“I had the pleasure of working closely with Lupe Gonzalez for over 3½ years during our time together at Headspace, and she remains one of the most impactful leaders I’ve ever worked with in my career. Lupe’s deep expertise in Customer/Member Care & Advocacy, paired with her strategic mindset, enabled her to consistently elevate both our team’s performance and the quality of experience for our Headspace members. Lupe's leadership was not only grounded in operational excellence, but in a genuine commitment to empathy, inclusivity & continuous learning - qualities that I know directly shaped our company culture for the better. Lupe has an intrinsic ability to balance big-picture thinking with practical, scalable execution - and her guidance helped us solve complex problems, align cross-functional partners, and build a support organization that truly heard, championed & meet our members’ needs. I’m so grateful for the opportunity to have learned (and continue to learn) from Lupe as a trusted leadership peer and collaborator, who I'd recommend her without reservation.”
Lupe Gonzalez
Los Angeles, California, United States
2K followers
500+ connections
Activity
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My team and I had the pleasure of working closely with Raquel during my time at Headspace, where she was our Customer Success partner at PartnerHero.…
My team and I had the pleasure of working closely with Raquel during my time at Headspace, where she was our Customer Success partner at PartnerHero.…
Shared by Lupe Gonzalez
Experience
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Licenses & Certifications
Volunteer Experience
Projects
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CX Unfiltered
- Present
CX Unfiltered shares perspectives on customer experience, support operations, and leadership in moments of growth and change. The focus is on making complex operational challenges more practical and human, with an emphasis on clarity, structure, and how teams actually work.
Honors & Awards
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Winner - CX Impact Award - Outstanding Practitioner
CXPA
Recognizes leaders who exemplify excellence in customer experience and make a meaningful impact through leadership, innovation, and customer-focused execution.
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Winner - Gartner 1and1 Silver Award - Organizational Transformation
Gartner
Recognizes organizations that drive meaningful improvements in customer experience through operational, product, and service enhancements that impact both customers and business performance.
Languages
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Spanish
Professional working proficiency
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English
Native or bilingual proficiency
Recommendations received
15 people have recommended Lupe
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Shanna Goodell
So energized by this conversation! There is something powerful about sitting around a table with thoughtful, forward leaning leaders who care deeply about how we actually make development stick. What excites me most is how far the conversation has evolved. We are no longer debating whether AI belongs in leadership development. We are exploring how to use it to create meaningful, measurable impact. Not incremental improvement, but reimagining what a truly transformative leadership journey could look like. I have leveraged Pinnacle AI Coach Pascal, and I have found tremendous value in the real time reflection, nudges, and contextual support. The ability to have coaching show up in the flow of work is a game changer. Even more compelling is the potential to surface patterns across teams and translate individual growth into organizational insights! Thank you Alexei Dunaway and Shelby Wolpa for hosting such a meaningful evening.
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