the inconvenience and appreciate your patience while we worked to get this resolved. We hope you love your Breeze Sheets once they arrive.
Sleep well,
The Buffy Team

Rated 3 out of 5 stars

I hate leaving bad reviews, but I got charged twice for

I hate leaving bad reviews, but I got charged twice for the same order, like, and nobody even apologised. 2 out of 5 stars from me.

9 September 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,

We’ve requested additional information from you through Trustpilot so we can look into this further. We’re not able to charge a payment method more than once for the same order, so we’d like to review the details and understand what happened.

Please reach out to us at hello@buffy.co with your order number, and we’ll be happy to investigate and make this right.

Best,
Buffy Customer Care

Rated 5 out of 5 stars

I am in love with my breeze sheets and…

I am in love with my breeze sheets and give the sheet sets as gifts religiously. Everyone loves them

5 September 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you so much for the love! We’re so happy to hear you’re loving your Breeze Sheets and that they’ve become your go-to gift. There’s no better compliment than knowing you’re sharing them with your friends!
Sleep well,
The Buffy Team

Rated 1 out of 5 stars

Fitted sheet tore in under 20 months — customer service only offered a discount on a replacement set

I bought the Breeze Sheet Set expecting durability to match the premium price. Instead, after just 20 months of normal use, the fitted sheet developed a hole and wore through.

When I contacted support, I was told it falls outside their 1-year warranty. Because they don’t sell or replace individual fitted sheets, their only solution was a 35% discount coupon toward buying another set.

Paying over $110 out-of-pocket to replace a prematurely worn product means spending over $400 on bedding across 5 years. That makes no sense. A quality brand should stand behind its materials rather than using product failures to drive more sales. I won't be buying from Buffy again.

3 August 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
We’re sorry to hear about the experience you had with your fitted sheet. We understand how frustrating it is to have a sheet develop a hole after just 20 months of use.
We also want to clarify that we do sell individual fitted sheets, so we’re sorry for any confusion you may have received from our team. We appreciate you sharing your feedback, and we’ll make sure it’s passed along.
We hope you’ll consider giving Buffy another try in the future. We’d love the opportunity to provide you with a better experience.
Best,
The Buffy Team

Rated 5 out of 5 stars

SOO COMFORTABLE

SOO COMFORTABLE! The all season cloud comforter is so soft and comfortable. The summers in my area are hot and dry, but this comfortable manages to keep me fairly cool. If it's too hot, I still manage to cuddle up to the blanket just because it's so fluffy. Pro-tip, buy a size up from your mattress to maximize cuddling comfort.

20 July 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you so much for the love! We’re thrilled to hear the Cloud Comforter keeps you comfortable through those hot summer nights while still giving you that cozy, fluffy feel. And we fully support the size-up-for-maximum-cuddling pro-tip!
Sleep Well,
The Buffy Team

Rated 5 out of 5 stars

Continued loyalty to Buffy over the years...

Over the years I have purchased several Buffy products, however my favorite so far has been the linen sheet sets. Absolutely loved fitted sheet tags indicating head/foot to assist in easily and quickly making bed. The Breeze and Cloud comforters have both been great as well. I highly recommend Buffy bedding to my friends regularly.

6 August 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
We are so glad to hear you've had such a positive experience with Buffy over the years. Thank you for your continued support and for recommending us to your friends. It truly means a lot to our team, and we appreciate you taking the time to share your kind words!
Sleep well,
The Buffy Team

Rated 5 out of 5 stars

Buffy Cloud Comforter - light and cool

Comforter sleeps cooler than others we’ve had especially when you use a breathable duvet cover. It isn’t very heavy and is easy to move around when sleeping or rearranging but it stays put when you leave it alone as well. We use a percale cotton duvet cover which helps keep it breathable and lightweight. Fill remains evenly distributed. We’ve only washed it once when we first got it. It washed and dried well.

4 August 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you so much for your thoughtful review! We're delighted to hear you're enjoying your comforter, and we truly appreciate you taking the time to share your experience. Your support means a great deal to our team, and we hope it continues to bring you many comfortable nights for years to come.
Sleep well,
The Buffy Team

Rated 5 out of 5 stars

I have a summer and a winter comforter

I have a summer and a winter comforter. Love them both! The summer one helps keep me cool and the winter one keeps me warm. Perfect temperature. I had an issue with my winter comforter. They replaced it immediately! Love this company. Also have 6 pillows. 4 on my king sized bed and 2 in my camper! Can't sleep without my Buffy pillow!!!

4 August 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you for your kind words and for being such a loyal Buffy customer! It means so much to know that our products have become a part of your everyday routine. We're also glad we were able to resolve your issue quickly and provide the support you deserved. Your continued trust and support truly mean the world to our team.
Sleep well,
The Buffy Team

Rated 5 out of 5 stars

I am more than satisfied with my Buffy…

I am more than satisfied with my Buffy comforter experience! My comforter is cooling, light-weight, and very soft - my husband and I have thoroughly enjoyed our first Buffy purchase - and this wont be our last!

14 July 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you so much for sharing your experience! We're delighted to hear that your first Buffy purchase has been such a success. Knowing we've earned a place in your home means so much to our team, and we can't wait to be part of your future cozy nights. Thank you for choosing Buffy!
Sleep well,
The Buffy Team

Rated 5 out of 5 stars

The amazing BREEZE comforter

I had waited 3 years to be able to purchase our Buffy comforter, and boy was it worth it. It is the softest most comfortable comforter in the 43 years we have been married. I am truly a customer for life.

4 August 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you so much for your incredible review! It means the world to us to know your comforter has become such a special part of your home. Hearing that it has exceeded your expectations after such a long wait is exactly what we hope for, and we're truly honored to welcome you to the Buffy family. Wishing you many years of cozy, restful nights ahead!
Sleep well,
The Buffy Team

Rated 5 out of 5 stars

cross between a cloud and a marshmallow

The customer service is wonderful and although i was having difficulty with a review email which didn't arrive my customer service representive helped me
i purchased the full/queen cloud comforter and it is as a cloud...very soft cuddly and warm for the winter but cool to the touch and while sleeping.

30 November 2025
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you so much for your thoughtful review! We're especially happy to hear that our team was able to assist you and make your experience a positive one. Your kind words and support truly mean a lot to us, and we hope you continue enjoying many cozy, comfortable nights with your Buffy bedding!
Sleep well,
The Buffy Team

Rated 5 out of 5 stars

The Buffy comforter is AMAZING

The Buffy comforter is AMAZING. I sleep so hot so it’s nice to have a cooling comforter!

28 November 2025
Unprompted review
Buffy logo

Reply from Buffy

Hello,
We are so glad to hear you are enjoying your comforter! Wishing you many cool nights ahead.
Sleep well,
The Buffy Team

Rated 5 out of 5 stars

Perfect comforter

This comforter is super cozy and warm, almost like weighted blanket but without the potential claustrophobia. It's held up well in shape and fluffiness, and survived a pet accident and trip to the drycleaners.

10 July 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you for your review! We’re so happy to hear your comforter has been a reliable favorite and has held up so well over time. We truly appreciate your support and hope it continues to bring you many comfortable nights ahead.
Sleep well,
The Buffy Team

Rated 5 out of 5 stars

I had an easy and great experience with…

I had an easy and great experience with the company and product. I recommend it to all my friends and family!

1 June 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you for your support! We’re so glad you had a great experience, and we truly appreciate your recommendation.
Sleep well,
The Buffy Team

Rated 5 out of 5 stars

Pillow review

I love this pillow! It’s stayed very intact and has become more of a pillow I hug rather than one I use for my head due to becoming a side sleeper but overall, I’m very happy with this purchase.

10 July 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you for your review! We’re so glad your pillow has become such a comfortable companion. We appreciate you sharing your experience and are thrilled it’s been a great addition to your sleep routine.
Sleep well,
The Buffy Team

Rated 5 out of 5 stars

I love my comforter and duvet cover

I love my comforter and duvet cover. I have had it for a while now and it is holding up great. Love that it is cooling!

21 February 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you for your kind review! We truly appreciate your support and hope you continue enjoying many comfortable nights ahead.
Sleep well,
The Buffy Team

Rated 4 out of 5 stars

I like the Buffy Breeze the best!!

I had a great experience with my buffy breeze blanket! Lasted a few years until the second trip to the dry cleaner destroyed the material inside. I decided to try the cloud this time and although I do love it, the material is having some issues. Customer support has been quick and hopefully they will let me exchange it! I do prefer the weight and coolness of the breeze far better than the cloud if that helps you make a decision! :)

9 July 2026
Unprompted review
Buffy logo

Reply from Buffy

Thank you for sharing your experience! We’re sorry to hear your Breeze Blanket was damaged after dry cleaning, but we’re glad our Customer Experience team has been able to assist you. We appreciate your thoughtful feedback comparing the Breeze and Cloud, and we hope you’re back to enjoying restful nights again soon.
Sleep well,
The Buffy Team

Rated 5 out of 5 stars

I love my Buffy Comforter

I love my Buffy Comforter! I’ve had my Comforter for about a year now and it still feels just as soft as when I first unboxed it. I’m still amazed at how light and breathable it feels while keeping me warm at night. Ordering from the website was easy and delivery was very fast and convenient. I would recommend it to anyone still on the fence!

6 July 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you so much for sharing your experience! It means a lot to hear that your comforter is still just as soft and cozy after a year of use. We’re delighted that it’s continued to provide the lightweight comfort and breathability you were looking for, and we’re glad your ordering and delivery experience was smooth from start to finish. Thank you for your recommendation and for being a valued member of the Buffy family. We truly appreciate your support!
Sleep well,
The Buffy Team

Rated 5 out of 5 stars

I am a returning customer

I am a returning customer. I love the Buffy products. I’ve purchased comforters and sheets. My comforter keeps us cool in the summer and warm in the winter. My sheets are so soft and comfortable and I do not sweat. My Products haven’t pilled, ripped or stretched out and still look new. I highly recommend Buffy! You won’t be disappointed.

4 July 2026
Unprompted review
Buffy logo

Reply from Buffy

Hello,
Thank you so much for your continued support! It means a lot to hear that our bedding has continued to perform season after season and has held up so well over time. We truly appreciate you taking the time to share your experience and for recommending Buffy to others. We’re grateful to have you as part of the Buffy family!
Sleep well,
The Buffy Team

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