Your customers are moving through the world in real time, on their phones, out in the world, switching between the channels they actually use. Today's launch is all about meeting them there. Here's what's new: 📍 Geofencing: trigger a message on any channel the moment a customer walks into a real-world place. Native, no separate location vendor required. 📱 Live Activities and Live Updates: real-time updates that live on the lock screen, no app open needed. Think delivery tracking, live scores, ride progress. 💬 Bring your own SMS: connect the provider that fits your region, keep the relationships you already have, and route by market from one workspace. 📥 Notification inbox: give customers a place to return to, so a dismissed message doesn't have to mean a missed one. We didn't stop there. WhatsApp templates you can build and submit for approval without leaving Customer.io, channel and topic preference controls that respect how each person wants to hear from you, in-context tooltips, message frequency caps, and a cleaner platform across the board (dark mode included). It all runs on the same data and logic you've already built, so the more places you show up, the more every moment connects. Want the full walkthrough? Join us live on August 6: https://lnkd.in/ej8wZCmW Or read all about it here: https://lnkd.in/eb3EJFmB
Customer.io
Software Development
Portland, Oregon 45,103 followers
Email, push notifications, text messages, in-app messages, webhooks: automated and powered by your data.
About us
Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships. Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications. Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day. Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.
- Website
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https://customer.io
External link for Customer.io
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Portland, Oregon
- Type
- Privately Held
- Founded
- 2012
- Specialties
- marketing, analytics, customer retention, user retention, email marketing, email, SMS, push notifications, lifecycle marketing, customer engagement, remote work, in-app messages, cdp, customer data, marketing automation, customer data platform, and behavioral messaging
Products
![Click here to view Customer.io]()
Customer.io
Marketing Automation Software
We’re the customer engagement platform for tech-savvy marketers. Trigger email, push, in-app, SMS, webhooks, and more with Customer.io. Gain control over behavioral data to personalize customer communication and drive engagement. Start a free trial.
Locations
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Primary
Get directions
Portland, Oregon 97210, US
Employees at Customer.io
Updates
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Customer.io reposted this
Plain text emails are now outperforming heavily designed ones. Personalization beats polish. That's one of several findings from Customer.io's Customer Messaging in 2026 report, presented by CMO Jason Lyman at Business of Apps London 2026, alongside a conversation with Wendy Z., Senior Lifecycle Marketing Manager at Attio. A few things worth knowing: ✅ 96% of marketers are experimenting with AI, but most expect its real future impact to be on decision-making, not content creation ✅ Mobile messaging has become a coordination problem, not an execution one — SMS, push, and in-app each do a different job ✅ Retention needs its own owned metrics. Acquisition ability doesn't determine who wins a category ✅ Introducing AI before building clean systems and data models just scales chaos faster Before any message goes out, answer what you're trying to get the customer to do, why this customer, and why now. Skip one of those, and you are just pushing noise. Full breakdown here 👇
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Customer.io reposted this
🚨 We’re growing our People Experience team at Customer.io ! 🚨 You’ll partner with leaders to shape organizational design, coach through performance conversations, guide change, leverage people analytics to drive decisions, and help build high-performing teams across a global organization. A few things I genuinely appreciate about working at Customer.io: ✨ Fully remote ✨ 100% employer-paid medical, dental, vision, and mental health premiums for employees and their families ✨ Monthly remote work and coworking stipends ✨ Unlimited PTO Interested? Apply to the role here: https://lnkd.in/gF-bGYDY
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🎉 Customer.io is now part of Lenny Rachitsky's Product Pass. If you're new to Customer.io, you can now get 1 year free of Customer.io Essentials through Product Pass, a $1,200 value. Yup, you heard that right. Free. If you're not already a Product Pass subscriber, sign up now to get $40K+ in premium AI tools and products, including Customer.io: https://lnkd.in/gg54M49K
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Notion is a global brand with millions of users worldwide. That sounds like a good thing until you realize how complicated that makes customer communication. Meli M. and her team needed help scaling communication to people in different locations and speaking different languages. The team set up localized onboarding campaigns tailored to the recipient’s location and language, specifically targeting the Korean and French markets. Plus, they experimented with more personalized campaigns based on product usage. These campaigns deeply resonated with users worldwide, fostering better engagement and leading to a notable lift in conversion rates by 6-7%. Read the full story: https://lnkd.in/gApQh-27
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Your customers aren't sitting still. They're moving through the world in real time, living on their screens, switching between their favorite apps and across all of the channels they use. We’re about to launch over 10 new features to help you show up the moment it matters most: on their lock screen when something changes, in the real world, through the messaging channels they prefer, and in a place they keep coming back to. 👀 We're walking through all of it live on Thursday, August 6th. Save your spot and get a first-row seat as the new features debut. Save your spot → https://lnkd.in/ej8wZCmW
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What does your team actually do with inactive contacts? We asked our audience and found out that only 50% have a formal sunset policy. A quarter of marketers run a re-engagement campaign first, then suppress (also a solid option). But 16% copped to being reactive suppressors. And 11% said they haven't done anything yet. What about you? How are you handling inactive contacts?
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