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Adax is a Danish design brand founded in Copenhagen in 1982 by Eugen Silfen, built on a strong passion for creativity, curiosity, and uncompromising quality. From the very beginning, the vision was clear: to create bags of a higher standard than what was available on the market. With only a small personal savings as starting capital, this vision marked the beginning of what has grown into an internationally recognized brand. Today, Adax remains a family-owned company driven by the same core values that shaped its foundation. Each year, two collections are developed by Eugen Silfen and the design team, combining Scandinavian aesthetics with functionality, durability, and contemporary trends. The result is a range of timeless bags and accessories designed to be used and appreciated for years - across seasons and generations. Adax offers a versatile universe for quality-conscious and confident women and men who value elegant, functional design. The collections include everything from everyday bags and work essentials to travel pieces and styles suited for special occasions. As an added touch, all leather bags come with a leather care booklet and a protective dust bag to help extend the product’s lifespan. In recent years, Adax has collaborated with well-known Scandinavian designers and creatives, including Stine Goya, Soulland, Carin Wester, and Freya Dalsjø, further strengthening its design profile. Today, Adax is among Northern Europe’s leading bag brands. Products are available through the official Danish webshop, international online platforms, and more than 500 physical retailers across Scandinavia and Germany—making Adax accessible to customers worldwide.
Vestre Hedevej 18, 4000, Roskilde, Denmark
4.6
84 reviews
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I live in Northern California., and worked with Eric Haffner from Adaxa Home. He was fantastic. Patient, answered all of my questions immediately, got back to me fast, and no BS. I got the loan in two days after I gave him my info, and no home inspection was needed.
His info: (630)484-5876
If you are ordering an Adax bag to the United States, be prepared for very high import tariffs — around 60% of the bag’s price. Although Adax is marketed as a Danish/European brand, the bag I received was manufactured in India, which triggered U.S. Section 301 tariffs. These charges were not clearly disclosed at checkout, and the duty bill came as a surprise after shipping.
The bag itself is nice, but the unexpected tariff completely changes the final cost and value proposition. A bag that seems reasonably priced can quickly become extremely expensive once duties are added.
Reply from Adax Officielle Webshop
Dear Kate,
Thank you for sharing your feedback. We’re sorry to hear that your experience with import duties was unexpected.
To clarify, Adax is a Danish brand. All our bags are designed in Denmark and handmade in India, a collaboration that has been in place for over 25 years. We provide information about this on our website and on each product page, so customers are aware of the craftsmanship and origin of our bags: https://adaxshop.com/blogs/responsability/people
Import duties, taxes, and tariffs are the responsibility of the customer. These fees are not collected or covered by us. We always recommend checking current tariffs before placing an order, especially for countries like the United States where import duties can vary and change over time. We inform customers about this in multiple places, including our Terms of Trade (accepted at checkout) and our FAQ page, so that customers ordering from outside the EU (or vice versa) are aware that additional charges may occur.
Even though customs and tariffs are not charged by us, and that most customers shopping online today are aware of import duties, we continuously work to improve our customer experience by providing clear information about customs and tariffs, so everyone can make informed decisions.
We’re glad to hear that you like your Adax bag, and we truly appreciate your feedback. We hope this also helps future customers better understand import duties and the origin of our products.
Kind regards,
Team Adax
Second incident with them. This time, the transport company they work with decided to leave my order in a parcel shop 64km far away from where it should have been left. I contacted Adax customer service, and the only thing they told me is: that the transport company maybe decided to leave it there because the other Parcel shop was full, and that I SHOULD GET IN CONTACT with the transport company, because they can't do anything!
Excuse me??? How am I supposed to get to a destination which is 64km far away and who is going to pay me the costs?!!!!
In other words:that they don't care.
I don't recommend buying on their web, because in case of any complication, caused by them or their transport company, you are left on your own.
Reply from Adax Officielle Webshop
Dear Sonia,
Thank you for sharing your feedback. We are sorry for the inconvenience caused by GLS with the delivery to the parcel shop.
We would like to clarify what happened in this case: before shipment, you contacted us asking to change the delivery point. In order to do that, the order would have needed to be cancelled and placed again with the correct parcel shop. We also put the parcel on hold and offered to cancel it so you could select a different delivery point.
You then confirmed that we should proceed with sending the order, which is why it was shipped to the originally chosen parcel shop. Once the shipment is handed over to the transport company, the delivery is fully managed by them, and sometimes a parcel shop may be changed if the chosen one is closed, full, or otherwise unavailable. This is clearly stated in our Terms of Trade, which customers accept at checkout.
To avoid this in the future, we recommend choosing home delivery, which ensures the package is delivered directly to your address.
We understand this situation was inconvenient, and we always strive to assist our customers as much as possible within the limits of the delivery service.
Kind regards,
Team Adax
I purchased the Addy Latte handbag from Adax Bags and I’m thoroughly disappointed. The bag has a dreadful chemical smell that hasn’t faded, even after weeks of airing. The quality is substandard — after just a month, it looks worn and cheap.
I raised a complaint, but was told nothing could be done as the 14-day return period had passed. Very poor service. I won’t be shopping with Adax again and wouldn’t recommend them.
I would like to shear my resent expierence with Adax costumer service. I had some issues on sale so I emailed them. Got the answear to my email the next day. The problem was solved in 24 hours. In 3 days bag was already in front of my door in Stockholm. It is very rare that you expierence such a great costumer service. AMAZING.
The bag arrived extreamly well packed and is beautiful! The quality ir amazing. Definetelly going to order again, because my expierence got me a trust in the company itself. The only one thing which Adax should think about is the dust bag which was like 2 times smaller then bag itself.
Recommended.
Wish I have read the reviews earlier, but I guess I was too influenced by the influencers that I follow on Instagram lol. I ordered two bags: the portofino shoulder Lotte in black and Rozanno Marlin braided chocolate. When I received my order I checked the bags and at first it looked good, but here’s the thing: Once I went outside with it (and the light outside is obvious more clear, maybe bad lighting in my house idk?) I saw the bag had multiple damages. I have to say. It is disappointing.. you can tell either it has been used or I got a sample or whatever.. i have kept the bag in my closet untill yesterday to use. Hope the store reach to me for a solution, cause I don’t really know what to do and from what I am seeing I’m not willing to pay a return fee.
I’ve ordered 3 bags within this week from Adax webshop. The bags are so cute, prices are affordable and they delivered products in only 1 day(I live in Denmark). What’s not to like? 🥰
The customer service was so disappointing. They cancelled my order after I paid already with no explanation while I was the one who contacted them to ask about my order details. Also they denied that I paid while I show them screenshots of the email approval .
Reply from Adax Officielle Webshop
Dear Nafla Hamed,
Thank you for your feedback. We always want to do better! In this case, we would however like to tell our side of the case. We asked you to send some identification as our system wouldn’t accept your shipping details and we couldn’t verify you. As you wouldn’t send any, we unfortunately had to cancel the order. We have never drawn any money from your account. We understand your disappointment, but as we experience a lot of fraud, we have to be thorough.
All the best Team Adax
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