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Help for Researchers

Learn how to recruit participants for research with our platform and tools.

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Get Started

Learn the basics, like setting up your account, an overview of product features, and our best practice recommendations.

Launch & Manage Projects

Get help with targeting the right people, screening and scheduling, incentives distribution, pausing or closing projects, and more.

Your Hub Panel

Explore topics about recruiting your own users, like opt-in forms, segments and filters, and invite rules and limits.

UI's Recruit Panel

Learn more about recruiting from our panel, including how we deter fraud, feasibility checks, and the participant experience.

Account & Billing

How to edit your researcher account details, manage notifications, view your invoices, add payment methods, and more.

Team Management

For team admins—set up roles and permissions, configure templates and defaults, access team usage and spend reports, and more.

Integrations

Connect User Interviews to all of your favorite research tools, including Qualtrics, Sprig, SurveyMonkey, Loop11, Lookback, and more.

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Browse all researcher support

Still stuck? Use our researcher support request form to contact our team.

Top help articles for researchers

How do I launch a project?
Choose from dozens of currencies and incentive types
What are best practices for building a screener survey?
How does User Interviews deter fraud on the platform?
The admin’s guide to setup & success with Research Hub

Researcher support topic tags

For Admins
Recruit
Research Hub
Pricing & Subscriptions
Screener Surveys
Scheduling & Calendars
Incentives
Document Signing
Emails & Messaging

Help for Participants

Learn how to earn money by joining our research panel and participating in studies.

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Get Started

Join our panel, get general information about UI, and learn important policies to be aware of as a participant.

Participate in Studies

Get help with finding studies you’re interested in, canceling or rescheduling sessions, contacting researchers, and more.

Incentives

Everything you need to know about redeeming your incentive.

Account & Login

Create and manage a participant account, edit your profile, and troubleshoot login issues.

Referrals

Learn how to earn money by referring a friend to our participant panel.

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Browse all participant support

Still stuck? Use our participant support request form to contact our team.

Top help articles for participants

Redeem your incentive
So, how does this all work?
Cancel or reschedule your session
What policies should I be aware of as a participant?
Earn money with our participant referral program

Participant support topic tags

Policies & Eligibility
Verifying Your Account
Study Applications
Session Scheduling & Participation
Communicating with Researchers
Earning Money
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