Company activity
Updated 1 day ago
This page gives you a detailed overview of how Trip.com has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.
Claimed their Trustpilot profile: November 2017.
Confirmed details
Proof of identity
Proof of identity of a user associated with this account
Contact details
Google My Business account verified and synced
Bank account
Bank account registered during subscription process
Pays to access extra Trustpilot features.
Asks their customers for reviews — whether positive or negative.
Review sources
Where reviews have come from for the past 12 months
Organic
6,042
Verified
6
Invited
46,376
Redirected
1
Total reviews from the past 12 months
52,425
Star distribution by review source
How star ratings differ by review source from the past 12 months
Reviews over time
How Trip.com got its reviews in the past 12 months
Profile merges
How many profile merges happened in the past 12 months
5 May 2023
2 profiles merged into Trip.com because they were about identical domains.
Trip.com's TrustScore became 3.9 after this profile merge (previously 3.9).
List of profilesReply behavior
How Trip.com replied to negative reviews in the past 12 months
Trip.com’s flagging activity
How frequently Trip.com flagged their reviews in the past 12 months
What's a flagged review?
Trip.com may flag a review if they think it's in breach of Trustpilot's guidelines.
Trip.com selects the reason(s) they're flagging the review, so we know what to investigate.
We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).
Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.
If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.
- Trip.com flagged 757 of their reviews a total of 759 times.
- 89% of those cases turned out to be invalid.
* Data doesn’t include the 1 flagged review that Trustpilot is currently investigating.
What happened to the 757 flagged reviews from the past 12 months?
Reviews still online on trustpilot.com
680
Reviews removed from trustpilot.com
77
Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by Trip.com
675
Reviewer resolved the breach of Trustpilot's guidelines
5
Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines
77
Reviewer didn't resolve the breach of Trustpilot's guidelines