Return Policy



Our Pledge

Pantone stands behind its products. If you are not completely satisfied with any item purchased from our website, you may return it at your own expense within 30 days of purchase, pursuant to the following procedures and exceptions below.



Products Purchased From 3rd Party Vendors

Products purchased from third-party vendors should be returned directly to those vendors, subject to vendors’ stated return policies.



Exceptions For Defective Products

Products that are shown to be defective and are still under warranty, are excluded from this policy and are subject to the terms of the warranty policy accompanying such products.



How To Return A Pantone Product

To properly return a product to Pantone, you MUST first obtain a Return Merchandise Authorisation (RMA) number.



Click here to download a Return Merchandise Authorization (RMA) form.



If you need further assistance obtaining an RMA, you can email Pantone's Customer Service Department pantoneorders@pantone.com or call 201-935-5500 during business hours; 8:00 am- 5:00 pm, Eastern U.S. time.



Pantone is not responsible for, and does not honour, returns sent without an RMA number. Returns must be shipped to Pantone within 15 days of receiving your RMA number and must comply with the following conditions:



All products must be 100% complete, in as-new condition, and include any media, documentation or other items from the original shipment

All products must include the Pantone provided RMA number on the outside of the box

All products must include the Pantone provided RMA form inside the box

All return products must be in their original packaging

We strongly recommend that you track all return shipments as we are not liable for products lost in transit. Pantone is not responsible for returns that are improperly packaged, altered or physically damaged. All returns received will be inspected to determine eligibility for credit, replacement, exchange or repair at our discretion. After examination, Pantone will issue any credit, replacement, exchange or repair, less new shipping and handling charges.



When Can I Expect My Refund?

Once we receive your package, we will process it as soon as possible, typically within 5 business days. Once credited, your bank or credit card payment company may require additional time – as much as 1 to 2 billing cycles – to credit your account. We appreciate your patience!



Items Excluded From Return Policy

Some items are custom-made or otherwise consumable and therefore not eligible for return. Such products include opened software and consumables, i.e., swatch cards and replacement pages, as well as custom created On Demand Prints.



Given the proprietary nature of our forecasting products, such as our PantoneView Colour Planner or Home + Interiors books, sales of these products are final and not subject to return unless completely sealed and unopened.