hello, thanks for the above but i have been using stripe on both of my websites since may of last year and all of a sudden both of my websites are having the same issue. surely it should not be down to me to figure out and check javascript erros or exlude pages from caching.
clearly something has happened on a techincal level that has caused this
the plugin on both sites are up to date
Hi @andrewrobo!
I completely understand your frustration and I understand why you would expect us to investigate what may have changed rather than ask you to work through JavaScript errors or caching settings yourself.
We’re not currently seeing a widespread issue with SCA/3D Secure payments, so this may be something specific to the sites, their environment, or another factor affecting the payment flow.
To help us resolve this issue as quickly as possible and gather all the information we need, could you please contact us directly through WooCommerce Support?
You don’t need to explain everything again. Simply create a ticket and share the link to this support thread so our team can review the conversation and see all the troubleshooting steps we’ve already completed.
Once you’ve submitted the ticket, please let me know here. I’ll make sure we can follow up on it as quickly as possible and continue the investigation with you.
Thank you for your cooperation and patience.
i cant find anywhere on that page for creating a ticket
Hi there!
Could you please try using the following link to contact WooCommerce Support?
Contact WooCommerce Support
Alternatively, you can create a support ticket by following these steps:
WooCommerce.com → My Account → Support
The Get in Touch button is located in the bottom-right corner of the page.
Please note that you may need to create a WooCommerce.com account or log in to your existing account before you can access the support page.
