ArcBest Reviews 

ABF Freight / Pennsylvania Truck Lines: Two Failed Deliveries, a Disrupted Construction Project, and No Response

I am extremely disappointed with the handling of TWO separate shipments of a nearly $1,000 Feather River door purchased through Home Depot.

The first delivery was supposed to come to my residence. The driver refused to bring it up my road, forcing me to meet the truck elsewhere and transport the door myself. This was particularly frustrating because large commercial trucks and semis have successfully traveled this same road delivering lumber and other construction materials. Access was not an impossible obstacle. Perhaps if a driver is uncomfortable maneuvering a commercial delivery truck on a road that other semi-truck drivers have navigated without difficulty, the company should consider assigning that driver a smaller vehicle more suited to his abilities.

To prevent a repeat of that experience, I ordered a second door and had it shipped directly to my contractor’s address. Unbelievably, the second delivery encountered the same refusal to deliver to the designated location. My contractor had to insist that the driver complete the delivery.

When the door finally arrived, the packaging was severely crushed and torn. My contractor photographed the condition of the shipment and refused delivery rather than accept a potentially damaged $1,000 door.

This is not simply an inconvenience. It has disrupted an ongoing home construction project. I have had to coordinate with my contractor, rearrange installation plans, spend considerable time dealing with Home Depot, and now wait for a refund before I can even place another order. My project remains unfinished because I cannot get a door delivered in acceptable condition.

These repeated failures have cost me time, created unnecessary complications for my contractor, and delayed improvements to my home. ABF Freight and Pennsylvania Truck Lines were identified in the shipment tracking. I have reached out regarding these experiences and, so far, have received no response.

Two separate orders. Two delivery failures. A disrupted construction schedule. And no meaningful accountability.

I would appreciate an explanation from the companies involved, including who was responsible for the final deliveries and what will be done to prevent this from happening a third time.

I have photographs documenting the condition of the second shipment.

From the initial call from Michelle T. in San Antonio to handle billing and final delivery by my driver Chris, it was all handled to my expectations. I truly felt they both worked to provide me the best service possible. Would not hesitate to use their service in the future.

Did not pick up pallet as promised and had to contact them to learn why. Eventually had to pay them to switch to another carrier and was promised a refund. Refund didn't happen until I disputed original charge with credit cared company and I'm still waiting on promised refund for the replacement shipment. I was told I had to wait 30 days post delivery for them to hopefully get an invoice and then they could process it. I don't trust them after it took them 3 weeks to process the original refund and have had to dispute the second charge with my credit card company. I knew it was a red flag that they insisted I pay for the replacement shipment, but they had wasted so much time in shipping I did not have time to find another service.

This company was a 4.5 star company until their merger and restructuring. The corporate machine is in action and you can feel the corporate ways now. Try to get a terminal on the line. Try to ask them to do anything that helps the customer. good luck! It's ashame as they sacrafice the service and care towards long time customers because now they can make more money for the big wigs while cutting jobs and service to their customers.

ArcBest lacks transparency and their associates are rude. Would recommend customers and carriers avoid working with this brokerage at all cost. Save yourself the headache.

Damage the product , not responding on claims , Insurance is useless

Believe it or not, I absolutely loathe writing a bad review. I have written very few in my life. They held my delivery hostage because of (supposedly) incorrect Hazmat information. They picked up on friday, hauled to their yard for pre-scheduled monday delivery.

Customer service is abhorrent. They claimed that the one and only person in the company that could work on and release the load for us to pick up didn't come in until 2 (they knew we went home at 2 because our delivery window was 8 to 2, coincidence? probably not). It took me 48 hours to get our load released so we could pick it up. When I called to get the load released for pick up, the one and only person in the company that could schedule wasn't starting work until after 10 .... 2 hours after I called.

I will never, ever, again use this company to deliver for us.

This company was used to transport a purchase from Costco. When I called them to inquire about our expected delivery, customer service was easy to reach. Although the initial answering service was robotic, you could easily press the button to speak with a real person. The person I spoke with was friendly, helpful, and understood my questions. Thank you for providing good customer service in a world where many companies currently have generally crappy customer service.

This company could not find their way out of a wet paper bag! They kept telling me that my delivery would be picked up and about six days later I had to cancel and start all over with a different company. They kept giving me excuses about how they were going to call Central Transport and figure out what was going on.

I want to brag on the deliverer that dropped off my cabinets, Richard Griffin. He was friendly, helpful, and very good at his job. He knew exactly how to park the truck and could use a forklift like no other! Richard helped me make space in our garage and then maneuvered the pallets to where we could push them in very carefully. He provided top tier service and I am very grateful he came at a great time to get the job done before the rain came. Thank you Richard!

I live in Richmond, VA and had a large residential delivery handled by ABF. Of course the oversized pallet was at the front of the trailer and was loaded with little thought of getting unloaded with a hand truck. The reason for the feedback is the driver JAMES was fantastic. He never complained and worked for at least 45 minutes to move the different pallets around and get the oversized pallet positioned to be moved to the lift gate and then off and into our garage. He really was fantastic and would be the kind of employee I would want to represent my company. Please be sure to pass along my compliments to the ABF management in Richmond, VA.

Our relationship started on 03/25/2026 and ended 04/02/2026. They were five days faster than scheduled. I bought a large item from Baileys online and shipped with ABF Freight, tracking-155241219. Every aspect was superb including packaging, handling of freight, communication, punctuality and timing. My driver notified me one hour from delivery and again 10 minutes from arrival. Great experience with full confidence of recommendation, encouragement and hiring their services again.
I wish, tracking could have began when my freight was accepted at first stop, but handling was so well that I can’t complain at all. Big job handled with expertise. Thank you Baileys and ABF or Arcbest.

My experience with ABF Freight was great. I received a clearance call to schedule the delivery, and then an automated call one hour prior to delivery. Then the driver called and mentioned he was a half hour away and would see me soon. Right on time the driver showed up and was engaging and friendly. Not often do things go to plan, especially in the freight world. I was happy will all aspects of service with my ABF delivery. Keep up the great work.

My delivery went exactly like they said it would. The driver was right on time and worked hard to carefully move all of our pallets and put them right where I needed them. He was very friendly and courteous.

Today I had a 13x20’ outdoor shed delivered. I want to thank my driver, Mr. Wilson, for an exceptional delivery. He was very friendly, professional, and went above and beyond to make sure that the experience was smooth. Thank you so much!

They refused to pick up a shipment from my business address and lied about my business having safety concerns, even though they have picked up multiple shipments in the same month from the same address. When I asked the dispatcher in Sacramento, California about what specific safety concerns are preventing the driver from picking up, he refused to answer me and said “ It sounds like you’re not getting me right” then hung up the phone. I called customer service and they were super useless. They kept on transferring me from one to another and ended up with the same dispatcher that doesn’t want to pick up my shipments. They refused to give me back my money or even to specify what safety concerns are preventing them from pick up.

The lady that amswers the phome in Charleston was just so pleasant and went out of her way to find out about what time my shipment would arrive amd where the truck was. She just was plane nice.
The driver got here and we had to off load by hand and he was also very nice and didnt complaim a lick. Very good cistomer service.

Very bad service from marie. She is rude and demeaning and thinks she’s always right.

I used ArcBest to arrange LTL shipping, but the experience has been extremely disappointing.

The initial carrier, AAA Logistics, failed to perform the pickup despite multiple attempts. They went to the wrong address three times, even though I provided accurate details and a map pin with the correct location. Due to their repeated failures, we were forced to change carriers, which caused a significant delay in delivery.

To my surprise, a couple of weeks later ArcBest charged me for the failed pickup attempts by AAA Logistics, as if the issue was my fault. This is unacceptable, as the failure was clearly due to the carrier’s inability to follow the provided instructions.

Additionally, a few days later I was charged extra fees because the delivery location did not have an unloading ramp. The driver used an electric pallet jack to unload the pallet. I explicitly offered to unload it myself, but the driver declined, stating it would take less than a minute and that he would handle it. I am now being charged for a service I did not request and even offered to perform myself.

Overall, these charges are unjustified, and I expect them to be reviewed and corrected.

Delivered on time. Driver got his 18 wheeler way back down my dirt road and unloaded my heavy machine exactly where I asked with zero help. Excellent service. Absolutely would use again. Above and beyond.