Hi everyone,
I’m currently unable to complete my Paid Apps Agreement because of an issue with the W-8BEN form in App Store Connect.
I am a Slovak citizen currently residing in the United Arab Emirates. When I originally enrolled in the Apple Developer Program as an individual, identity verification only allowed me to use a passport or driving licence. Both documents are Slovak-issued, and Emirates ID was not available as a verification option.
Because the enrollment region had to match the country of the identity document used for verification, my Developer Program enrollment was completed with Slovakia as the region.
After signing the Paid Apps Agreement and completing the U.S. Tax Questionnaire, App Store Connect generated Form W-8BEN. However, the Permanent Residence Address is automatically populated from my Slovak Apple Developer account address and cannot be edited. Only the mailing address is editable.
I currently reside in the UAE and can provide supporting residence documentation such as Emirates ID, UAE Residence Permit, tenancy documentation, UAE banking/address documentation, and a UAE phone number. I have intentionally not submitted the W-8BEN because I do not want to certify residence information that may be incorrect.
I opened a Finance Support case more than three weeks ago and have sent several follow-up replies in the same email thread as instructed. I also contacted Apple Developer Support separately to request escalation, but I still have not received a substantive response or clear instructions on how to proceed.
This is now blocking completion of my Paid Apps Agreement and affecting our planned App Store launch.
I’m mainly posting here to find out whether anyone in the developer community has dealt with a similar situation, particularly where the W-8BEN Permanent Residence Address was locked to the Apple Developer enrollment country.
If you had a similar issue, how did you eventually resolve it?
Did Apple Finance:
provide a manual W-8BEN or secure upload link,
update the tax information internally,
require you to change your Developer Program or legal entity address first,
or ask for additional residence or tax documentation?
I’d also be very interested to know how long it took Finance Support to respond in your case and whether there was any escalation method that actually helped.
If anyone has had a similar cross-country setup — for example, citizenship in one country but current residence in another — I’d really appreciate hearing how Apple handled it.
Any recent real-world experience would be very helpful. Thank you!
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