{"id":8736590,"date":"2023-07-17T12:07:35","date_gmt":"2023-07-17T10:07:35","guid":{"rendered":"https:\/\/docs.woocommerce.com\/?post_type=documentation&#038;p=3332299"},"modified":"2026-09-02T11:55:21","modified_gmt":"2026-09-02T09:55:21","slug":"getting-started-with-in-person-payments-woopayments","status":"publish","type":"documentation","link":"https:\/\/woocommerce.com\/document\/getting-started-with-in-person-payments-woopayments\/","title":{"rendered":"Getting started with In-Person Payments with WooPayments"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">With <\/span><b>WooCommerce In-Person Payments<\/b><span style=\"font-weight: 400\">, <\/span>your customers can pay for products and services in-person using the <a href=\"https:\/\/woocommerce.com\/products\/m2-card-reader\/\">M2 card reader<\/a>, <a href=\"https:\/\/woocommerce.com\/products\/wisepad3-card-reader\/\">WisePad 3 card reader<\/a>, or <a href=\"#collecting-tap-to-pay\">Tap to Pay<\/a> on a compatible iPhone or Android device.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Currently, <strong>In-Person Payments<\/strong> &amp; <strong>Tap to Pay for WooPayments<\/strong> are available for the following countries and features:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Country \/ Features<\/th><th>Card Reader model for In-Person Payments<\/th><th>Tap to Pay on iPhone<\/th><th>Tap to Pay on Android<\/th><\/tr><\/thead><tbody><tr><td>US \ud83c\uddfa\ud83c\uddf8<\/td><td><a href=\"https:\/\/woocommerce.com\/products\/m2-card-reader\/\">M2<\/a><\/td><td>\u2705<\/td><td>\u2705<\/td><\/tr><tr><td>Canada \ud83c\udde8\ud83c\udde6<\/td><td><a href=\"https:\/\/woocommerce.com\/products\/wisepad3-card-reader\/\">WisePad 3<\/a><\/td><td>\u274c<\/td><td>\u2705<\/td><\/tr><tr><td>UK \ud83c\uddec\ud83c\udde7<\/td><td><a href=\"https:\/\/woocommerce.com\/products\/wisepad3-card-reader\/\">WisePad 3<\/a><\/td><td>\u2705<\/td><td>\u2705<\/td><\/tr><tr><td>Australia \ud83c\udde6\ud83c\uddfa<\/td><td><a href=\"https:\/\/woocommerce.com\/products\/wisepad3-card-reader\/\">WisePad 3<\/a><\/td><td>\u274c<\/td><td>\u274c<\/td><\/tr><tr><td>Finland \ud83c\uddeb\ud83c\uddee<\/td><td><a href=\"https:\/\/woocommerce.com\/products\/wisepad3-card-reader\/\">WisePad 3<\/a><\/td><td>\u274c<\/td><td>\u274c<\/td><\/tr><tr><td>Luxembourg \ud83c\uddf1\ud83c\uddfa<\/td><td><a href=\"https:\/\/woocommerce.com\/products\/wisepad3-card-reader\/\">WisePad 3<\/a><\/td><td>\u274c<\/td><td>\u274c<\/td><\/tr><tr><td>Ireland \ud83c\uddee\ud83c\uddea<\/td><td><a href=\"https:\/\/woocommerce.com\/products\/wisepad3-card-reader\/\">WisePad 3<\/a><\/td><td>\u274c<\/td><td>\u274c<\/td><\/tr><tr><td>Netherlands \ud83c\uddf3\ud83c\uddf1<\/td><td><a href=\"https:\/\/woocommerce.com\/products\/wisepad3-card-reader\/\">WisePad 3<\/a><\/td><td>\u274c<\/td><td>\u274c<\/td><\/tr><tr><td>Singapore \ud83c\uddf8\ud83c\uddec<\/td><td><a href=\"https:\/\/woocommerce.com\/products\/wisepad3-card-reader\/\">WisePad 3<\/a><\/td><td>\u274c<\/td><td>\u274c<\/td><\/tr><tr><td>New Zealand \ud83c\uddf3\ud83c\uddff<\/td><td><a href=\"https:\/\/woocommerce.com\/products\/wisepad3-card-reader\/\">WisePad 3<\/a><\/td><td>\u274c<\/td><td>\u274c<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 id=\"requirements\" class=\"wp-block-heading\"><span style=\"font-weight: 400\">Requirements<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You will need to meet the following requirements in order to collect payments in-person using WooPayments:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A connection to the Internet via WiFi or cellular data.<\/li>\n\n\n\n<li>The latest version of <strong><a href=\"https:\/\/woocommerce.com\/products\/woopayments\/\">WooPayments<\/a><\/strong>. <\/li>\n\n\n\n<li>A WooPayments account based in one of the following countries:\n<ul class=\"wp-block-list\">\n<li>Australia<\/li>\n\n\n\n<li>Canada<\/li>\n\n\n\n<li>Finland<\/li>\n\n\n\n<li>Ireland<\/li>\n\n\n\n<li>Luxembourg<\/li>\n\n\n\n<li>Netherlands<\/li>\n\n\n\n<li>New Zealand<\/li>\n\n\n\n<li>Singapore<\/li>\n\n\n\n<li>United Kingdom<\/li>\n\n\n\n<li>United States<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>A WooPayments account in good standing.<\/li>\n\n\n\n<li>The latest version of the Woo Mobile App.<\/li>\n\n\n\n<li>A device running iOS 15+ or Android 8+.<\/li>\n\n\n\n<li>The <a href=\"https:\/\/woocommerce.com\/mobile\/\">Woo Mobile App<\/a> is connected to your site.<\/li>\n<\/ul>\n\n\n\n<h3 id=\"requirements-ttp\" class=\"wp-block-heading\">Additional requirements for Tap to Pay<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Using <a href=\"https:\/\/woocommerce.com\/document\/woopayments\/in-person-payments\/tap-to-pay-iphone\/\">Tap to Pay on iPhone<\/a> and <a href=\"https:\/\/woocommerce.com\/document\/woopayments\/in-person-payments\/tap-to-pay-android\/\">Tap to Pay on Android<\/a> have specific requirements and processes for accepting payments. Please view the relevant page for your particular device.<\/p>\n\n\n\n<h3 id=\"fees\" class=\"wp-block-heading\"><strong>In-Person Payments fees<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to the above requirements, the fees for accepting In-Person Payments are different than the fees for accepting online payments. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The fees for In-Person Payments are dependent on the country your business is located in. You can find more information on <a href=\"https:\/\/woocommerce.com\/document\/woopayments\/fees-and-debits\/fees\/\">our fees page<\/a>.<\/p>\n\n\n\n<h2 id=\"charging\" class=\"wp-block-heading\">Charging your card reader<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">Allow your reader to fully charge before the first use. Both the <a href=\"https:\/\/woocommerce.com\/products\/m2-card-reader\/\">M2<\/a> and the <a href=\"https:\/\/woocommerce.com\/products\/wisepad3-card-reader\/\">WisePad 3<\/a> readers ship partially charged, but we recommend that you charge your reader fully before the first use. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\"><span style=\"font-weight: 400\">To charge your reader<\/span>, use the supplied cable to connect the USB-C on the reader to a USB charger. A full charge will take a few hours.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">With a full charge, the reader should be able to process <\/span>600 to 800 contactless transactions<span style=\"font-weight: 400\"> before needing a recharge<\/span>. <\/p>\n\n\n\n<h2 id=\"connecting\" class=\"wp-block-heading\">Connecting your card reader<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your reader will need to be connected to your device using the WooCommerce Mobile App. You should not pair the card reader in your phone or tablet\u2019s settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">To connect your reader:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate<span style=\"font-weight: 400\"> to <strong>Menu<\/strong> page.<\/span><\/li>\n\n\n\n<li>Select<span style=\"font-weight: 400\"> <strong>Payments<\/strong>:<\/span><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/menu-payments-ipp.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/menu-payments-ipp.webp?strip=all&w=704\" alt=\"\" class=\"wp-image-18734003683403\" style=\"width:315px;height:auto\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/menu-payments-ipp.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/menu-payments-ipp.webp?resize=300,649 300w\" sizes=\"auto, (max-width: 563px) 100vw, 563px\" \/><\/a><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Tap <strong>Continue setup<\/strong> for In-Person Payments:<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/ipp-incomplete.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/ipp-incomplete.webp?strip=all&w=704\" alt=\"\" class=\"wp-image-18734003683472\" style=\"width:315px;height:auto\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/ipp-incomplete.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/ipp-incomplete.webp?resize=300,649 300w\" sizes=\"auto, (max-width: 563px) 100vw, 563px\" \/><\/a><\/figure>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>T<span style=\"font-weight: 400\">ap the <strong>Connect card reader<\/strong> <\/span>button:<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/IMG_0F17D882ECAB-1.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/IMG_0F17D882ECAB-1.webp?strip=all&w=704\" alt=\"\" class=\"wp-image-18734003683393\" style=\"width:334px;height:auto\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/IMG_0F17D882ECAB-1.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/IMG_0F17D882ECAB-1.webp?resize=300,649 300w\" sizes=\"auto, (max-width: 563px) 100vw, 563px\" \/><\/a><\/figure>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li><span style=\"font-weight: 400\">Tap <strong>OK<\/strong> to allow the WooCommerce Mobile App to use your device&#8217;s Bluetooth capabilities to scan for your card reader.<\/span><\/li>\n\n\n\n<li>Turn on your card reader by holding the power button for one second.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/IMG_583560E7118A-1.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/IMG_583560E7118A-1.webp?strip=all&w=704\" alt=\"\" class=\"wp-image-18734003683480\" style=\"width:315px;height:auto\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/IMG_583560E7118A-1.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/IMG_583560E7118A-1.webp?resize=300,649 300w\" sizes=\"auto, (max-width: 563px) 100vw, 563px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><br><\/p>\n\n\n\n<div class=\"wp-block-wccom-alert\" aria-label=\"Alert section\"><p class=\"wp-block-wccom-alert__title\"><strong>NOTE: <\/strong>Keep the card reader near the mobile device while the WooCommerce Mobile App completes the scanning process.<\/p><\/div>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>Tap <strong>Connect to Reader<\/strong> to begin the connection process.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/IMG_966E6994F59B-1.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/IMG_966E6994F59B-1.webp?strip=all&w=704\" alt=\"\" class=\"wp-image-18734003683482\" style=\"width:315px;height:auto\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/IMG_966E6994F59B-1.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/IMG_966E6994F59B-1.webp?resize=300,649 300w\" sizes=\"auto, (max-width: 563px) 100vw, 563px\" \/><\/a><\/figure>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li>Tap the <strong>Allow While Using App<\/strong> prompt when asked.<\/li>\n<\/ol>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#ffdfb4\"><strong>NOTE: <\/strong>Starting <em>Oct 13th, 2025<\/em> a new firmware update may require an additional pairing step. If applicable, you will see a 6-digit code on both the card reader and in the mobile app. If these numbers match, confirm on both devices that you wish to complete the pairing process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">That\u2019s it: your reader is now connected and ready to accept payments<\/span>!<\/p>\n\n\n\n<h2 id=\"accepting-payments\" class=\"wp-block-heading\">Accepting payments in-person<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When collecting a payment, In-Person Payments supports the following payment methods:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cash<\/strong><\/li>\n\n\n\n<li><strong>Card reader<\/strong>\n<ul class=\"wp-block-list\">\n<li>You&#8217;ll also be given the option to use <a href=\"#requirements-ttp\">Tap to Pay<\/a> to collect the payment if you are using a supported device.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Shareable payment link<\/strong>\n<ul class=\"wp-block-list\">\n<li>This link can be shared with a customer and used to pay for the order online.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Scan to Pay<\/strong>\n<ul class=\"wp-block-list\">\n<li> This will generate a QR code that a customer can scan to pay for the order online.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/CleanShot-2024-03-01-at-17.27.48@2x.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"568\" height=\"584\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/CleanShot-2024-03-01-at-17.27.48@2x.webp?strip=all&w=704\" alt=\"\" class=\"wp-image-18734003683391\" style=\"width:280px;height:auto\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/CleanShot-2024-03-01-at-17.27.48@2x.webp 568w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/05\/CleanShot-2024-03-01-at-17.27.48@2x.webp?resize=300,308 300w\" sizes=\"auto, (max-width: 568px) 100vw, 568px\" \/><\/a><\/figure>\n\n\n\n<h3 id=\"what-orders-are-eligible-for-in-person-payments\" class=\"wp-block-heading\">What orders are eligible for in-person payments?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are eligible for In-Person Payments if <strong>all<\/strong> of the following are true:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The order status is&nbsp;<strong>pending<\/strong>,&nbsp;<strong>on hold<\/strong>,&nbsp;<strong>processing<\/strong>&nbsp;or&nbsp;<strong>failed<\/strong>.<\/li>\n\n\n\n<li>The payment method is&nbsp;<strong>cash on delivery<\/strong>,&nbsp;<strong>woocommerce_payments<\/strong> or&nbsp;<strong>none<\/strong> (the payment assigned when an order is <a href=\"https:\/\/woocommerce.com\/document\/getting-started-with-in-person-payments-woopayments\/#section-7\">created manually<\/a>).<\/li>\n\n\n\n<li>The Store\u2019s address is set to an address in a supported country from the list at the top of this page.<\/li>\n\n\n\n<li>The currency is&nbsp;the native currency for the store&#8217;s country.<\/li>\n\n\n\n<li>The order is <strong>not<\/strong> paid.<\/li>\n\n\n\n<li>The order is <strong>not<\/strong> refunded.<\/li>\n\n\n\n<li>The order does <strong>not<\/strong> include any subscription products.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-creating-orders-and-collecting-payments\" class=\"wp-block-heading\">Creating orders and collecting payments<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With In-Person Payments, there are two ways of creating orders for payments:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"#build-orders-and-collect-payments\">Build orders and collect payments<\/a><\/li>\n\n\n\n<li><a href=\"#collect-order-payment\">Collect payments for an order placed online<\/a><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that when collecting payment for orders through In-Person Payments, it is <strong>only possible to collect the full order amount<\/strong>. If you would like to be able to charge for a partial order amount, consider splitting that order into separate smaller orders for each separate partial amount you would like to charge.<\/p>\n\n\n\n<h3 id=\"build-orders-and-collect-payments\" class=\"wp-block-heading\">Build orders and collect payments<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With In-Person Payments, you can build an order in the Woo Mobile App and collect payment immediately. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To build an order and collect payment:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to the <strong>Orders<\/strong> section of the Woo Mobile App.<\/li>\n\n\n\n<li>Tap on the <code>+<\/code> icon in the top-right corner to create an order.<\/li>\n\n\n\n<li>To add products to the order, you can either:\n<ul class=\"wp-block-list\">\n<li>Scan product barcodes using your device&#8217;s camera.\n<ul class=\"wp-block-list\">\n<li>If the barcode matches a SKU for a product available on your store, it will automatically be added to the order.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Select <strong>Add Products<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If you choose <strong>Add Products<\/strong>, select the product(s) you&#8217;d like to add to the order and tap the <strong># Product(s) Selected<\/strong> button to add the product(s) to the order.<\/li>\n\n\n\n<li>After the order is fully created, select the <strong>Collect Payment<\/strong> button to take payment.<\/li>\n\n\n\n<li>Choose how to collect payment.\n<ul class=\"wp-block-list\">\n<li><strong>Cash<\/strong> allows you to accept cash for the order.<\/li>\n\n\n\n<li><strong>Card Reader<\/strong> allows the customer to insert, swipe, or tap their preferred payment method using the connected card reader(<strong>M2 or WisePad 3<\/strong>)<\/li>\n\n\n\n<li><strong><a href=\"#collecting-tap-to-pay\">Tap to Pay<\/a><\/strong> allows the customer to tap their preferred payment method using your compatible device.<\/li>\n\n\n\n<li><strong>Share Payment Link<\/strong> allows you to send a web link to the customer for them to pay online.<\/li>\n\n\n\n<li><strong>Scan to Pay<\/strong> displays a QR code that allows the customer to pay online.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-wccom-alert\" aria-label=\"Alert section\"><p class=\"wp-block-wccom-alert__title\"><strong>NOTE:<\/strong><em>&nbsp;<\/em>For a custom amount without inventory tracking, tap the&nbsp;<strong>Add Custom Amount<\/strong>&nbsp;button instead of selecting a product. This is perfect when you need to add a custom amount to a transaction such as at trade shows, craft fairs, or for services.<\/p><\/div>\n\n\n\n<div class=\"wp-block-jetpack-slideshow\" data-effect=\"slide\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1125\" height=\"2436\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003350695\" data-id=\"18734003350695\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/orders-ipp.jpeg?w=768\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/orders-ipp.jpeg 1125w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/orders-ipp.jpeg?resize=600,1300 600w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/orders-ipp.jpeg?resize=768,1662 768w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/orders-ipp.jpeg?resize=709,1536 709w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/orders-ipp.jpeg?resize=946,2048 946w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/orders-ipp.jpeg?resize=300,650 300w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/orders-ipp.jpeg?resize=958,2074 958w\" sizes=\"(max-width: 1125px) 100vw, 1125px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003683466\" data-id=\"18734003683466\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-new-order.webp?w=563\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-new-order.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-new-order.webp?resize=300,649 300w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1125\" height=\"2436\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003350700\" data-id=\"18734003350700\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-add-product-or-scan.jpeg?w=768\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-add-product-or-scan.jpeg 1125w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-add-product-or-scan.jpeg?resize=600,1300 600w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-add-product-or-scan.jpeg?resize=768,1662 768w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-add-product-or-scan.jpeg?resize=709,1536 709w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-add-product-or-scan.jpeg?resize=946,2048 946w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-add-product-or-scan.jpeg?resize=300,650 300w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-add-product-or-scan.jpeg?resize=958,2074 958w\" sizes=\"(max-width: 1125px) 100vw, 1125px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003683419\" data-id=\"18734003683419\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-product-selected.webp?w=563\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-product-selected.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-product-selected.webp?resize=300,649 300w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1125\" height=\"2436\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003350704\" data-id=\"18734003350704\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-collect-payment-1.jpeg?w=768\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-collect-payment-1.jpeg 1125w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-collect-payment-1.jpeg?resize=600,1300 600w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-collect-payment-1.jpeg?resize=768,1662 768w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-collect-payment-1.jpeg?resize=709,1536 709w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-collect-payment-1.jpeg?resize=946,2048 946w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-collect-payment-1.jpeg?resize=300,650 300w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-collect-payment-1.jpeg?resize=958,2074 958w\" sizes=\"(max-width: 1125px) 100vw, 1125px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003683496\" data-id=\"18734003683496\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/IMG_3DD97953F6EF-1.webp?w=563\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/IMG_3DD97953F6EF-1.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/IMG_3DD97953F6EF-1.webp?resize=300,649 300w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<h3 id=\"collect-order-payment\" class=\"wp-block-heading\"><span style=\"font-weight: 400\">Collect payment for an order placed online<\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With In-Person Payments, you can allow customers to place an order online using the <a href=\"https:\/\/woocommerce.com\/document\/cash-on-delivery\/\">cash on delivery<\/a> payment method to then pay for the order in-person using a card or cash.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To collect a payment in-person after it is placed online:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to the <strong>Orders<\/strong> section of the Woo Mobile App. <\/li>\n\n\n\n<li>Tap on the order being paid for.\n<ul class=\"wp-block-list\">\n<li>Orders placed online with the <strong>Pay in Person<\/strong> payment method will have the <code>Processing<\/code> status.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Review the order details and tap on on the <strong>Collect payment<\/strong> option.<\/li>\n\n\n\n<li>Choose how to collect payment.\n<ul class=\"wp-block-list\">\n<li><strong>Cash<\/strong> allows you to accept cash for the order.<\/li>\n\n\n\n<li><strong>Card Reader<\/strong> allows the customer to insert, swipe, or tap their preferred payment method using the connected card reader(<strong>M2 or WisePad 3<\/strong>)<\/li>\n\n\n\n<li><strong><a href=\"#collecting-tap-to-pay\">Tap to Pay<\/a><\/strong> allows the customer to tap their preferred payment method using your compatible device.<\/li>\n\n\n\n<li><strong>Share Payment Link<\/strong> allows you to send a web link to the customer for them to pay online.<\/li>\n\n\n\n<li><strong>Scan to Pay<\/strong> displays a QR code that allows the customer to pay online.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-jetpack-slideshow\" data-effect=\"slide\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1125\" height=\"2436\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003350522\" data-id=\"18734003350522\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders.jpeg?w=768\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders.jpeg 1125w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders.jpeg?resize=600,1300 600w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders.jpeg?resize=768,1662 768w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders.jpeg?resize=709,1536 709w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders.jpeg?resize=946,2048 946w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders.jpeg?resize=300,650 300w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders.jpeg?resize=958,2074 958w\" sizes=\"(max-width: 1125px) 100vw, 1125px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003683442\" data-id=\"18734003683442\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-order-select.webp?w=563\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-order-select.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-order-select.webp?resize=300,649 300w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003683421\" data-id=\"18734003683421\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-pip-collect.webp?w=563\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-pip-collect.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-pip-collect.webp?resize=300,649 300w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003683508\" data-id=\"18734003683508\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/IMG_3DD97953F6EF-1-2.webp?w=563\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/IMG_3DD97953F6EF-1-2.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/IMG_3DD97953F6EF-1-2.webp?resize=300,649 300w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<h2 id=\"receipts\" class=\"wp-block-heading\"><span style=\"font-weight: 400\">Receipts<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">An email receipt is sent automatically upon payment collection if a customer email address is set on the order. You can also send the email receipt manually after the payment<\/span>.<\/p>\n\n\n\n<div class=\"wp-block-wccom-alert\" aria-label=\"Alert section\"><p class=\"wp-block-wccom-alert__title\"><strong>NOTE: <\/strong>A<span style=\"font-weight: 400\">s an In-Person Payments merchant, you are <em>obligated<\/em> to provide your customers the option of a printed receipt for any payment.<\/span><\/p><\/div>\n\n\n\n<h3 id=\"receipt-network-printer\" class=\"wp-block-heading\"><span style=\"font-weight: 400\">Printing receipts <\/span>on a network printer<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">If your mobile device has access to a WiFi Network (e.g. for curbside payments or point-of-sale type payments), you should be able to use any printer accessible via that WiFi network using AirPrint (iOS) or Mopria (Android).&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">Android users may need to install additional software (e.g., the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.brother.printservice&amp;hl=en&amp;gl=US\" target=\"_blank\" rel=\"noreferrer noopener\">Brother Print Service Plugin<\/a><\/span>) depending on the printer.<\/p>\n\n\n\n<h3 id=\"receipts-wifi-printer\" class=\"wp-block-heading\"><span style=\"font-weight: 400\">Printing receipts on a WiFi direct printer<\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">WiFi Direct printers, like the<a href=\"https:\/\/brothermobilesolutions.com\/products\/mobile-printers\/ruggedjet-series\/ruggedjet-4-series\/brother-ruggedjet-rj4250wbl\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Brother RJ-4250WB-L<\/a>, have their own internal WiFi access hotspot that a mobile device can connect to directly for printing receipts.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">To print receipts using a WiFi direct printer:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>E<span style=\"font-weight: 400\">nsure your mobile device has access to cellular data.<\/span><\/li>\n\n\n\n<li>C<span style=\"font-weight: 400\">onnect to the printer WiFi using your device\u2019s WiFi settings.<\/span><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">You can then accept payments (over cellular data) and print receipts (over WiFi Direct). This can be especially useful for in-person delivery at a customer\u2019s home.<\/span><br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong> Receipts on iOS are generated and stored on the device whereas, on Android, the Woo Mobile app stores the receipt URLs locally in the app. Therefore, when using an iOS device,  if a merchant collects payment on device A, the receipt will not be available on device B.<\/p>\n\n\n\n<h3 id=\"collecting-tap-to-pay\" class=\"wp-block-heading\">Collecting Payment with Tap to Pay<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Payment can also be made using <a href=\"https:\/\/woocommerce.com\/document\/woopayments\/in-person-payments\/tap-to-pay-iphone\/\">Tap to Pay on iPhone<\/a> or <a href=\"https:\/\/woocommerce.com\/document\/woopayments\/in-person-payments\/tap-to-pay-android\/\">Tap to Pay on Android<\/a>. Please see those respective pages for our full instructions on taking payments via those methods.<\/p>\n\n\n\n<h2 id=\"fulfillment-options\" class=\"wp-block-heading\">Fulfillment options<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">If you offer local pickup or curbside pickup options, you\u2019ll need to decide if you want to deliver to your customers, have them pick up their orders, or both.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can specify <a href=\"https:\/\/woocommerce.com\/document\/setting-up-shipping-zones\/#shipping-zones\">shipping zones<\/a> to determine what shipping methods customers may be eligible for. Shipping zones allow you to offer specific fulfillment options, like <a href=\"https:\/\/woocommerce.com\/document\/local-pickup\/\">Local Pickup<\/a>, to customers depending on where they are located in the world.<\/p>\n\n\n\n<h2 id=\"viewing-transactions\" class=\"wp-block-heading\"><span style=\"font-weight: 400\">Viewing transactions<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">Payments collected using In-Person Payments appear in your <\/span>dashboard<span style=\"font-weight: 400\"> just <\/span>like other payments processed via WooPayments. As a result, y<span style=\"font-weight: 400\">ou can find them under <\/span><b>Payments<\/b><span style=\"font-weight: 400\"> &gt; <\/span><b>Transactions<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#8217;d like to view <em>just<\/em> In-Person Payments transactions, you can do so by:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Showing the <strong>Advanced filters<\/strong>.<\/li>\n\n\n\n<li>Using the <code>Device type<\/code> filter to display payments made with either an <code>iPhone<\/code> or <code>Android<\/code> device.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full has-lightbox\"><a href=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-transactions.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1587\" height=\"769\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-transactions.png?strip=all&w=704\" alt=\"\" class=\"wp-image-18734003350857\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-transactions.png 1587w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-transactions.png?resize=896,434 896w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-transactions.png?resize=768,372 768w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-transactions.png?resize=1200,581 1200w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-transactions.png?resize=1536,744 1536w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-transactions.png?resize=300,145 300w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-transactions.png?resize=958,464 958w\" sizes=\"auto, (max-width: 1587px) 100vw, 1587px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can use other filters if you&#8217;d like to get more granular reporting about your In-Person Payments transactions.<\/p>\n\n\n\n<h2 id=\"update-privacy-policy\" class=\"wp-block-heading\"><span style=\"font-weight: 400\">Updating your privacy policy<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">Like any Payment Method, customers using <\/span><b>In-Person Payments<\/b><span style=\"font-weight: 400\"> should be aware of what data is shared about them and their transactions with others. Customers using <\/span><b>card-present payments<\/b><span style=\"font-weight: 400\"> can expect to have the following personal data shared with our payments partners:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>T<span style=\"font-weight: 400\">heir location at the time and date of purchase<\/span>.<\/li>\n\n\n\n<li>T<span style=\"font-weight: 400\">heir email address<\/span>.<\/li>\n\n\n\n<li>T<span style=\"font-weight: 400\">heir name<\/span>.<\/li>\n\n\n\n<li>A<span style=\"font-weight: 400\">n assigned customer ID if they had prior payments for this store<\/span>.<\/li>\n\n\n\n<li><span style=\"font-weight: 400\">Their address and phone number<\/span>.<\/li>\n\n\n\n<li><span style=\"font-weight: 400\">The quantity, price, and description of items in the order<\/span>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">All data is used to support fraud detection during payment collection.<\/span> You can find more details on provacy and our products <a href=\"https:\/\/automattic.com\/privacy\/\">here<\/a>, and you can manage <span style=\"font-weight: 400\">your store\u2019s privacy policy<\/span> in the<span style=\"font-weight: 400\"> <\/span><b>Settings<\/b><span style=\"font-weight: 400\"> &gt; <\/span><b>Privacy<\/b> section of your site&#8217;s administrator dashboard.<\/p>\n\n\n\n<div class=\"wp-block-wccom-alert\" aria-label=\"Alert section\"><p class=\"wp-block-wccom-alert__title\"><strong>NOTE<\/strong>: You can read more about privacy and our products <a href=\"https:\/\/automattic.com\/privacy\/\">here<\/a>.<\/p><\/div>\n\n\n\n<h2 id=\"powering-off-your-reader\" class=\"wp-block-heading\"><span style=\"font-weight: 400\">Powering off your reader<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to power off the M2 or WisePad 3 to save battery life, hold down the power button for roughly four seconds. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the device, either the light will go off and stay off, or the LED will display a prompt <code>Power off?<\/code> \u2014 which you can confirm with the green enter button on the PIN pad.<\/p>\n\n\n\n<h2 id=\"refunds\" class=\"wp-block-heading\"><span style=\"font-weight: 400\">Refunds<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">You can refund your customers&#8217; In-Person Payment just as you would any other WooPayments payment by following the refund flow on their order in the app or on your site via WP Admin.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an order was paid with <strong>Interac<\/strong>, the refund must be initiated from the Woo Mobile App, and the original card used for the purchase must be presented. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To refund through the Woo Mobile App:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Navigate to the <strong>Orders<\/strong> section of your Woo Mobile App. <\/li>\n\n\n\n<li>Select the order you&#8217;d like to refund.<\/li>\n\n\n\n<li>Tap the <strong>Issue Refund<\/strong> option.<\/li>\n\n\n\n<li>Adjust the quantity of the products you&#8217;d like to refund.<\/li>\n\n\n\n<li>Select <strong>Next<\/strong>.<\/li>\n\n\n\n<li>Enter a reason for the refund, if desired.<\/li>\n\n\n\n<li>Tap the <strong>Refund<\/strong> button.<\/li>\n\n\n\n<li>Select <strong>Refund<\/strong> again to confirm the refund.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-effect=\"slide\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1125\" height=\"2436\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003350669\" data-id=\"18734003350669\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders-1.jpeg?w=768\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders-1.jpeg 1125w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders-1.jpeg?resize=600,1300 600w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders-1.jpeg?resize=768,1662 768w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders-1.jpeg?resize=709,1536 709w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders-1.jpeg?resize=946,2048 946w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders-1.jpeg?resize=300,650 300w, https:\/\/woocommerce.com\/wp-content\/uploads\/2024\/03\/ipp-orders-1.jpeg?resize=958,2074 958w\" sizes=\"(max-width: 1125px) 100vw, 1125px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003683457\" data-id=\"18734003683457\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-order-select-refund.webp?w=563\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-order-select-refund.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-order-select-refund.webp?resize=300,649 300w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"563\" height=\"1218\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003683470\" data-id=\"18734003683470\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-issue-refund.webp?w=563\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-issue-refund.webp 563w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-issue-refund.webp?resize=300,649 300w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1125\" height=\"2436\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003350672\" data-id=\"18734003350672\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-quantity-ipp.jpeg?w=768\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-quantity-ipp.jpeg 1125w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-quantity-ipp.jpeg?resize=600,1300 600w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-quantity-ipp.jpeg?resize=768,1662 768w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-quantity-ipp.jpeg?resize=709,1536 709w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-quantity-ipp.jpeg?resize=946,2048 946w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-quantity-ipp.jpeg?resize=300,650 300w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-quantity-ipp.jpeg?resize=958,2074 958w\" sizes=\"(max-width: 1125px) 100vw, 1125px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1125\" height=\"2436\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003350674\" data-id=\"18734003350674\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-refund-final.jpeg?w=768\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-refund-final.jpeg 1125w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-refund-final.jpeg?resize=600,1300 600w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-refund-final.jpeg?resize=768,1662 768w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-refund-final.jpeg?resize=709,1536 709w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-refund-final.jpeg?resize=946,2048 946w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-refund-final.jpeg?resize=300,650 300w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/ipp-refund-final.jpeg?resize=958,2074 958w\" sizes=\"(max-width: 1125px) 100vw, 1125px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1125\" height=\"2436\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-18734003350684\" data-id=\"18734003350684\" src=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-confirm-final.jpeg?w=768\" srcset=\"https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-confirm-final.jpeg 1125w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-confirm-final.jpeg?resize=600,1300 600w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-confirm-final.jpeg?resize=768,1662 768w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-confirm-final.jpeg?resize=709,1536 709w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-confirm-final.jpeg?resize=946,2048 946w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-confirm-final.jpeg?resize=300,650 300w, https:\/\/woocommerce.com\/wp-content\/uploads\/2023\/07\/refund-confirm-final.jpeg?resize=958,2074 958w\" sizes=\"(max-width: 1125px) 100vw, 1125px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<h2 id=\"faqs\" class=\"wp-block-heading\"><span style=\"font-weight: 400\">F<\/span>requently asked questions<\/h2>\n\n\n\n<h3 id=\"faq-test-mode\" class=\"wp-block-heading\">Does In-Person Payments work with test mode enabled on WooPayments?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">No. In-Person Payments is not compatible with <a href=\"https:\/\/woocommerce.com\/document\/woopayments\/testing-and-troubleshooting\/testing\/#enabling-test-mode\">test mode<\/a> or <a href=\"https:\/\/woocommerce.com\/document\/woopayments\/testing-and-troubleshooting\/sandbox-mode\/\">sandbox mode<\/a>.<\/span><\/p>\n\n\n\n<h3 id=\"faq-internet\" class=\"wp-block-heading\">Does my mobile device need an Internet connection to collect payments?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">Yes. Your mobile device needs to be connected to the Internet to collect payments. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">If you are using cellular data to connect to the internet, please be sure <\/span><b>Cellular Data<\/b><span style=\"font-weight: 400\"> is enabled for the <\/span><b>&#8220;Woo<\/b><span style=\"font-weight: 400\">&#8221; application in your device&#8217;s <\/span><b>Cellular<\/b> <b>Settings<\/b>.<\/p>\n\n\n\n<h3 id=\"faq-supported-payments\" class=\"wp-block-heading\">Which cards and digital wallets are supported?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In-Person Payments supports <em>most<\/em> credit and debit cards. It also supports payments using the following wallets:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Apple Pay<\/li>\n\n\n\n<li>Google Pay<\/li>\n\n\n\n<li>Samsung Pay<\/li>\n\n\n\n<li>VISA payWave<\/li>\n\n\n\n<li>MasterCard PayPass<\/li>\n\n\n\n<li>AMEX ExpressPay<\/li>\n\n\n\n<li>Interac<\/li>\n\n\n\n<li>Discover D-PAS<\/li>\n\n\n\n<li>Amazon Pay (via Shareable Payment Link or Scan to Pay)<\/li>\n<\/ul>\n\n\n\n<h3 id=\"faq-subscriptions\" class=\"wp-block-heading\">Can I use In-Person Payments for my subscription-based products?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400\">Not at this time. Support for subscription products will be coming in a future release.<\/span><\/p>\n\n\n\n<h3 id=\"authorize-and-capture\" class=\"wp-block-heading\">Does In-Person Payments support Authorize and Capture?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No, In-Person Payments will automatically capture the transaction regardless of whether Manual capture is enabled. <\/p>\n\n\n\n<h3 id=\"faq-own-reader\" class=\"wp-block-heading\">Can I bring my own card reader?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, <span style=\"font-weight: 400\">M2 and WisePad 3<\/span> card readers purchased from a different site work as expected with the Woo Mobile App. <\/p>\n\n\n\n<h3 id=\"h-can-i-take-my-card-reader-to-another-country-for-a-convention-or-pop-up\" class=\"wp-block-heading\"><strong>Can I take my card reader to another country for a convention or pop-up?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No, live Terminal payments must be processed in the same country as the merchant\u2019s account and associated reader location.<\/p>\n\n\n\n<h3 id=\"h-can-customers-with-foreign-issued-cards-pay-on-my-card-reader\" class=\"wp-block-heading\"><strong>Can customers with foreign-issued cards pay on my card reader?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, as long as the merchant is using the reader in the supported country for their account and charging in the supported local currency. See&nbsp;<a href=\"https:\/\/woocommerce.com\/document\/woopayments\/fees\/\">WooPayments: Fees<\/a>&nbsp;for International Payments and Currency Conversion charges.<\/p>\n\n\n\n<h3 id=\"faq-return-policy\" class=\"wp-block-heading\">What is the Card Reader Return Policy? <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Refer to the <a href=\"https:\/\/woocommerce.com\/document\/woopayments\/in-person-payments\/card-reader-return-policy\/\">WooPayments Card Reader Return Policy<\/a> for more information.<\/p>\n\n\n\n<h3 id=\"faq-estimated-shipping\" class=\"wp-block-heading\">What is the estimated shipping time for the reader? <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Orders typically arrive within six business days, but orders placed after 21:00 UTC will ship the following business day.<\/p>\n\n\n\n<h3 id=\"how-do-i-create-a-shipping-label-for-an-in-person-payments-order\" class=\"wp-block-heading\">How do I create a shipping label for an In-Person Payments order?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you are using <a href=\"https:\/\/woocommerce.com\/products\/shipping\/\">WooCommerce Shipping<\/a> and an order is eligible for In-Person Payments and for a shipping label to be created, the <a href=\"https:\/\/woocommerce.com\/document\/woocommerce-shipping\/#creating-shipping-labels\">&#8220;Create Shipping Label&#8221; button<\/a> will only display after payment has been collected and the order marked as paid.<\/p>\n\n\n\n<h3 id=\"overdue-requirements\" class=\"wp-block-heading\">There is an &#8220;Overdue requirements&#8221; notice in my app<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you see a message saying &#8220;Overdue requirements&#8221; in your mobile app under <strong>Menu<\/strong> &gt; <strong>Payments<\/strong>, follow these steps.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open your browser and go to&nbsp;<strong>Payments &gt; Overview<\/strong>&nbsp;in your WordPress dashboard.<\/li>\n\n\n\n<li>Click the&nbsp;<strong>Update<\/strong>&nbsp;button on the overdue requirements notice. <strong>Alternatively<\/strong>, in the&nbsp;<em>Account Details<\/em>&nbsp;box, click the&nbsp;<strong>Edit details<\/strong>&nbsp;link.<\/li>\n\n\n\n<li>You will be taken to&nbsp;<code>connect.stripe.com<\/code>&nbsp;to log in. Enter the 6-digit verification code sent to your phone number (or click&nbsp;<strong>Verify with email instead<\/strong>).<\/li>\n\n\n\n<li>Once logged in, a sidebar will open and guide you through adding the required information. Complete any missing requirements, such as updating your phone number or other business details.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">For more information, see <a href=\"https:\/\/woocommerce.com\/document\/woopayments\/account-management\/access-stripe-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">How do I access my Stripe Express account for WooPayments?<\/a> and <a href=\"https:\/\/woocommerce.com\/document\/woopayments\/our-policies\/#restricted-accounts\" target=\"_blank\" rel=\"noreferrer noopener\">Restricted accounts<\/a>.<\/p>\n\n\n\n<h3 id=\"h-when-will-in-person-payments-be-available-in-my-country\" class=\"wp-block-heading\">When will In-Person Payments be available in my country?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can see which countries currently support In-Person Payments <a href=\"https:\/\/woocommerce.com\/document\/getting-started-with-in-person-payments-woopayments\/#requirements\">here<\/a>. If it isn&#8217;t available in your country, visit the <a href=\"https:\/\/woocommerce.com\/feature-requests\/woopayments\/\">WooPayments feature requests page<\/a> to submit a request or vote for an existing request for In-Person Payments support in your country.<\/p>\n\n\n\n<h2 id=\"h-still-experiencing-issues\" class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Still experiencing issues?<\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#8217;re using the Jetpack plugin to connect the app to your site, <span style=\"font-weight: 400;\">make sure that the Jetpack connection is active and working correctly. You can verify some <\/span><a href=\"https:\/\/jetpack.com\/support\/getting-started-with-jetpack\/known-issues\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">known issues<\/span><\/a><span style=\"font-weight: 400;\"> or try <\/span><a href=\"https:\/\/jetpack.com\/support\/reconnecting-reinstalling-jetpack\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">reconnecting your site<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">If you&#8217;re still having difficulty, you can get help from within the app by going to <strong>Menu \u2192 Settings \u2192 Help &amp; Support \u2192 Contact Support<\/strong>. Starting with app version 24.9, this opens our <a href=\"https:\/\/woocommerce.com\/document\/woo-mobile-ai-support-chat\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI Support Chat<\/a>, which can help troubleshoot common issues. To reach our human support team, start a chat with the AI assistant and then tap the <strong>Contact Support<\/strong> \ud83c\udfa7 button in the top-right corner of the chat.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With WooCommerce In-Person Payments, your customers can pay for products and services in-person using the M2 card reader, WisePad 3 card reader, or Tap to Pay on a compatible iPhone or Android device. Currently, In-Person Payments &amp; Tap to Pay for WooPayments are available for the following countries and features: Country \/ Features Card Reader [&hellip;]<\/p>\n","protected":false},"author":3579457,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","documentation_level":[29370],"documentation_category":[31062],"documentation_tag":[],"class_list":["post-8736590","documentation","type-documentation","status-publish","hentry","documentation_category-mobile"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Getting started with In-Person Payments with WooPayments Documentation - WooCommerce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/woocommerce.com\/document\/getting-started-with-in-person-payments-woopayments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Getting started with In-Person Payments with WooPayments\" \/>\n<meta property=\"og:description\" content=\"With WooCommerce In-Person Payments, your customers can pay for products and services in-person using the M2 card reader, WisePad 3 card reader, or Tap to Pay on a compatible iPhone or Android device. 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