Artificial intelligence (AI) chatbots are chatbots trained to interpret and simulate human conversations using a process called natural language processing (NLP). The best chatbots for customer service are easy to deploy, able to provide useful responses to customer inquiries based on existing data, and can adapt to new situations over time. We evaluated dozens of providers to identify the eight best AI chatbots for customer service:
- Overall best AI chatbot for unified customer data: Zendesk
- Top free standard AI chatbot: HubSpot
- Best chatbot software for ecommerce customer service: Bitrix24
- Best native website widget: Zobot
- Best for Facebook marketing: Flow XO
- Best industry-specific chatbot templates: REVE Chat
- Best open-source AI chatbot: Pandorabots
- Best for multichannel support: SnatchBot
- Best AI Chatbots for Customer Service Compared
- Zendesk: Overall Best AI Chatbot for Customer Service With Unified Customer Data
- HubSpot: Best Free Basic AI Chatbot
- Bitrix24: Best AI Chatbot for Ecommerce
- Zobot: Best Native Website Widget
- Flow XO: Best for Facebook Marketing
- REVE Chat: Best Industry-specific Chatbot Templates
- Pandorabots: Best Open-source AI Chatbot
- SnatchBot: Best for Multichannel Support
- Bottom Line
Best AI Chatbots for Customer Service Compared
| Provider | Starting Price* | Free Plan? | Our Rating Out of 5 |
|---|---|---|---|
 | $55 per user | ✕ | 4.57 |
| Visit Zendesk | |||
 | $18 for 2 users | ✓Unlimited users | 4.48 |
| Visit HubSpot | |||
 | $43 for 5 users | ✓Unlimited users | 4.48 |
| Visit Bitrix24 | |||
 | $7 per user(1 active chatbot) | ✕ | 4.42 |
| Visit Zobot | |||
 | $19 for 5 users(15 active chatbots) | ✓(5 active chatbots) | 4.25 |
| Visit Flow XO | |||
 | $44 per user(1 active chatbot) | ✕ | 4.17 |
| Visit REVE Chat | |||
 | $19 per user(10,000 chat messages per month) | ✓(Sandbox messages only) | 4.01 |
| Visit Pandorabots | |||
 | $99 per use(10,000 messages per account) | ✓(2,000 chat messages per account) | 3.99 |
| Visit SnatchBot | |||
*Based on monthly price, billed annually. Monthly billing is available for slightly higher rates.
Zendesk: Overall Best AI Chatbot for Customer Service With Unified Customer Data
When To Use Zendesk
- You need a customer service platform with unified customer profiles: Zendesk has an omnichannel Agent Workspace that lets you manage messages from multiple support channels, including live chat, social media, voice calls, text messages, and messaging apps. It also displays relevant customer information such as name, language, and interaction history.
- You are looking for AI-powered customer service software: Zendesk is not just a standalone chatbot solution, but a complete customer service platform. Its smart chatbot is included in all of its plans and provides AI-powered recommendations for both agents and customers.
When To Use an Alternative
- You want a free or low-cost AI chatbot for your small business customer service team: Zendesk’s basic plan starts at $55 per agent monthly and requires a minimum of five seats to subscribe. This could be quite costly for individual users or small teams with limited budgets.
- You need simple, easy-to-use customer service software: While Zendesk has an intuitive interface, its robust and advanced feature set requires extensive training.
- Alternative: HubSpot’s user-friendly interface is well suited for small support teams with limited time and resources for onboarding and training.
Zendesk Pricing Plan & Overview*
Cost:
- $55 per user
Key Features:
- Standard bots (deliver instant answers via messaging, email, live chat, and ticket forms)
- Up to 1,000 monthly active users (MAU)
- Bot builder
- Email integration
- Customized web widget
- Mobile software development kit (SDK)
- Prechat form
- Unlimited concurrent chats per agent
- Automatic conversation translation (powered by Google Translate)
- File attachments
- Conversation rating
- Transfer between agents and departments
- Social channel engagement
- Voicemail
- Built-in calling with caller ID
- Queue management
- Help center with contextual suggestions
- Unified agent workspace with customer context
- Access to 1,000-plus apps and integrations from Zendesk Marketplace
- Workflows (triggers, ticket sharing, and conversation routing based on agent status and capacity)
- Predefined responses
- Prebuilt analytics dashboards
- Access to Zendesk Help Center, digital support during business hours, on-demand training, and guided learning paths
Cost:
- $89 per user
Key Features:
- Everything in Suite Team, with higher limits
- Multiple help centers
- Customer satisfaction (CSAT) ratings and follow-up survey
- Multiple ticket forms
- Service level agreements (SLAs)
- Article recommendations related to customer queries
- Customer portal
Cost:
- $115 per user
- Advanced AI add-on (industry-specific bots): $50 per agent
Key Features:
- Everything in Suite Growth, with higher limits
- Conversation routing based on skill and ticket priority
- Interactive voice response (IVR)
- Community forums
- Side conversations (loop in teammates without leaving the ticket)
- Dashboard sharing
Cost:
- Contact provider for a customized quote
Key Features:
- Everything in Suite Professional, with higher limits
- Live chat widget unbranding
- Contextual workspaces (customized ticket tools and features based on specific workflows)
- Automated ticket sharing
- Guided mode (ticket lineup for agents)
- AI-powered content cues
- Customizable live dashboards
*Pricing based on annual billing on a per-user, monthly breakdown. Monthly billing is also available for a higher cost. Zendesk has a five-seat minimum requirement for all plans. Pricing is reflected at the time of this publication. We update pricing information regularly but encourage readers to check current pricing here.
Our Expert Opinion
Zendesk tops our list of the best AI chatbots for customer service because of its advanced conversation bot built into its Suite plans. Starting with the Professional tier at $119 per user, monthly, you get access to additional AI tools for automating repetitive tasks and providing insights to resolve customer issues faster. When combined with its productivity tools, this customer support chatbot allows service reps to deliver smart responses to customer queries and to improve the overall customer service experience.
HubSpot: Best Free Basic AI Chatbot
When To Use HubSpot
- You are looking for a free basic customer service chatbot: HubSpot offers a free chatbot with basic elements like quick replies, emojis, and buttons. You can also create a chatbot in multiple languages.
- You are focused on providing Facebook Messenger support: HubSpot offers direct integration with Facebook Messenger across all plans. This feature allows you to send and receive simple messages from customers and send quick replies on Messenger.
When To Use an Alternative
- You need a chatbot that you can deploy on several communication channels: Unfortunately, HubSpot’s chatbot only integrates with Facebook Messenger. You cannot deploy it to other messenger channels like Line and Twitter.
- You want an AI chatbot that allows you to send broadcasts to customers: HubSpot’s integration with messenger apps only allows you to send and receive simple messages and quick replies. You cannot send broadcasts to your customers.
- Alternative: We recommend Bitrix24 if you want to send bulk messages to all or a part of your chatbot users at a specific time.
HubSpot Pricing Plan & Overview*
Cost:
- $0 for unlimited users
Key Features:
- Live chat widget with HubSpot branding
- Conversational bots with limited features (ticket creation, lead qualification, and meeting booking)
- Channel switching (live agents can switch from live chat or Facebook Messenger to email)
- Facebook Messenger integration (send and receive simple messages and replies)
- Email tracking and notifications
- Ticket management
- Ticket pipeline
- Reporting dashboards
- Canned snippets
- Calling SDK
- Mobile app
- Team email
- Email templates
Cost:
- $18 for two users
- $9 per additional user
Key Features:
- Everything in Free, with higher limits
- Multiple ticket pipelines
- Remove HubSpot branding from live chat widget, email, meeting links, and Facebook Messenger
- Conversation routing
- Email, in-app chat, and technical support
- 500 minutes calling credits
- Simple ticket automation
Cost:
- $450 for five users
- $90 per additional user
Key Features:
- Everything in Service Hub Starter, with higher limits
- Advanced conversational bots (custom bots, custom branching logic, and advanced targeting)
- WhatsApp integration
- Email health reporting with data-based recommendations
- Facebook Messenger bot branching and advanced reporting
- Customer feedback surveys
- Ticket routing
- Customer portal
- Help desk automation
- Knowledge base
- SLAs
- Custom reporting
- Service analytics
- Phone support
Cost:
- Starts at $1,200 for 10 users
- $120 per additional user
Key Features:
- Everything in Service Hub Professional, with higher limits
- Set capacity limits for live chats (up to 99 active chats)
- Multiple knowledge bases
- Set goals for tickets closed, average ticket response time, and average ticket resolution time
- Conversation intelligence (AI-powered insights into content of your team’s calls)
- Teams (organize users based on region, business unit, or brand)
- Recurring revenue tracking
- Sandboxes (build and test workflows and integrations before deploying to account)
- Custom goals and objects
*Pricing based on annual billing on a monthly breakdown. Monthly billing is also available for a higher cost. Pricing is reflected at the time of this publication. We update pricing information regularly but encourage readers to check current pricing here.
Our Expert Opinion
HubSpot’s free plan not only includes a no-code chatbot builder but also supports an unlimited number of users. You can use the AI customer service chatbot for various tasks, including lead qualification, booking meetings, and personalizing chat responses based on HubSpot CRM data. Unlike most chatbots, HubSpot does not allow you to send broadcasts. However, it offers a wide range of integration options, including live chat software and Zapier.
Bitrix24: Best AI Chatbot for Ecommerce
When To Use Bitrix24
- You manage an ecommerce business: Bitrix24 offers a robust set of ecommerce tools across all of its plans, including online store builder, product lists, order processing, checkout scripts, and inventory management. You can also deploy customer service chatbots on your ecommerce website.
- You are looking for a free CRM with chatbot builder: Bitrix24 offers a free plan that supports an unlimited number of users. It also includes a chatbot builder and an omnichannel contact center that allows you to manage communication channels, including Facebook and Instagram.
When To Use an Alternative
- You prefer using simple AI chat support: To begin with, Bitrix24 is not a standalone chatbot service but is a full-featured CRM. Its complicated interface and navigation make it difficult for beginners to learn and use. Hence, it may not be ideal if you’re simply looking for plain AI chat support.
Bitrix24 Pricing Plan & Overview*
Cost:
- $0 for unlimited users
Key Features:
- Website widget with live chat, callback request, and contact form
- Omnichannel Contact Center (Facebook, Instagram, and Telegram)
- Queue management
- Task and project management
- CRM with unlimited contacts, leads, and product catalog items
- Sales pipeline
- Sales intelligence (automatic customer journey tracking)
- Website builder
- Ecommerce store builder
- Self-help resources (online training, in-app tooltips, online resources, webinars, and video tutorials)
Cost:
- $43 for five users
Key Features:
- Everything in Free, with higher limits
- Automatic chat distribution mode
- Conversation transfer between employees and channels
- Contact Center with telephony and email integration
- Multiple sales pipelines
- CRM analytics
- Sales and marketing automation
- Callback widget
- Remove Bitrix24 branding from CRM forms and live chat
- Connect to Viber, Apple Business Chat, and Instant WhatsApp
- Client conversation rating
- Call statistics
- Telephony with call routing, call transfer, automatic dialer, and IVR
- BI Analytics (business intelligence powered by Google DataStudio or Microsoft PowerBI)
- Access to 600-plus apps and integrations from the Bitrix24 Marketplace
- Tech support via live chat
Cost:
- $87 for 50 users
Key Features:
- Everything in Basic, with higher limits
- Chat analytics for all channels
- Multiple email inboxes per user
- Collaborative editing of documents
- Automated dashboard showing efficiency key performance indicators (KPIs)
- Private group chat inside CRM
- Segment-based marketing (bulk messaging and email templates)
Cost:
- $175 for 100 users
Key Features:
- Everything in Standard, with higher limits
- Unlimited company knowledge bases
- Task automation (rules and triggers)
- Workflow and business process automation
- Connect unlimited communication channels to the Contact Center
- Ad analytics and automated ad management
Cost:
- $325 for 250 users
Key Features:
- Everything in Professional, with higher limits
- Drive documents search
- Unlimited sales pipelines
- High-performance enterprise cluster (10 times faster than standard Bitrix24 platform even with intensive use)
*Pricing based on annual billing on a monthly breakdown. Monthly billing is also available for a higher cost. Pricing is reflected at the time of this publication. We update pricing information regularly but encourage readers to check current pricing here.
Our Expert Opinion
Bitrix24 chatbot offers a wide range of features and capabilities that allows users to automate ecommerce website chat conversations and respond to customer queries. You can also create a chatbot widget to sort out leads, route conversations, generate support tickets, and add information to your CRM database. Its robust set of ecommerce tools makes it ideal for online store owners looking to streamline their business processes.
Zobot: Best Native Website Widget
When To Use Zobot
- You want low-cost AI chatbots in your customer support software: Zobot (by Zoho SalesIQ) begins offering a codeless bot builder for $7 per user monthly. With its Basic plan, you can set up one custom chatbot that can handle up to 1,000 chat sessions per month.
- You’re looking for a platform with a visual flow builder: Zobot’s visual flow builder makes it easy for users to build and deploy AI customer service chatbots. It also allows you to test the chatbot before it goes live.
When To Use an Alternative
- You want a free AI chatbot builder: Zobot is built into the Zoho SalesIQ platform. While this customer engagement and analytics platform offers a free plan, Zobot is exclusive to paid plan users only.
- You’re seeking an AI chatbot with marketing capabilities: Unfortunately, Zobot does not have social media marketing capabilities. It is limited to providing customer support via multiple channels, including Facebook Messenger, Instagram, and WhatsApp.
Zobot Pricing Plan & Overview*
Cost:
- $7 per user
Key Features:
- Set up one custom chatbot using Zobot
- Codeless bot builder and programmable interface
- 1,000 chat sessions per month
- One customized brand for website, mobile app, and email signature live chat
- Proactive chat trigger rules
- Chat routing rules
- Chat transfer
- Customized brand-specific business hours
- Email templates
- Live visitor insights
- Offline messaging for customers with visitor-side chat history, chat reopening, and credit card masking
- Live chat media (files, voice notes, audio calls, and screen sharing)
- Click-to-call button
- Online resources, such as articles, frequently asked questions (FAQs), and canned replies
- Customer support channels (Website chat widget, mobile app, email signature, Telegram, Instagram, Facebook Messenger, and WhatsApp)
- Daily scheduled reports
- Plugins and integrations
Cost:
- $12.75 per user
Key Features:
- Everything in Basic, with higher limits
- Five custom chatbots
- Unlimited chat volume per month
- Automatic chat translation
- Chat queue management
- Lead and company scoring rules
- Data export
- Custom tools, such as view and update CRM data right from chat screen
- Conversation monitoring
- Advanced report scheduling (weekly, monthly, and real time)
- Zoho Analytics integration
Cost:
- $20 per user
Key Features:
- Everything in Professional, with higher limits
- Profanity management, such as creating list of abusive terms to configure chat closure or internet protocol (IP) block
- Smart suggestions
- Record tagging
- Unlimited email templates
- Company profile enrichment
- Answer Bot Zia, such as accessing Zoho’s natural language processing (NLP)-driven chatbot to understand and respond to common customer queries
- Hybrid chatbot (add Answer Bot capabilities to your codeless and programmable chatbots)
*Pricing based on annual billing on a per-user monthly breakdown. Monthly billing is also available for a higher cost. Pricing is reflected at the time of this publication. We update pricing information regularly but encourage readers to check current pricing here.
Our Expert Opinion
Zobot is an advanced chatbot builder built into the paid plans of Zoho SalesIQ. Its drag-and-drop interface allows you to build functional chatbots without coding. It offers chatbot templates that you can customize for your specific industry. You can embed your chatbot as a native widget on your business website and customize it with your company color and theme. In addition, you can build a hybrid chatbot that integrates Zobot’s AI capabilities with Zoho’s own guided flow chatbot.
Flow XO: Best for Facebook Marketing
When To Use Flow XO
- You’re looking for a free AI chatbot platform: Flow XO has a free plan that allows you to create an AI chatbot that can handle up to 500 monthly interactions. This works best for small marketing teams or customer contact centers that aim to personalize customer experiences and provide quick replies to customer queries.
- You want an AI chatbot with social media marketing capabilities: With Flow XO, you can create a Facebook website widget and connect your AI chatbot with Facebook ads. This allows you to respond automatically to Facebook comments.
When To Use an Alternative
- You prefer an AI chatbot with a visual flow builder: While Flow XO has a simple interface that makes it easy to use and set up, it does not have a visual flow builder. This means that it does not feature a drag-and-drop interface that allows you to design conversational messages without coding.
- You are looking for a chatbot with NLP capabilities: Flow XO can recognize keywords sent by the user, but it does not have NLP capabilities that allow the chatbot to understand the intent of the customer.
Flow XO Pricing Plan & Overview*
Cost:
- $0 per user
Key Features:
- Flow XO for Chat
- Flow XO for Workflow
- 500 interactions
- Two weeks of logs
- Five bots or active flows
- Multiple channels (Facebook Messenger, WhatsApp, Telegram, Slack, web, and text messaging)
- Email support
Cost:
- $19 for five team members
Key Features:
- Everything in Free
- 5,000 interactions
- 15 bots or active flows
- Three months of logs
- Download all user data
- Remove messenger branding
- Welcome greeting for visitors
- Prefilter leads
- Accept payments via chatbot
- Priority support
*Month-to-month billing only. Pricing is reflected at the time of this publication. We update pricing information regularly but encourage readers to check current pricing here.
Our Expert Opinion
Flow XO is best for business owners that use Facebook marketing because it allows you to create chatbot widgets and landing pages and to connect the bot with Facebook ads. In addition, you can deploy chatbots across various channels, including WhatsApp, Telegram, and Slack. You can use its chatbots to automate customer interactions, provide 24/7 support, and streamline your communication processes.
REVE Chat: Best Industry-specific Chatbot Templates
When To Use REVE Chat
- You want to customize your chatbot according to your industry: REVE Chat allows you to customize your chatbot’s design, function, and flow. You can also choose from a variety of chatbot templates for specific industries like banking, education, human resources (HR), insurance, real estate, and ecommerce.
- You’re looking for an AI chatbot software with a visual bot builder: REVE Chat’s Standard plan offers a visual bot builder that makes it easy for you to create chatbots.
When To Use an Alternative
- You want free and low-cost AI chatbot building tools: Unfortunately, REVE Chat does not offer a free plan. Its plans start at $44 per month, which could be a bit costly for individual users and small support teams.
REVE Chat Pricing Plan & Overview*
Cost:
- $44 for 1 active chatbot
Key Features:
- 1,000 unique engaged visitors per month
- 30 days chat history
- Channels (website and Facebook Messenger)
- Chatbot customization (design, function, and flow)
- Visual bot builder
- Human handover
- Basic reporting
- Access to email support and help center
Cost:
- $224 for 10 active chatbots
Key Features:
- Everything in Standard, with higher limits
- 5,000 unique engaged visitors per month
- Unlimited chat history
- Fallback responses (set up response to scenarios where the bot does not recognize the user input)
- Appointment scheduling
- FAQs and keyword builder
- Advanced bot analytics
- Leads report
- Fallbacks report
- Access to chatbot API (application programming interface)
- Personal onboarding
Cost:
- $499 for 25 active chatbots
Key Features:
- Everything in Advanced, with higher limits
- 25,000 unique engaged visitors per month
- Additional channels (WhatsApp and Viber)
- Sentiment analysis and offensive word filtering
- Machine learning (ML) training
- Bulk data management
- Dedicated account manager
- Priority customer support
Cost:
- Contact provider for a customized quote
Key Features:
- Everything in Enterprise
- Unlimited active bots
- Unlimited unique engaged visitors per month
- Custom chatbot development
- On-premise or cloud deployment
- Multilingual
- Sanitize and training ML data
- Custom reports
*Pricing based on annual billing on a monthly breakdown. Monthly billing is available for a higher cost, and two-year billing for a lower cost. Pricing is reflected at the time of this publication. We update pricing information regularly but encourage readers to check current pricing here.
Our Expert Opinion
REVE Chat offers industry-specific chatbot templates for banking, education, insurance, HR, telecom, real estate, ecommerce, restaurants, and government entities. Even if you have no coding knowledge, you can use its visual flow builder to create and customize chatbots according to the specific needs of your business. It is also known for its omnichannel support platform and easy implementation of chatbots.
Pandorabots: Best Open-source AI Chatbot
When To Use Pandorabots
- You’re seeking an open-source chatbot development software: Pandorabots has an open-source software that lets developers customize and share chatbot templates with other users. It has a free plan that is made specifically for testing chatbots.
- You want to integrate your chatbot with an animated avatar: Pandorabots integrates with conversational avatars like ICONIQ, Rapport, and SitePal. This allows you to bring your chatbot to life by adding animated speaking characters.
When To Use an Alternative
- You want a free AI chatbot platform: While Pandorabots’ Sandbox plan is free, it is a development sandbox that is made for testing chatbots only.
- You prefer an easy-to-deploy AI chatbot: Pandorabots has a simple interface that makes it easy to use, but it does not have a visual flow builder. Moreover, you need experience in AIML to deploy it.
Pandorabots Pricing Plan & Overview*
Cost:
- $0 per user
Key Features:
- Development sandbox
- Unlimited sandbox messages
- Open-source chatbot libraries
Cost:
- $19 per user
- Third-party channels: $9 per channel
- Additional messages: $3 for 1,000 messages
Key Features:
- Everything in Sandbox
- 10,000 messages per month
- API access
- Chat widget and landing page
- Deploy to third-party channels (Facebook Messenger, Twitter, Telegram, and more)
- Rapport avatar compatibility (animated speaking avatars)
- Email support
Cost:
- $199 per user
- Additional messages: $2.50 for 1,000 messages
Key Features:
- Everything in Developer
- 100,000 messages per month
- Free deployment to third-party channels
- Bot training
- Live chat and phone support
Cost:
- Contact provider for a customized quote
Key Features:
- Everything in Pro
- Customized limit to channel messages
- SLA and premium support
- Custom development of chatbot libraries
*Month-to-month billing only. Pricing is reflected at the time of this publication. We update pricing information regularly but encourage readers to check current pricing here.
Our Expert Opinion
Pandorabots is a popular chatbot development platform that uses AIML to build conversational agents. It boasts a user-friendly interface and advanced AI features like NLP and speech recognition. It is also open-source software that allows developers to maintain access to their code and share it with other users. Another unique feature is its integration with conversational avatars like Rapport that allows you to add a speaking character to your chatbot.
SnatchBot: Best for Multichannel Support
When To Use SnatchBot
- Your support team handles multiple communication channels: SnatchBot allows all of its users to deploy chatbots to multiple channels. These include Facebook Messenger, Slack, Skype, Webchat, Twilio, Line, Viber, and Telegram.
- You are seeking a free chatbot builder with NLP: SnatchBot offers a free plan that can handle up to 2,000 messages per month and has NLP features. This advanced AI feature allows your chatbot to analyze and understand the intent of conversations rather than simply responding to questions.
When To Use an Alternative
- You want a user-friendly AI chatbot: SnatchBot is packed with a rich set of features and has complex navigation, making it difficult to learn and use. It also does not have a visual flow builder.
- You are looking for an AI chatbot with Facebook marketing capabilities: SnatchBot allows you to create a Facebook website widget, but you cannot connect it to Facebook ads.
- Alternative: Try Flow XO if you want an AI chatbot that can connect to Facebook ads. It also lets you reply automatically to Facebook comments.
SnatchBot Pricing Plan & Overview*
Cost:
- $0 per bot
Key Features:
- 2,000 monthly messages per account
- Broadcast (bulk messaging)
- NLP
- Live chat
- Export chat
- Detailed reports
- All channels, including Facebook Messenger, Slack, email, API, Skype, Webchat, Twilio, Line, Viber, Telegram, and Africa’s Talking
- SnatchBot store (bot templates and bot directory)
- SnatchBot branding
- Access to community help center
Cost:
- $79 per bot
Key Features:
- Everything in Free
- 10,000 monthly messages per account
- Customized bot design
- Remove SnatchBot branding
- Premium customer support
- Advanced analytics
- Premium plugins
- Premium interactions
- Translation interaction
- Maps interaction
- Share/request location
- Integrations (Hootsuite, HubSpot, Salesforce, and Zoho CRM)
Cost:
- $158 per bot
Key Features:
- Everything in Starter
- 10,000 monthly messages per account
- WhatsApp and Zendesk integrations
- Team collaboration tools
Cost:
- $358 per bot
Key Features:
- Everything in Team
- 75,000 monthly messages per account
- Personal onboarding
- Security assistance
- Dedicated account manager
Cost:
- Contact provider for a customized quote
Key Features:
- Everything in Business
- Unlimited messages
- Custom integrations
- Chatbot building services
- Chatbot maintenance
*Pricing based on annual billing on a monthly breakdown. Monthly billing is also available for a higher cost. Pricing is reflected at the time of this publication. We update pricing information regularly but encourage readers to check current pricing here.
Our Expert Opinion
With SnatchBot, you can create and deploy chatbots across multiple channels, including Facebook Messenger, Slack, Skype, Webchat, Twilio, Line, Viber, and Telegram. Its omnichannel support capabilities help businesses provide consistent customer experience no matter what platforms they are on. It also offers a drag-and-drop interface that allows you to build chatbots without coding knowledge.
How We Evaluated the Best AI Chatbots for Customer Service
Bottom Line
One of the top benefits of AI chatbots in customer service is fast and 24/7 customer support. They also offer a more personalized experience through NLP, which allows chatbots to understand the intent of the conversation. Zendesk is our overall top pick for the best AI chatbot for customer service because of its advanced features and integrations. However, you could also choose other products depending on your specific business needs.
